The service at the beginning was fine, I got my passport but my certificate of nationalization was lost. The national pass... management never gave me a solution and now I have to apply for a new cert... See more
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See what reviewers are saying
They Should add MINUS START to this Survey We would give -10 Start to Stupid US Passport Employees !! They are the most disqualified, Du....m, Laziest, & Careless "Creatures" cannot cal... See more
Not sure why they don’t have negative stars….let’s recap! Customer waits on hold for two hours… Extra helpful worker: hi, how can I help Customer: waited 3 mo this for an online ren... See more
Today I met with the Controller Mr Diumith Rohana and explained I had an urgent visit to Luxembourg and needed to get a passport. I was amazed at the ‘Can do attitude ‘ of the controller who firs... See more
Company details
Contact info
5455 N Federal Hwy, 33487, Boca Raton, United States
- (888) 854-3900
- info@nationalpassportservice.com
- nationalpassportservice.com
1.9
Poor
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Took my money and ran!
I bought this service basically to make sure the process was smooth and error free from my side by getting help from what I thought was a trusted advisor. After the first call after I paid, getting in touch with mu contact was virtually impossible, I was left doing alot of research myself. On top of that, I paid for rush service and still did not get my passport until 5 days after the paid for date. I would never recommend this company to a friend or a stranger for that matter...Especially now after completing the process alone, I can easily walk someone thru the process...and they wont have to pay 4 times the cost like I did. Thanks for nothing!
January 29, 2014
Unprompted review
Absolutely great service, especially in a last minuter emergency.
National passport service worked wonders. We were late by a week getting our paperwork to them and their were so understanding and helped us work everything out.
January 29, 2014
Unprompted review
Reply from National Passport Service
Thank you very much for your kind words! we strive to meet and exceed expectations.
Fast. Easy. Dependable.
Met their promises and I was able to make my trip.
January 29, 2014
Unprompted review
Reply from National Passport Service
Thank you so much! We hope that your trip is safe!
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