National Records Reviews 

429
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

So I had the pleasure of dealing with 3 people, Rachel, Janet and Abigail over a period of about a month and I have to say unlike our own government (uk) departments this was an absolute pleasure. Con... See more

Rated 1 out of 5 stars

They get a single star bc 0 is not an option. At the time of posting this review it is March 2026, I requested my birth certificate back in august of 2025. There has been little to no communicati... See more

Rated 4 out of 5 stars

The website was easy to order exactly what I needed. It was received in a timely manner even though I preferred it arriving in 2 days maybe, but The site clearly states they have no control over the t... See more

Rated 5 out of 5 stars

We have no internet or computer in home, just smart phones...and sometimes phones win! The process is good, step by step and we like the security built in to prevent identity theft. Some of things req... See more

Company details

  1. Genealogist

Written by the company

At National Records, we believe that everyone has a unique story to tell, and we're here to help you uncover the rich tapestry of your family's history. With our cutting-edge technology and vast database of historical records, we provide an unparalleled opportunity to explore your roots and connect with your ancestors. Our mission is to provide access to the world's most comprehensive collection of family history records, from birth and death certificates to marriage licenses and census data. With over a billion records at your fingertips, you'll have the tools you need to trace your family's lineage and discover the fascinating people and stories that make up your family tree.


Contact info

3.9

Great

TrustScore 4 out of 5

429 reviews

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No recent history of asking for reviews

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3.9

All reviews

(429)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I talked to Abigail and Sacha

I talked to Abigail and Sacha. Abigail first. I was very disappointed that you weren’t able to find my documents, but Abigail talked me through everything and I clarified some information. Sacha verified my search from Abigail’s new information, and provided the documents I was requesting.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very convenient

Very convenient! The whole process was pretty easy save for trying to provide my signature via the mouse attached to my PC.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

I would never recommend using this web…

I would never recommend using this web browser to get any personal records. This has been a pain staking process with many issues. Tried to cancel my report due to taking far too long and they denied my request a first then only refunded me $50 out of the $200 that I spend to get the record due to “ a service fee for setting up your order, a processing fee for submitting it to the state, and a search fee” this is incredibly disappointing since now I have to go into person and spend the same amount to get the documentation I never received. Never again going through this website that is filled with fake reviews.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible!!! I ordered a birth certificate

I ordered a birth certificate, paying $168 in the hope that this would be quick and efficient. After three months of following up, I still was without my birth certificate and I requested a refund. They refunded about $100 and have refused to refund the rest because of their ‘costs’. Now almost five months later they are still refusing a full refund. I am out almost $70 and without the document that I ordered in good faith. To clarify, there was nothing untoward about my request and when I went directly to the State of Oregon I received a copy immediately for much less than I had paid nationalrecords.org. Just go straight to your state authorities and do not waste your time and money on this service. Absolutely awful.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. Do not use this site. The reviews on this site are not from real people. They require drivers license and social security numbers which can be used to steal your identity. if you need to obtain any of these documents, go directly to the state.

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

So expensive.

I don’t like giving negative reviews. The site itself was fairly easy to get through. Unfortunately I got to the end of the form and they gave me the price and I was appalled. I needed a marriage certificate to get an enhanced drivers license. I assume most women will need one to get this special drivers license. So Vital Statistics is going to make a fortune. I was charged $139.00 for the payment of a copy of my marriage license. Plus another 13.00 to ship it. This feels a bit like gouging. That is kind of disgusting. You require it and then charge a fortune for it.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

I got my certificate within a week

I got my certificate within a week. communication throughout was really good. I was informed about tracking the shipping and got it in same hands. easy to use website and staff are really nice is solving the query.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

excellent experience

National Records is a long standing, trustworthy service that will accomodate your needs in a professional manner. Great service, and timely communication. They are often overwhelmed by requests and yet still manage to find ways to take care of the stressful experience of ordering important documents. I highly reccomend this website.

June 15, 2025
Unprompted review

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