After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... See more
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Location
Switch locationKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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See what reviewers are saying
The manager had a shortage of staff but good communition between him and myself we got the job done, I was expecting to have a new windscreen to be fitted, but with great skill he managed to fix the... See more
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The booking was straight forward and the in person service on site was excellent and professional. I was kept informed and the job was completed quickly to a high standard. There is a small area to wa... See more
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Josh and the team from the Aberdeen Branch attended to my car professionally. Great support and attention. Thank you.
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Company details
About National Windscreens - Aberdeen
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, United Kingdom
- 01224-516-117
4.6
Excellent
651 reviews
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Reply from National Windscreens - Aberdeen
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service quick and efficient.
Great service quick and efficient.
Great communication through the whole process.
August 4, 2025
Reply from National Windscreens - Aberdeen
We appreciate you taking the time to share your feedback! We're happy to hear about the great, quick, and efficient service, along with the great communication.
The work was carried out within the…
The work was carried out within the time scale allocated.
July 31, 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that the work was completed in the allocated time. Thank you for your positive feedback; we appreciate it greatly.
Reply from National Windscreens - Aberdeen
We're happy to hear that your glass replacement was quick and easy! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback! We are so happy to hear the process was easy and that you received efficient and good service.
I had good communication from them
I had good communication from them, easy to book, leave me a time slot, and turned up when advised. The work was completed to a high standard with no mess. Polite young men.
July 28, 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that the booking process was easy and that our team arrived on time. It's great to know the work was completed to a high standard and that you found our team polite. Thank you for your positive feedback!
Was very nice kind and helpful
Was very nice kind and helpful, did a amazing job, very happy 😁
July 28, 2025
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback! We're so happy to hear that you were satisfied with our kind and helpful service and the amazing job we did.
The person who came to fix my…
The person who came to fix my windscreen was very helpful and informative.
July 22, 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that the technician provided helpful and informative service during your windscreen repair. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Aberdeen
We appreciate you sharing your feedback with us. We are so glad to hear that you had excellent service from start to finish.
Reply from National Windscreens - Aberdeen
We're glad you had a good experience overall. We appreciate your feedback regarding the parking situation outside the unit.
Really easy and pleasant experience
Really easy and pleasant experience. Car windscreen replaced in a great amount of time. Super helpful folk!
July 22, 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that your windscreen replacement was easy and pleasant! It's great to know our team was helpful and efficient. Thank you for your positive feedback!
Reply from National Windscreens - Aberdeen
We appreciate you sharing your experience with our very quick and efficient service! We are so glad you were satisfied with our work.
They keep cancelling
2nd time using them and again the cancelled 30 mins before end of day with no reason given . Tried to contact the Aberdeen branch 6 times and no response .
The customer call centre was superb in rectifying it .
July 17, 2025
Reply from National Windscreens - Aberdeen
We regret your booking was cancelled at short notice and you couldn't reach the branch. We appreciate you highlighting the helpfulness of our customer call centre. We'll investigate this. Thanks for your feedback.
Reply from National Windscreens - Aberdeen
We appreciate your positive feedback. We're so happy to hear that you found our staff friendly and our service professional.
was booked in for 12 noon got there at…
was booked in for 12 noon got there at 11.45 am to be told that i would not get done till 2.30 pm so could i go away and come back , i stay 1 hours drive from them so would not be posable so was a complete waist of a day ...,
July 15, 2025
Reply from National Windscreens - Aberdeen
We regret that your appointment did not go as planned, and we are sorry for the inconvenience this caused, especially with your long drive. We appreciate your feedback and will review our scheduling to prevent this from happening again.
Exceptionally quick service
Exceptionally quick service. Got crack on windscreen repaired the morning after it happened! Well done
July 10, 2025
Reply from National Windscreens - Aberdeen
We appreciate you taking the time to leave us a review. We're happy to hear that you received exceptionally quick service and that your windscreen was repaired promptly.
The windshield was replaced quickly and…
The windshield was replaced quickly and efficiently
July 10, 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that your windshield replacement was completed quickly and efficiently. Thank you for your positive feedback!
Reply from National Windscreens - Aberdeen
We're glad you enjoyed your experience with our polite staff and prompt service. Thank you for your positive feedback; we appreciate it!
Car was done on time they said it would…
Car was done on time they said it would be and they left the car clean
July 3, 2025
Reply from National Windscreens - Aberdeen
We're happy to hear that your car was ready on time and returned clean. Thank you for your positive feedback; we appreciate it!
Fitted properly but worked is done but…
Fitted properly but worked is done but not informed me.
July 4, 2025
Reply from National Windscreens - Aberdeen
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
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