Dropped the car off at 9am for windscreen replacement. A warm reception from the staff involved. I explained that I have disabilities and removing the dash cam was a problem for me. A member of staff... See more
Company replied
Location
Switch locationUnit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP Aylesbury, Buckinghamshire, GB
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Had to phone prior to appointment and the man on the phone was helpful and made sure I had the right postcode. Did find it a bit difficult to find as it’s a small turning. parking was limited.... See more
Company replied
Windscreen replaced so efficiently & with excellent facilities whilst waiting for the job to be done. WiFi, complimentary drink & aircon waiting area with desks to work at. One of the best vehicle rep... See more
Company replied
Great communication. The staff where really friendly. Location provides an area to work with refreshments. Done the work quickly without any issue. Would happily use again, but hope I won't need to.
Company replied
Company details
About National Windscreens - Aylesbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP, Aylesbury, Buckinghamshire, United Kingdom
- 01296-200-098
4.8
Excellent
221 reviews
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Replace
I went for repair but it had to be replaced, everything was explainef and I have happy with the professionalism provided and with the result.
November 17, 2025
Reply from National Windscreens - Aylesbury
We're happy to hear that our explanation was helpful and that you're pleased with the outcome and the professionalism shown. Thank you for your positive feedback!
Reply from National Windscreens - Aylesbury
We appreciate you sharing your experience! We're so glad to hear you found it easy to book and that you appreciated our lovely staff and nice waiting area.
Quick, Professional, and Courteous Experience
Very quick response, good availability of appointments, and the job was completed on time. The staff were polite and courteous, and the waiting area was nice.
November 6, 2025
Reply from National Windscreens - Aylesbury
We appreciate your positive feedback! We're happy to hear that you experienced a quick response, good appointment availability, and on-time job completion. We're also glad you found our staff polite and the waiting area nice.
Reply from National Windscreens - Aylesbury
We appreciate your positive feedback! We're so glad you received great service and enjoyed our waiting room facilities and friendly staff.
Replace sunroof
Good service and friendly staff although my car did come out dirtier than it went in thought they could have wiped the bonnet and sides even though they couldn't clean the roof because of the repair
October 23, 2025
Reply from National Windscreens - Aylesbury
We appreciate your feedback and are glad you found our team friendly. We're sorry your car wasn't as clean as expected, especially the bonnet and sides. We'll review our cleaning process to ensure better results in the future.
Personal rapport was good but wrong…
Personal rapport was good but wrong windscreen initially fitted
October 23, 2025
Reply from National Windscreens - Aylesbury
We appreciate your feedback and are sorry the wrong windscreen was fitted initially. We will look into this to prevent it from happening again.
Reply from National Windscreens - Aylesbury
We appreciate you sharing! We are so happy to hear you were pleased with our prompt, clear, and good service.
Reply from National Windscreens - Aylesbury
We appreciate your positive feedback. We are so happy to hear that you received a really good windscreen replacement service.
Good service
Good service. Polite young man. Respected my property. Left everything clean and tidy.
October 11, 2025
Reply from National Windscreens - Aylesbury
We appreciate you sharing your feedback! We're happy to hear that you were pleased with our good service, the team's politeness, respect for property, and cleanliness.
I found Colin to be very professional…
I found Colin to be very professional in all his applications, and in my opinion is an asset to National windows who themselves processed my screen replacement quickly with good communication. Recommended.
September 30, 2025
Reply from National Windscreens - Aylesbury
We appreciate your positive feedback regarding the screen replacement and the service provided. We're happy to hear that the communication was helpful and the process was quick. Thank you for recommending us!
Friendly professional staff
Friendly professional staff. Could not have been more helpful. Highly recommended will use again if needed.
September 26, 2025
Reply from National Windscreens - Aylesbury
We appreciate you sharing your positive experience! We're so happy to hear that you found our staff friendly and professional, and that they were helpful to you.
Four visits to sort my windscreen
It took four visits to sort my windscreen, and even then the wipers had not been refitted correctly. The first visit, the technician ripped the rubber seal. He also destroyed irreplaceable owners club stickers, and the DAB ariel. After his second visit, the windscreen leaked and the window trim had been bent out of shape. On the third visit, five days later a different technician broke the new windscreen. On the fourth visit, a different technician fitted a new windscreen, but the wiper arm had been bent meaning the wipers didn't clear the screen properly. Which I only found out during a heavy downfall on the M6.
Whilst I accept that on an older car things happen, don't put me to the back of the queue every time. a bit more care taken on the original appointment would have been sufficient. I’m self employed and had to keep taking time off work to wait for various technicians. This simple repair took two weeks to sort, and £150. I would not recommend this company again. I only used them because of my insurance company.
September 25, 2025
Reply from National Windscreens - Aylesbury
We appreciate you bringing this to our attention. We're sorry to hear about the multiple issues you experienced with your windscreen replacement and the inconvenience it caused. We'll review your case to understand how we can improve our service and prevent similar situations. Thank you for your feedback.
Reply from National Windscreens - Aylesbury
We appreciate your feedback! We are so happy you found our service efficient and easy, and that our staff were great.
Great service great facilities if waiting
Lovely people , speedy service, great facilities. Great coffee
September 15, 2025
Reply from National Windscreens - Aylesbury
We appreciate your positive feedback! We're so happy to hear that you enjoyed our lovely people, speedy service, great facilities, and coffee.
Very good service
Very good service, all job was done perfectly and quickly, Thanks
September 12, 2025
Reply from National Windscreens - Aylesbury
We appreciate you sharing! We're so glad to hear that you received very good service and that all the work was done perfectly and quickly.
The process was quick and seamless
August 14, 2025
Reply from National Windscreens - Aylesbury
We're happy to hear that your experience was quick and seamless. Thank you for your positive feedback; we appreciate it.
Aylesbury rocks!
Very friendly team. Great waiting room - tasty, fresh coffee, comfy chairs, work desk if needed - all very clean. Kept me informed of progress and even allowed me to walk their dog. I’m not used to saying this for any car repairs waiting - ever !
August 12, 2025
Reply from National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Professionalism
The guy who came to fix the windscreen was extremely professional and quick.
August 6, 2025
Reply from National Windscreens - Aylesbury
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Their local supplier did an amazing job…
Their local supplier did an amazing job fitting the rear windscreen, cleaning up any residual glasses splinters. Arrived and delivered on time, while being friendly and professional with good communication.
August 1, 2025
Reply from National Windscreens - Aylesbury
We appreciate your positive feedback. We're happy to hear the local supplier did an amazing job fitting the rear windscreen and cleaning up. We're glad they arrived on time, were friendly, professional, and had good communication. Thank you!
Very good but depot miles away
They did a very good job and very pleased with the replacement. My only issue is that yhey don't have many depots as the car had to go in to have the widscreen replaced. It was miles away and not many things to do for 4 hours while I had to wait...
July 17, 2025
Reply from National Windscreens - Aylesbury
We're glad you're pleased with the replacement. We recognize the inconvenience caused by the limited number of locations and the distance you had to travel. We appreciate your feedback, as it helps us improve our services.
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