Our first appointment resulted in the fitter unable to replace the screen due to the new one being faulty. However Carl at Banbury kept us fully informed and a new appointment was made as soon as t... See more
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Arrived asking advice having sustained a stone chip on the windscreen of my Vitara in an area I was unsure if it mattered re an MOT. Made most welcome as I explained my situation to the polite and pro... See more
Company replied
The guys at National Windscreens was great they completed the work as soon as they had the glass in at the workshop & then came out to the house to replace my drivers door window 3 days later. Was not... See more
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National Windscreens Banbury were fantastic. They were able to come out and repair my windscreen on the same day the job was raised. They were honest about the risks of not being able to fix it, bu... See more
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Company details
About National Windscreens - Banbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Courtyard, OX16 3TL, Banbury, Oxfordshire, United Kingdom
- 01295-410-178
4.8
Excellent
451 reviews
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Easy to book and good location
Easy to book and good location. Welcoming check-in and quick and efficient process.
November 17, 2025
Reply from National Windscreens - Banbury
We're happy to hear that the booking process was easy and that you appreciated our location. We're also glad you found the check-in welcoming and efficient. Thank you for your positive feedback!
Reply from National Windscreens - Banbury
We are happy to hear that you found our team efficient and friendly. Thank you for your positive feedback!
Excellent service thankyou
November 12, 2025
Reply from National Windscreens - Banbury
Thank you for your positive feedback!
Windscreen replacement
Perfect, professional windscreen replacement. Very satisfied customer
November 4, 2025
Reply from National Windscreens - Banbury
We're happy to hear that you are very satisfied with our professional windscreen replacement service. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Banbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Polite and helpful
November 6, 2025
Reply from National Windscreens - Banbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Extremely helpful
Extremely helpful, good communication and friendly service. Would highly recommend.
October 30, 2025
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We're so happy to hear that you found our communication helpful and our service friendly. Thank you for the recommendation!
Friendly and efficient service
They helped to arrange a convenient time to replace the windscreen and did it within the timeframe they said. Very friendly staff.
October 25, 2025
Reply from National Windscreens - Banbury
We appreciate you sharing your positive experience. We're happy to hear that we could arrange a convenient time and complete the replacement within the stated timeframe. We're also glad you found our staff friendly.
Experienced staff
We dropped car off in the morning anx was all done in a couple of hours.
Professional employee's at Banbury
Let us know about clips being broken and they sorted this out
October 30, 2025
Reply from National Windscreens - Banbury
We're happy to hear that your car service was completed quickly and professionally. We appreciate you mentioning how we addressed the broken clips. Thank you for your positive feedback!
All good ..thank you
October 24, 2025
Reply from National Windscreens - Banbury
We're glad you had a good experience. Thank you for your positive feedback; we appreciate it very much.
I needed a broken quarterlight…
I needed a broken quarterlight replacing on my van, great communication with the Banbury depot manager Carl who quickly organised the replacement glass and Mark came and installed the glass doing a great job and got my van back on the road again, i would highly recommend using them.
October 29, 2025
Unprompted review
Reply from National Windscreens - Banbury
We're happy to hear that the replacement of your van's quarterlight went smoothly. We appreciate your positive feedback regarding the communication and installation. It's great to know we got your van back on the road quickly!
Seamless experience.
They were on time. Very efficient and friendly. Seamless experience
October 22, 2025
Reply from National Windscreens - Banbury
We're happy to hear that our team provided a seamless experience! Thank you for acknowledging their efficiency and friendliness.
Customers service was first class
Customers service was first class. All staff I needed to talk to were extremely friendly and very helpful throughout the process of booking, through to collection after new windscreen fitted.
October 21, 2025
Reply from National Windscreens - Banbury
We appreciate you taking the time to share your feedback. We're happy to hear that you received first-class customer service, and that our staff were friendly and helpful throughout the entire process.
Very quickly arranged an appointment
Very quickly arranged an appointment. Kept well informed of arrival time. Chip quickly repaired & has held so far
October 1, 2025
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We're happy to hear that arranging the appointment was quick, you were kept informed, and the chip repair has held so far. Thank you!
Great friendly service
September 29, 2025
Reply from National Windscreens - Banbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Banbury
We appreciate your positive feedback! We're happy to hear that booking was easy and the window replacement went smoothly.
Fantastic service- work completed a day…
Fantastic service- work completed a day earlier than booked
October 1, 2025
Reply from National Windscreens - Banbury
We appreciate you sharing your feedback. We are so happy to hear that you received fantastic service and your work was completed early!
Top job
Had a stone chip repaired by National Windscreens, they repaired sooner than I booked because of a cancellation in the area which was super handy and efficient.
September 22, 2025
Reply from National Windscreens - Banbury
We're happy to hear that the stone chip repair was completed quickly due to a cancellation. We appreciate your positive feedback regarding our efficient service and are glad you enjoyed your experience with us.
Reply from National Windscreens - Banbury
We appreciate your great feedback! We are so happy the service was completed quickly and efficiently for you.
Fast, reliable, and affordable
I recently had my window replaced by National Windscreens, and I couldn't be more impressed. From the moment I booked the appointment, everything was handled with professionalism and efficiency. The team kept me informed throughout the entire process, and it so happens the job was done earlier than the original schedule.
The job itself was done quickly and to a very high standard—my car looks as good as new. The technician was friendly, knowledgeable, and cleaned the broken glass out of my car. It's clear that customer satisfaction is a top priority for this company.
Highly recommend National Windscreens to anyone needing a repair or replacement. Fast, reliable, and affordable (depending on if you're going through insurance or not) :)
September 16, 2025
Reply from National Windscreens - Banbury
We're happy to hear that the replacement was handled with professionalism and efficiency. It's great to know the job was completed to a high standard and that the technician was friendly and knowledgeable. We appreciate your recommendation!
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