Booking was simple, really convenient to have a call-out technician to a specific location as the two drop off times were not viable for a full work week (no weekends). Harvey was a great guy, polit... See more
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Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... See more
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
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It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... See more
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Company details
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.7
Excellent
352 reviews
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Friendly technicion
Friendly technicion . Trust worthy . I had to go out left him my key when he finished he posted my key through my door
April 21, 2026
Reply from National Windscreens - Bangor
We're happy to hear that you had a positive experience with our technician. We appreciate your trust and are glad the service met your expectations. Thank you for your feedback!
Very quick
Came to our home, very quick. Can still see where it is, but that is to be expected.
April 23, 2026
Reply from National Windscreens - Bangor
We appreciate you taking the time to share your experience. We're glad it was quick, and we acknowledge the visibility concern you mentioned.
Windscreen is very good
Windscreen is very good, told me it would take 2 hours but took 4, which I didn’t mind, but when I got the car back the windscreen was dirty. Still a good service and recommend. Thank you National Windscreens.
April 15, 2026
Reply from National Windscreens - Bangor
We appreciate your feedback and are glad you are happy with the windscreen. We're sorry the service took longer than expected and that the windscreen was dirty upon return. We will address this to improve our service.
Replacement windscreen and new wipers
Excellent service at the Bangor location. Took my car in at 8.30am, and it was ready to be collected by 11.30am. Good communication.New windscreen and wipers fitted, no problems experienced to date. Very happy.
April 13, 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback regarding the service at the Bangor location. We're happy to hear that the windscreen and wipers were fitted with good communication and in a timely manner.
Excellent staff member
Excellent staff member, kept me fully informed and time service would take, polite and happy!
Did find it difficult to find as quite a big industrial estate but found in the end with directions rather than sat nav.
Very happy with my new windscreen.
April 13, 2026
Reply from National Windscreens - Bangor
We're happy to hear that our staff member provided excellent service and kept you informed. We appreciate your feedback regarding the location and are glad you're happy with your new windscreen.
Really good service
Really good service, they as quickly as they could serviced my full windscreen, they booked me in and serviced whilst I waited done in time to return to work immediately! Very satisfied with their service.
March 30, 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback. We're happy to hear that you were very satisfied with the prompt service and that we were able to get you back to work quickly.
Good planning with time etc
Good planning with time etc. Staff phoned me before appointment.
Took car to be fixed, left car at the workshop, walked into Bangor whilst windscreen was getting fixed, there is a brilliant pathway near the workshop.
Got back, windscreen had been fixed. Perfect and helpful staff.
Diolch
March 31, 2026
Reply from National Windscreens - Bangor
We appreciate you sharing your experience. We're happy to hear that you found the planning convenient and the staff helpful. It's great to know you were able to enjoy the local area while the work was completed and that you were satisfied with the repair.
Honest friendly and very helpful
Honest friendly and very helpful. Repaired the windscreen without having to replace it.
April 2, 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We are so happy to learn that you found our team honest, friendly, and very helpful in repairing your windscreen.
Reply from National Windscreens - Bangor
We're happy to hear that you completed your work quickly and perfectly. Thank you for your positive feedback; we appreciate it.
It was a smooth and flexible approach…
It was a smooth and flexible approach with a knowledgeable and experienced repair engineer, it was a job well done.
March 30, 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're so happy to learn that you experienced a smooth and flexible approach with a knowledgeable repair engineer, and the job was well done.
Great communication and amazing service.
March 24, 2026
Reply from National Windscreens - Bangor
We appreciate you sharing that our communication was great and the service amazing! We are so happy you were pleased with our team.
Great service.
Great service and easy booking, quick and easy to deal with. Technician was very helpful.
March 27, 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We are so happy to learn that booking was easy, and our service was quick and helpful.
Called to confirm date and time …
Called to confirm date and time following insurance claim..friendly team..great service
March 12, 2026
Reply from National Windscreens - Bangor
We appreciate you confirming your appointment after your insurance claim. We're happy to hear that our team provided great and friendly service for you!
Reply from National Windscreens - Bangor
We appreciate you sharing that our service was very good and efficient! We are so happy you were pleased with our team.
Excellent professional service
Excellent professional service from the technician. Replacement screen is perfect.
The lady in the office who set up the appointment was very helpful.
March 18, 2026
Unprompted review
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're happy to learn that you received excellent and professional service from the technician and that the replacement screen is perfect. We're also glad the office staff was helpful.
Excellent service from the Bangor…
Excellent service from the Bangor branch in North wales including a very promt repair to a part that was weather deteriorated. Thanks to Matt and Gareth, very professional and friendly.
March 11, 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback regarding the prompt repair of the weather-damaged part at our Bangor branch. We're happy to hear that you found the service excellent and the team professional and friendly. Thank you!
Great hospitality officeant thorough…
Great hospitality officeant thorough respectful not to long to get job done
March 11, 2026
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We are so happy to learn that you received great hospitality and a thorough, respectful, and efficient service.
Friendly and efficient service
February 26, 2026
Reply from National Windscreens - Bangor
We appreciate you sharing that our service was friendly and efficient! We are so happy you were pleased with our team.
Reply from National Windscreens - Bangor
We're happy to hear that you had a great experience with our prompt service and communication. Thank you for your A1 rating!
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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