Easy process from drop off to collection. There is limited space on the industrial estate but it did not cause too much of an inconvenience. Staff were friendly and helpful
Company replied
Location
Switch locationUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... See more
Company replied
Good reminder of the appointment. The receptionist also very pleasant and helpful to confirm the booking and time to drop the car into their garage. On the day : The team were very efficient and fl... See more
Company replied
Front windscreen of my car had a crack caused by a stone hitting the window. Booked with National Windscreens in Basildon and the whole process was easy from start to finish. They were very accom... See more
Company replied
Company details
About National Windscreens - Basildon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, United Kingdom
- 01268-350-362
4.6
Excellent
661 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Basildon
We're delighted to hear you received excellent service, and your car was ready right on schedule! Thank you for your positive feedback.
Excellent service from National windscreen
Excellent service from National Windscreens. My windscreen was replaced through my insurance, and the whole process was quick, clean, and very well organised. The technician was polite and professional, and the work was carried out efficiently with no mess left behind.
The booking and replacement were straightforward, and everything was handled smoothly from start to finish. I’m very happy with the service and would definitely recommend them.
January 6, 2026
Reply from National Windscreens - Basildon
We're happy to hear that you received excellent service! It's great to know the windscreen replacement was quick, clean, and well-organized, and that you found the technician polite and professional. Thank you for recommending us!
Reply from National Windscreens - Basildon
We appreciate you letting us know that our people were lovely and helpful! We are so happy you had a positive experience.
Reply from National Windscreens - Basildon
We appreciate you sharing that the service was good, timely, and professional! We are so happy you had a positive experience.
Very good sevice
Very good sevice . Windscreen was replaced well within the allotted 3 hours.
January 8, 2026
Reply from National Windscreens - Basildon
We're happy to hear that you received very good service! Thank you for letting us know that the windscreen replacement was completed promptly.
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We're so glad to hear that it was easy to get booked in and that our staff were friendly.
Great service
Had to wait a few days, there was a fair few windscreens smashed locally.
Dropped off 8am, was ready bout 3hrs later.
No debris in van, all been fine since.
Great job
December 17, 2025
Reply from National Windscreens - Basildon
We appreciate you taking the time to leave us a review. We're happy to hear that the service was completed in a timely manner and that you were satisfied with the result.
Didn’t resolve my problem and now have…
Didn’t resolve my problem and now have been trying to get away from it
November 5, 2025
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Everything was done neatly and the car…
Everything was done neatly and the car left in a clean condition. Would say location not great to be hanging about for four hours.
December 25, 2025
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very impressed
The fitter Kameron from the Basildon branch did a very good job and was extremely polite, professional and very tidy. I'd like his work and attitude to be recognised by the company. He is a credit to your company.
December 20, 2025
Unprompted review
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Just good honest and up front…
Just good honest and up front information, excellent workmanship, everything was explained, even about not being reliable for after market add on, such as my dash cam, end result excellent fitting of window, and dash cam mount in one piece, they even supplied a tempera adhesive sticker to put it back on the window till I could get home, which they did not need to do, so first class in my eyes,
December 18, 2025
Reply from National Windscreens - Basildon
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service honest and our workmanship excellent. It's great to know that we met your expectations with the window fitting and dash cam mount. We value your feedback!
Reply from National Windscreens - Basildon
We're happy to hear that our work was completed quickly and professionally. Thank you for your positive feedback; we appreciate it very much.
Windscreen Repair
Would have liked a time of arrival prior to phone call 20 minutes before arrival. Repair carried out promptly and very well done hardly notice where repaired.
December 9, 2025
Reply from National Windscreens - Basildon
We appreciate your feedback and are glad the repair was completed promptly and to your satisfaction. We'll consider providing a more advanced arrival time notification in the future.
Arrived at specified time.
Arrived at specified time.
Fittr took vehicle into workshop straight away. Waited informed.
1hour 15 minutes later all done perfect job. More.than happy
December 12, 2025
Reply from National Windscreens - Basildon
We're happy to hear that your vehicle was promptly serviced and that you're pleased with the work completed. Thank you for sharing your positive experience!
Great job and very helpful professional…
Great job and very helpful professional knowledge
December 4, 2025
Reply from National Windscreens - Basildon
We appreciate you sharing! We are so happy you were pleased with our great job and helpful professional knowledge. Thank you!
Great fast efficient service would…
Great fast efficient service would highly recommend
December 2, 2025
Reply from National Windscreens - Basildon
We appreciate you sharing! We are so happy to hear you were pleased with our great, fast, and efficient service. We thank you for recommending us!
Good service,
December 6, 2025
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Basildon
We appreciate you sharing your experience! We're so happy to hear that the drop-off and pick-up were easy and the staff were polite.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.