I had an new windscreen fitted to a BMW X3. There were two lads at the depot and the bearded one worked on my car. They had an excellent rhythm, worked steadily, knew exactly what they were doing and,... See more
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Had a really good experience here. Glass was able to be sourced for my old and unusual car (both front and rear screens). Guys also replaced my rear view mirror with another one that I supplied. This... See more
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Prompt local service. Good job fitting glass, although I noticed on way home the near side windscreen wiper arm was slightly high in the rest position. This was corrected by myself when I got home. I... See more
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Staff were friendly and helpful. Also - on arrival it was quickly discovered thay had been sent the wrong windscreen. They immediately sent someone to collect the correct screen from Bristol. WInds... See more
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Company details
About National Windscreens - Bath
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
4 Stable Yard, Windsor Bridge Road, BA2 3AY, Bath, Somerset, United Kingdom
- 01225-220-183
4.8
Excellent
160 reviews
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Reply from National Windscreens - Bath
We appreciate you sharing that our service was very good, and you would recommend us! We are so happy you were pleased with us.
Reply from National Windscreens - Bath
We're happy to hear that the driver was polite and well-experienced. Thank you for sharing your positive experience with us!
Great service
Great service, arrived on time, dealt with the problem very quickly and effectively.
September 26, 2025
Reply from National Windscreens - Bath
We appreciate you sharing your feedback! We're so glad to hear that you received great service, arrived on time, and the problem was dealt with quickly and effectively.
Reply from National Windscreens - Bath
We are happy to hear that the fitter was helpful and accommodating. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Bath
We appreciate you sharing your experience with us. We are so happy to hear that you received quick service overall.
Reply from National Windscreens - Bath
We're glad you received excellent service! Thank you for your positive feedback; we appreciate it very much.
All great on my porsche 911
All great, bit concerned about getting a new screen put in my porsche 911, but national windscreens managed to source a genuine OEM screen from Porsche and install it with great care and expertise. all the trim was put back in place with care and the whole experience painless.
July 17, 2025
Reply from National Windscreens - Bath
We're glad to hear that you had a painless experience. It's great to know that we could source a genuine screen for your Porsche 911 and install it with care and expertise. We appreciate your positive feedback.
Brilliant - couldn’t have been easier!
The guys arrived early in the morning, were super friendly and got straight to work finishing in a fraction of the time I expected it to take but it was done brilliantly - big shout out to the lads for making it as easy as possible.
July 15, 2025
Reply from National Windscreens - Bath
We're happy to hear that the team's efficiency and friendliness made the experience easy for you. We appreciate you taking the time to leave this great feedback!
Windscreen looks good
Very professional job only disappointment is the plastic covers both sides of windscreen have popped up and don't look very good
June 30, 2025
Reply from National Windscreens - Bath
We appreciate your feedback and are sorry the plastic covers are not satisfactory. We will review this issue to ensure better results in the future.
Reply from National Windscreens - Bath
We're happy to hear that our fitter was on time, polite, and efficient. Thank you for your positive feedback; we appreciate it!
I went in to have a chip and they found a second
Dropped the car off and it was done within the hour. Brilliant service. It is a company car and because the insurance was by the VAT registered company I had to pay the VAT. if it had been my insurance nothing to pay. Brilliant service.
Plus no extra charge for a second chip!
June 17, 2025
Reply from National Windscreens - Bath
We're happy to hear that you received brilliant service and that the work was completed quickly. We appreciate your feedback regarding the VAT and the extra chip repair. Thank you for sharing your experience!
Reply from National Windscreens - Bath
We appreciate your positive feedback! We're happy to hear that you found our service very friendly and helpful, and that we did a great and efficient job.
Reply from National Windscreens - Bath
We're glad you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it very much.
Reply from National Windscreens - Bath
Thank you for your kind words! We are thrilled to hear that you found our staff firm, understanding, and technically professional. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Reply from National Windscreens - Bath
Thank you for your kind words. We're thrilled to hear you found our booking process easy and our team helpful. We strive to provide a tidy and efficient experience for all our customers.
Reply from National Windscreens - Bath
Thank you for your kind review! We're delighted to hear that you found our service quick, easy, and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Friendly staff and great service
Friendly staff and great service. I was given an estimate of how long the job would take (less than I'd been advised my text) and work was completed promptly. There was no mess and I'd recommend highly.
May 2, 2025
Reply from National Windscreens - Bath
Thank you for your kind words and positive feedback. We're thrilled to hear that you were pleased with the friendly service and prompt completion of your job. We strive to provide accurate estimates and ensure our work is completed efficiently and with minimal disruption. We appreciate you taking the time to share your positive experience.
Straightforward once I called direct…
Straightforward once I called direct rather than call centre, as my original booking had somehow been cancelled. I was booked in and given a convenient time frame. Work completed efficiently. Thank you.
April 25, 2025
Reply from National Windscreens - Bath
We appreciate you taking the time to share your feedback. We're glad to hear that you were able to get your booking sorted out and that the work was completed efficiently. We strive to provide our customers with a positive experience, and we're always looking for ways to improve our services.
Prompt local service
Prompt local service. Good job fitting glass, although I noticed on way home the near side windscreen wiper arm was slightly high in the rest position. This was corrected by myself when I got home. I was told you would send out the receipt but haven't received anything to date?
April 17, 2025
Reply from National Windscreens - Bath
We appreciate your feedback and are glad to hear you were pleased with the prompt service and the quality of the glass fitting. We understand your concern about the windscreen wiper arm and apologize for the inconvenience it caused. We strive to ensure all work is completed to the highest standard and will investigate this matter further. We will also look into the missing receipt and ensure you receive it promptly.
Excellent and prompt service
April 11, 2025
Reply from National Windscreens - Bath
Thank you for your kind review! We're so glad to hear you found our service excellent and prompt. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
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