I had an new windscreen fitted to a BMW X3. There were two lads at the depot and the bearded one worked on my car. They had an excellent rhythm, worked steadily, knew exactly what they were doing and,... See more
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Had a really good experience here. Glass was able to be sourced for my old and unusual car (both front and rear screens). Guys also replaced my rear view mirror with another one that I supplied. This... See more
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Prompt local service. Good job fitting glass, although I noticed on way home the near side windscreen wiper arm was slightly high in the rest position. This was corrected by myself when I got home. I... See more
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Staff were friendly and helpful. Also - on arrival it was quickly discovered thay had been sent the wrong windscreen. They immediately sent someone to collect the correct screen from Bristol. WInds... See more
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Company details
About National Windscreens - Bath
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
4 Stable Yard, Windsor Bridge Road, BA2 3AY, Bath, Somerset, United Kingdom
- 01225-220-183
4.8
Excellent
161 reviews
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Easy booking online but need to improve communication
Easy booking online
Great customer service once I went to the site, however they were meant to confirm an appointment time which didn’t happen so I just turned up at opening time as unsure what else to do. I had tried phoning them to confirm but went to a call centre and call was never returned.
April 8, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional
Booked in, easy to find, no queue when I got there, and the fitter was very helpful and polite. A professional service.
April 8, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The replacement was done very…
The replacement was done very professionally and quickly
April 4, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Well received at Reception
Well received at Reception, with a technician already appointed. No delay, and they provided me with an umbrella.
Car ready earlier than expected.
March 28, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Completed in about 2.5hrs instead of…
Completed in about 2.5hrs instead of 3hrs. Kept me informed when completed
March 13, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient service
Very efficient service, friendly and obliging team, and they solved my problem in record time. The website was easy to use in making the booking.
March 1, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and efficient service
Fast and efficient service and cheaper than the quote received from Autoglass. My car insurer has National Windscreens as their approved replacement windscreen provider and I can clearly see why. I'd recommend anyone to get a quotation from National Windscreen before ordering a replacement through Autoglass.
February 17, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Feedback from the garage owner where…
Feedback from the garage owner where the replacement window was carried out:
“how pleasant, professional, knowledgeable and conscientious the technician was, and that he would highly recommend the technician who is most definitely as asset to the company”
From Paul Hurd, Hillrise Garage, Bath
February 9, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
They were really friendly and helpful
February 8, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to book and great service.
January 27, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great Service
Great Service. I was rung the day before the appointment to confirm what time to expect the technician. The technician was on time and completed the windscreen replacement.
January 27, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service: friendly and informative. They attended the appointment promptly, provided useful advice, and installed a replacement windscreen promptly.
January 19, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement windscreen …
Excellent communication and service. Very pleased with the replacement windscreen
January 10, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Able to book online via my insurance…
Able to book online via my insurance company. Fitted screen expertly and apologised for taking longer than expected due to difficulties with previous job.
Clean tidy interior.
Friendly staff.
January 5, 2024
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was very satisfied with the rear…
I was very satisfied with the rear window replacement. The thing I'm not satisfied with is leaving broken glass behind which now I can't open my boot and the broken glass is rattling.
December 28, 2023
Reply from National Windscreens - Bath
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
A quick and very good job
December 22, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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