I made an appointment online which was available very quickly. Soon I was offered a mobile repair at home instead which suited me. The service was quick and without fuss. The staff were very helpful... See more
Company replied
Location
Switch location153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
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See what reviewers are saying
The job was completed satisfactorily but I was very disappointed and angry when I saw the interior of my car. The passenger seat, in particular, had dirty foot marks all over it, as did the sills in b... See more
Company replied
Jill, a very pleasant member of staff phoned me to book my car in for windscreen replacement. Everything from the the first phone call to the end result was very professional. Very pleased. I highly... See more
Company replied
National windscreens contacted me within 10 minutes of reporting my damaged screen . They ran through the process of having my screen replaced and gave me a date that worked for me. Had screen replace... See more
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Company details
About National Windscreens - Belfast
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, United Kingdom
- 028-7100-1054
4.6
Excellent
415 reviews
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Wel pleased.
The man came when he said, good job well done and did not waste any time. Well pleased.
June 20, 2025
Reply from National Windscreens - Belfast
We're happy to hear that the service was prompt and efficient, meeting your expectations. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're delighted to hear you received great customer service from start to finish. Thank you!
Great job just the repair is still visible but it was clearly explained it might be
Great job and great communication
June 14, 2025
Reply from National Windscreens - Belfast
We appreciate your positive feedback and are happy you were pleased with our communication and service. Thank you!
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Everything went as planned
May 22, 2025
Reply from National Windscreens - Belfast
We are so happy everything went as planned. We appreciate your positive feedback and will keep providing excellent service.
Efficient and helpful following the…
Efficient and helpful following the result of a distressing situation!
May 19, 2025
Reply from National Windscreens - Belfast
We appreciate your feedback and are glad we could assist you during a difficult time. Thank you.
Reply from National Windscreens - Belfast
We appreciate your positive feedback! We're happy to hear our service was quick and efficient and that we arrived on time and completed the job.
Very polite and informative repair guy.
May 16, 2025
Reply from National Windscreens - Belfast
We appreciate you sharing your experience! We're glad our repair representative was polite and informative.
windscreen fitted in driveway and very…
windscreen fitted in driveway and very professionally done totally satisfied with job
May 15, 2025
Reply from National Windscreens - Belfast
We're happy to hear that you were totally satisfied with the professional service we provided for your windscreen fitting. Thank you for your positive feedback!
quick and good work
April 28, 2025
Reply from National Windscreens - Belfast
We appreciate your kind words and are glad to hear you had a positive experience.
Heads up display is not as clear as…
Heads up display is not as clear as original windscreen.
May 1, 2025
Reply from National Windscreens - Belfast
We understand your concern regarding the clarity of the heads-up display. We appreciate your feedback and will take it into consideration for future improvements.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Belfast
Thank you for your kind words! We're thrilled to hear that you found our service quick, reliable, and that our fitter was friendly and professional. We appreciate you taking the time to share your positive feedback.
Prompt reliable service
Arrived on time, very polite and job down in such a short time
April 16, 2025
Reply from National Windscreens - Belfast
We appreciate your kind words and are glad to hear you were pleased with the service. We strive to provide timely and courteous service to all our customers.
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service, helpful staff
April 11, 2025
Reply from National Windscreens - Belfast
Thank you for your kind words! We are delighted to hear that you had a positive experience with our service and staff. We strive to provide excellent customer service and appreciate your feedback.
V good staff
April 18, 2025
Reply from National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreen
very professional and helpful
April 12, 2025
Reply from National Windscreens - Belfast
We appreciate your kind words and are glad to hear you found our service helpful.
The operator who mended the chip in my…
The operator who mended the chip in my windshield was very knowledgeable and helpful he phoned a few hours beforehand to give a time
April 16, 2025
Reply from National Windscreens - Belfast
Thank you for your kind words. We are delighted to hear that you found our technician knowledgeable and helpful. We appreciate you taking the time to share your positive experience. We strive to provide excellent service to all our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Belfast
Thank you for your positive review! We are delighted to hear that you found our service friendly and efficient. We appreciate your recommendation and will continue to strive for excellence.
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