Very professional and straight to business. He did my windscreen in less than an hour and up to date updates on the technician.
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See what reviewers are saying
I had an appointment for 10.00am but work did not start on my car until after 11.00am with no explanation. The technician should also have fitted new windscreen wipers which he confirmed on the day he... See more
Company replied
Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
Company replied
Let us know when he was on his way very efficient and polite got on with the job gave us advice when he had finished all in all a very good experience for us thank you .booking process was dealt with... See more
Company replied
Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
868 reviews
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Quick easy chip repair
Guy came out was very friendly did the repair and left all hassle free and quick. Definitely recommend these guys. Also they kept me updated on when the repairman would be arriving which was helpful
April 24, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback. We're happy to hear that the technician was friendly, the repair was hassle-free and quick, and that you were kept updated on arrival times. We're glad you recommend us!
Reply from National Windscreens - Birmingham
We appreciate your five-star rating! We are so happy to hear that you found our service to be very good.
Great job & speed of being dealt with…
Great job & speed of being dealt with was fantastic
April 28, 2026
Reply from National Windscreens - Birmingham
We appreciate you letting us know about the great job and the speed in which it was dealt with! We are so pleased with your feedback.
Reply from National Windscreens - Birmingham
We appreciate you sharing that our people were helpful, quick, and efficient! We are so happy you were pleased with us.
Reply from National Windscreens - Birmingham
We're happy to hear that your experience was quick and professional, and the camera calibration was perfect. Thank you for your positive feedback!
Perfect communication
Perfect communication. Excellent customer service and work carried out to an amazing quality.
April 24, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're so happy to learn that you were pleased with our perfect communication, excellent customer service, and the amazing quality of work.
Massive thank you to the team at the…
Massive thank you to the team at the Birmingham branch. Super friendly and fast service. Replaced my windscreen in no time at all!
April 24, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're happy to learn that you received super friendly and fast service at the Birmingham branch and a speedy windscreen replacement.
The staff were really friendly
The staff were really friendly and the work was completed quickly
April 18, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We are so happy to learn that our staff were friendly and the work was completed quickly for you.
Reply from National Windscreens - Birmingham
We're happy to hear that the engineers provided excellent and friendly service! Thank you for sharing your positive experience with us; we appreciate it.
Reply from National Windscreens - Birmingham
We appreciate you letting us know that the service was excellent and finished ahead of schedule! We are so pleased with your feedback.
Faultless from start to finish.
Everything was so easy.
From booking the car in to drop off and collection.
Couldn't fault anything
April 17, 2026
Reply from National Windscreens - Birmingham
We're happy to hear that your experience, from booking to collection, was easy. We appreciate your positive feedback and are glad you couldn't fault anything.
Reply from National Windscreens - Birmingham
We appreciate you sharing that our service was good, punctual, and easy to book! We are so happy you were pleased with our service.
New windscreen fitting
New windscreen fitting. The staff we're very friendly and the booking in service on the day was very easy. The fitting was completed quicker than the alloted time for the opointment and my car interior was left in clean & tidy.
April 13, 2026
Reply from National Windscreens - Birmingham
We appreciate you sharing your experience. We're happy to hear that our staff were friendly and the booking process was easy. It's great to know the fitting was completed quickly and your car was left clean and tidy.
Great service
April 7, 2026
Reply from National Windscreens - Birmingham
Thank you for your positive feedback!
Great experience and friendly staff…
Great experience and friendly staff even in the rain
September 15, 2025
Reply from National Windscreens - Birmingham
We're glad you enjoyed your experience with our friendly staff, even in the rain. Thank you for your positive feedback!
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
5 Stars
Needed the windscreen fix ASAP for a driving test.
They got it done same day.
(Auto glass said 3 weeks).
Can't recommend National Windscreen, Birmingham enough.
5*
April 2, 2026
Reply from National Windscreens - Birmingham
We're happy to hear that we could assist you promptly, especially with your driving test approaching. We appreciate your recommendation and are glad you had a 5-star experience.
Reply from National Windscreens - Birmingham
We appreciate you sharing that we are quick and easy to deal with! We are so happy you were pleased.
Reply from National Windscreens - Birmingham
We appreciate your patience and are happy to hear that you value the quality of the completed work. Thank you for your feedback.
Whole thing from start to finish was…
Whole thing from start to finish was excellent service and the man was very professional would definitely recommend
March 29, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're so happy to learn that you received excellent and professional service from start to finish and would recommend us.
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