Very professional and straight to business. He did my windscreen in less than an hour and up to date updates on the technician.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an appointment for 10.00am but work did not start on my car until after 11.00am with no explanation. The technician should also have fitted new windscreen wipers which he confirmed on the day he... See more
Company replied
Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
Company replied
Let us know when he was on his way very efficient and polite got on with the job gave us advice when he had finished all in all a very good experience for us thank you .booking process was dealt with... See more
Company replied
Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
865 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great service would highly…
Really great service would highly recommend. Thank You.
May 30, 2026
Reply from National Windscreens - Birmingham
We appreciate your kind words about our service. We are so glad you were pleased!
Reply from National Windscreens - Birmingham
Thank you for your positive feedback!
Fast professional service
May 28, 2026
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The team were polite and compleyed the…
The team were polite and compleyed the world in the time quoted.
May 26, 2026
Reply from National Windscreens - Birmingham
We're so pleased our team was polite and completed the work on time. We appreciate your feedback!
Windscreen fitted within the hour
Windscreen fitted within the hour, very good service from the lads
May 22, 2026
Reply from National Windscreens - Birmingham
We are so pleased the windscreen was fitted quickly and you received very good service!
Highly recommended
Highly recommended . Very much professional technician after installation he cleaned the damaged glass debris from the inside of the vehicle. and tested rain sensor works properly.
Then he rang me because I was not at home though.
May 27, 2026
Reply from National Windscreens - Birmingham
We're so glad to hear about your positive experience with our technician and the thorough service provided. We appreciate you sharing your feedback!
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Birmingham
Thank you for your positive feedback!
Catch train from Aston Station into Brum
Nothing to do if waiting suggest train from Aston Stn into Brum and then back again when ready
Staff fine and friendly booking easy
May 21, 2026
Reply from National Windscreens - Birmingham
We're so glad you found our staff friendly and booking easy! We appreciate your suggestion for those waiting.
Reply from National Windscreens - Birmingham
We are so happy you found booking easy and the job well done! We appreciate your kind words.
Good ready on time helpfull information…
Good ready on time helpfull information on .y windscreen
May 9, 2026
Reply from National Windscreens - Birmingham
We are glad we could provide helpful information and a timely service.
Efficient and seamless experience.
May 7, 2026
Reply from National Windscreens - Birmingham
We're happy to hear you had an efficient and seamless experience. Thank you for your feedback.
Reply from National Windscreens - Birmingham
We appreciate your positive feedback. We're so happy to hear that you found our service stress-free and simple.
Windscreen replaced in less than two…
Windscreen replaced in less than two hours and with a clean dash too.
Staff were efficient and courteous
Highly recommend and thankyou to the staff
May 7, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback. We're happy to learn that the windscreen was replaced quickly and the staff were efficient and courteous. We're glad you recommend us and thank you.
Great service and friendly staff
May 7, 2026
Reply from National Windscreens - Birmingham
We appreciate you letting us know about the great service and friendly staff. We are so happy you were pleased with us!
Repaired the chip in the windscreen…
Repaired the chip in the windscreen within a couple of days of us contacting them . Let us know a time when to expect them. Carried out the repair on our drive at home. All sorted quickly and efficiently by a very friendly member of staff. Highly recommend the service we received
May 6, 2026
Reply from National Windscreens - Birmingham
We appreciate you sharing your experience. We're happy to hear that the chip repair was completed promptly and efficiently at your home. It's great to know that you found our staff member friendly and that you highly recommend the service.
Mark is not only great at his job
Mark is not only great at his job, he is also a great person too. Very professional. These are the kind of staff members you should look after and reward often
April 29, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We are so happy to learn that our staff member is great at their job and a great person too, and that they are very professional.
Reply from National Windscreens - Birmingham
We're happy you received good, efficient service and were kept updated on our progress. We're so glad it only took an hour. Thank you!
Quick easy chip repair
Guy came out was very friendly did the repair and left all hassle free and quick. Definitely recommend these guys. Also they kept me updated on when the repairman would be arriving which was helpful
April 24, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback. We're happy to hear that the technician was friendly, the repair was hassle-free and quick, and that you were kept updated on arrival times. We're glad you recommend us!
Reply from National Windscreens - Birmingham
We appreciate your five-star rating! We are so happy to hear that you found our service to be very good.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.