Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
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I had an appointment for 10.00am but work did not start on my car until after 11.00am with no explanation. The technician should also have fitted new windscreen wipers which he confirmed on the day he... See more
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Let us know when he was on his way very efficient and polite got on with the job gave us advice when he had finished all in all a very good experience for us thank you .booking process was dealt with... See more
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Highly recommended . Very much professional technician after installation he cleaned the damaged glass debris from the inside of the vehicle. and tested rain sensor works properly. Then he rang me... See more
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Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
865 reviews
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Friendly reception and an excellent job
June 11, 2026
Reply from National Windscreens - Birmingham
We're glad you had a positive experience. We appreciate your kind words.
Reply from National Windscreens - Birmingham
We're so pleased you had a perfect job and an excellent all-around experience. Thank you!
Terrible they was late getting the car…
Terrible they was late getting the car in then they damaged the car got the glue they use all over the paint work and got loads of attitude off a lad called Daniel pain avoid the Birmingham branch at least hopefully the others are better
June 9, 2026
Reply from National Windscreens - Birmingham
We're sorry to hear about your recent experience and the issues with your car and our team. We're taking your feedback seriously and will address these concerns internally.
Absolutely appalling service.
Absolutely appalling service.
Complete lack of professionalism and competence. During my first appointment at the branch, the technician actually installed the WRONG glass model on my car, and they were so negligent that they left loose metal trim clips inside the vehicle. Then during my second appointment to get the correct glass fitted, they completely messed up my Tesla camera alignment. Now my Autopilot and active safety features are totally broken with system alerts. I have completely lost confidence in this company. I cannot trust them with my vehicle ever again, and I am now forced to go to Tesla official service to fix their messy mistakes. Avoid at all costs !
May 19, 2026
Reply from National Windscreens - Birmingham
We sincerely apologize for the unacceptable experience you had with our service. We are very concerned to hear about the incorrect glass installation, the loose trim clips, and especially the issues with your vehicle's camera alignment and safety features. We are committed to investigating this thoroughly to prevent future occurrences.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Birmingham
We appreciate your positive feedback on our service and communication. Thank you!
Good flexible service accommodating…
Good flexible service accommodating several special requests
June 8, 2026
Reply from National Windscreens - Birmingham
We're so glad we could accommodate your requests and provide flexible service. Thank you for your kind words!
Unfinished job. Practically got a glass only
The technician sent by the company was not able to adjust the windows glass properly. He stated that after the door glass was broken, the button was pressed accidentally and due to this pulley something is not aligned properly and for adjusting contact any denter as this is not in their scope. They just placed the glass in the door to prevent the rain. It has no up and down functioning. If i down the glass with button, it will suddenly fall inside. Question is how much they charge to me as excess and to my insurance company for this glass only. The glass from market is very cheaper. If their technician cant sort out the fixing, why they charge an arm and a leg for fitting.
Update: It is now 20th of July, besides National Windscreens message in Trust Pilot post, they never got back to me.
June 10, 2026
Reply from National Windscreens - Birmingham
We are truly sorry to hear about the issues with your window glass adjustment. We understand your frustration regarding the functionality and the charges. We are reviewing your feedback and investigating the technician's assessment and our service procedures to ensure such situations are avoided.
Outstanding service from Corinna and the team in Birmingham
The team at National Windscreens in Birmingham were outstanding. Replacing my windscreen was technically and logistically difficult. Corinna and the team in Birmingham were understanding and helpful, and went out of their way to get our car back to us in time for a trip we had long planned, even though it could have taken much longer. I would recommend them without reservation. Shaun
June 6, 2026
Reply from National Windscreens - Birmingham
We are so pleased to hear about your excellent experience with our team. We are glad we could assist you with your windscreen replacement and get your car ready for your planned trip. Thank you for your wonderful recommendation.
New screen
Good service at the depot , polite & friendly staff , perhaps could do with a drinks machine in the waiting area ,
June 4, 2026
Reply from National Windscreens - Birmingham
We're so glad you had a positive experience with our staff! We appreciate your suggestion about a drinks machine; we'll certainly consider it.
Staff were friendly
Staff were friendly, made sure I had the wifi code and brought refreshments. Work was carried out in a much quicker time than expected. Care information was explained in an easy to understand manner.
June 5, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're glad our staff were friendly and provided refreshments. We're happy the work was completed quickly and care information was clear.
Reply from National Windscreens - Birmingham
We appreciate your kind words.
Reply from National Windscreens - Birmingham
We're so pleased our staff was friendly and understanding. We appreciate your kind feedback!
Cacked Windowscreen
Booking online was straightforward only issue was having to wait 5 days for the window screen replacement to take place this was due to it requiring calibration as it had ADAS and how busy the service centre's in the midlands were at the time, the website needs to update or add more reasons for the cracked screen nearest option i had was hit by a stone and this was not the case and was also noted on the Service centre's report after repair the crack only appeared when it was in a garage for a service?
on a positive note the repair was carried out on time at the Service Centre with no problems so i would use the National window screen centre's again
June 1, 2026
Reply from National Windscreens - Birmingham
We appreciate your feedback regarding the online booking process and the wait for your ADAS calibration. We're actively looking into updating our website to offer more relevant options for cracked screen causes. We're glad to hear the repair was completed on time and without issues.
Arrived a day early
Arrived a day early. Bonus ! They did check with us first that it was OK to do so. Friendly staff and great service. Very happy with the result 😀
June 1, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're glad our team checked with you and provided friendly, great service. We're happy you're very pleased with the result.
Very efficient and professional service…
Very efficient and professional service from booking process through to completion
May 29, 2026
Reply from National Windscreens - Birmingham
We're so pleased you found our service efficient and professional from start to finish. Thank you!
Great customer service helpful staff 💯…
Great customer service helpful staff 💯 per cent attention to detail great communication booking process on the Internet was excellent
June 2, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're so happy to hear our customer service, staff, and online booking met your expectations.
Reply from National Windscreens - Birmingham
We appreciate your kind words about our service! We're glad you were pleased.
Excellent quality service
Perfect quality new windscreen installed in a couple of hours.
Excellent customer service from very friendly, very professional staff
Highly recommended
May 27, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're delighted your new windscreen was installed quickly with excellent service from our professional staff.
After an initial complaint…
After an initial complaint about being allowed to book a morning slot online to have been given a 2:30pm two days later via email, when I went for the fitting (up to 4 hour wait!) they actually completed my windscreen replacement with ADAS calibration in an hour.
May 27, 2026
Reply from National Windscreens - Birmingham
We appreciate your feedback regarding the scheduling and the quick service you received. We're glad the replacement and calibration were completed efficiently.
Really great service would highly…
Really great service would highly recommend. Thank You.
May 30, 2026
Reply from National Windscreens - Birmingham
We appreciate your kind words about our service. We are so glad you were pleased!
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