Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an appointment for 10.00am but work did not start on my car until after 11.00am with no explanation. The technician should also have fitted new windscreen wipers which he confirmed on the day he... See more
Company replied
Let us know when he was on his way very efficient and polite got on with the job gave us advice when he had finished all in all a very good experience for us thank you .booking process was dealt with... See more
Company replied
Highly recommended . Very much professional technician after installation he cleaned the damaged glass debris from the inside of the vehicle. and tested rain sensor works properly. Then he rang me... See more
Company replied
Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
865 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really impressed with National…
Really impressed with National Windscreens. Good communication in the lead up to the replacement. The driver turned up on time and completed the work very efficiently and in a much shorter time period than I expected. Very impressed overall!
June 30, 2026
Reply from National Windscreens - Birmingham
We're delighted to hear you were impressed with our service. We're glad our communication was good and that our driver was punctual and efficient, completing the work faster than expected. Thank you for your positive feedback!
Really efficient
Really efficient service. All my Audi driver assist functions operate perfectly post fit
June 30, 2026
Reply from National Windscreens - Birmingham
We're so pleased you found our service efficient and that your Audi's driver assist functions are working perfectly. Thank you for your feedback!
Reply from National Windscreens - Birmingham
We're happy to hear that our replacement stickers for your dash camera worked out well for you! We appreciate your positive feedback.
Okay
Booking was easy through insurance. Via phone, you might get a little run around but the job was done well
June 25, 2026
Reply from National Windscreens - Birmingham
We're glad to hear the job was done well. We appreciate your feedback regarding the phone experience and will use it to improve.
Reply from National Windscreens - Birmingham
We're so pleased to hear you had a great and efficient experience with us. Thank you for your high recommendation!
Engineer was so helpful and really…
Engineer was so helpful and really cared about his work made the whole process a dream
June 29, 2026
Reply from National Windscreens - Birmingham
We're so pleased you found our engineer helpful and that their dedication to their work made the whole process a dream for you. Thank you for your wonderful feedback!
Great service really great guy came to…
Great service really great guy came to replace my windscreen will defo use again .
July 2, 2026
Unprompted review
Reply from National Windscreens - Birmingham
We're so pleased you received great service from our team member who replaced your windscreen. Thank you for your kind feedback!
Efficient replacement of my windscreen
Efficient replacement of my windscreen. Most importantly they kept to the timing promised.
June 26, 2026
Reply from National Windscreens - Birmingham
We're so pleased your windscreen replacement was efficient and that we were able to keep to the timing promised. Thank you for your kind feedback!
Reply from National Windscreens - Birmingham
We are so glad you experienced quick and wonderful customer service! We truly appreciate you taking the time to share your positive feedback with us.
A good experience generally but…
A good experience generally but disappointedI had to wait almost two weeks for an appointment. Difficult contacting the branch to check progress,phone not answered plus I wasn’t phoned when the job was completed .
Booking staff were very helpful .
June 26, 2026
Reply from National Windscreens - Birmingham
We appreciate your feedback and are sorry to hear about the difficulties you experienced with appointment wait times and communication. We're glad our booking staff were helpful, and we're reviewing our processes to improve our response times and ensure timely updates.
Reply from National Windscreens - Birmingham
We are glad you enjoyed your experience. We appreciate your kind words about our pleasant staff and good communication.
After nearly 5 hours of waiting i was…
After nearly 5 hours of waiting i was given my car back with more lights flashing than a Christmas Tree all linked im told to the cars safety system braking system. The waiting area was totally unfriendly for such a length of time, wobbly tables and no refreshments available whatsoever, and a piece of external trim was damaged. It took more than a week for all problems to be rectified. A bad experience especially with my disability.
June 25, 2026
Reply from National Windscreens - Birmingham
We sincerely regret the extended waiting time and the issues you experienced with your car's warning lights and damaged trim. We are also concerned about the uninviting waiting area, especially given your disability. We are reviewing these issues to improve our service.
Quick and easy
Booking process was good, availability was good enough within the next 2 weeks from booking. In and out within 4 hours nice and easy which is what you need. Thanks
June 17, 2026
Reply from National Windscreens - Birmingham
We're so glad to hear your booking process was smooth and efficient. We appreciate your kind words about your experience with us!
Good customer service but long wait to…
Good customer service but long wait to collect your car.
June 16, 2026
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We value all customer feedback and are always working to offer the best service.
Kind regards,
National Windscreens
Reply from National Windscreens - Birmingham
We're so glad our service was perfect and straightforward for you. We appreciate your positive feedback!
The guy who fitted the rear windscreen…
The guy who fitted the rear windscreen Mark), was superb.
June 19, 2026
Reply from National Windscreens - Birmingham
We're so pleased you had a superb experience with the rear windscreen fitting. Thank you!
Windscreen chip
The gentleman who came out to my home address to fix the chip in my windscreen he was so professional he talked me through the whole process very courteous and polite I just forgot to get his name but I was so amazed with the job you could hardly see it great job
June 16, 2026
Reply from National Windscreens - Birmingham
We are delighted to hear about your positive experience with our technician. We're glad they were professional and that you're pleased with the repair. Thank you for your feedback!
Very good
Very good. Punctual and good Service staff. Booking process was fast and helpful. All round good.
June 12, 2026
Reply from National Windscreens - Birmingham
We're so pleased you found our service punctual and our staff helpful. Thank you for your kind words about our booking process!
Reply from National Windscreens - Birmingham
We are so pleased our team was polite, professional, and fast. Thank you!
Very helpful and polite
Very helpful and polite, very pleased with the work carried out, thank you x
June 16, 2026
Reply from National Windscreens - Birmingham
We're so pleased our team was helpful and polite, and you're happy with the work. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.