The person who fitted was excellent, very clean, made no mess what so ever and most importantly was very polite and generally a top man. Highly recommend this company.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy booking procedure, helpful on the phone also, drop off and collection was without hassle. Friendly welcome and good advice given about aftercare. Premises clean and tidy with a decent waiting... See more
Company replied
Quick no fuss service. Dropped off car for windscreen replacement and promptly sorted without issues. Easy booking process and staff were polite.
Company replied
Great service received. Works completed on time. Staff were helpful & friendly. Would use again & recommend
Company replied
Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.5
Excellent
889 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Work done well in the time promised
August 21, 2026
Reply from National Windscreens - Birmingham
We are so pleased to hear that the work was done well and completed in the time promised. We truly appreciate your positive feedback!
Reply from National Windscreens - Birmingham
We're so pleased to hear that you found our team to be friendly and professional. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very professional and straight to…
Very professional and straight to business.
He did my windscreen in less than an hour and up to date updates on the technician.
August 24, 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our technician was professional and efficient, completing your windscreen repair in less than an hour. It's wonderful that you appreciated the updates!
Professional company.
Great service, friendly and reliable staff, easy booking process.
August 19, 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that you experienced great service and found our staff friendly and reliable. We're also glad the booking process was easy. Thank you for your wonderful feedback!
Tesla model 3 …
I had to pay £99 to Tesla because when they replaced windscreen on my Tesla model 3 they disconnected a cable when finished the job they haven't put it back. I was having fault light warning autopilot not working so took it to Tesla and they found out they haven't connected that cable from national windscreen.I asked them to compensate that money back and nothing resolved. They keep saying person looking after your case busy bla bla
August 3, 2026
Reply from National Windscreens - Birmingham
We are truly sorry to hear about the issues you experienced with your Tesla after the windscreen replacement, and the subsequent charge you incurred. We understand your frustration regarding the disconnected cable and the difficulty in getting the matter resolved. We are reviewing this internally to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Birmingham
We're so pleased to hear that you received great service and that our team worked very efficiently. Thank you for your positive feedback!
Reply from National Windscreens - Birmingham
We are so pleased to hear that you experienced good service with no hassle. Thank you for your wonderful feedback!
Service was great dropped car off and…
Service was great dropped car off and had phone to come and collect as it was ready
August 19, 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our service was great and that you were promptly notified when your car was ready for collection. Thank you for your positive feedback!
Quick and knowledgeable
We’re very quick and staff went through all details of the process and any changes that could happen
June 17, 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that our staff were very quick and went through all the details of the process, including any potential changes. Thank you for your wonderful feedback!
Windscreen Replacement
I had an appointment for 10.00am but work did not start on my car until after 11.00am with no explanation. The technician should also have fitted new windscreen wipers which he confirmed on the day he had but I subsequently found he had not. Fortunately the cost of the wipers was refunded automatically so no great harm done. The primary function of the visit was met, however customer service on the day was a little lacking.
August 15, 2026
Reply from National Windscreens - Birmingham
We appreciate your feedback and are sorry to hear about the delay in starting work on your car and the oversight with the windscreen wipers. We understand your frustration regarding the lack of explanation and the customer service experience. We are reviewing our procedures to ensure better communication and attention to detail.
Dropped car off only to be phoned and…
Dropped car off only to be phoned and told that replacement windscreen was not here, and to collect my car or keep in overnight, decided to keep overnight and rang centre who said my car will be ready first thing in morning, wasn’t ready till 2-3pm the following day after numerous calls to chase up, a lot of instances centre was not reachable and it puts you into contact with customer service which wasn’t very convenient when I needed to contact the Aston centre.
August 14, 2026
Reply from National Windscreens - Birmingham
We sincerely apologize for the significant inconvenience and frustration you experienced with your windscreen replacement. We regret the delays, the lack of communication regarding the part, and the difficulty in reaching our center.
I have emailed customer services
July 27, 2026
Reply from National Windscreens - Birmingham
We appreciate you reaching out to us. We will be sure to review your email and respond as soon as possible.
The main thing was the fact there was…
The main thing was the fact there was no mess and the job was done so fast too
August 8, 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that the job was completed quickly and without any mess. Thank you for your wonderful feedback!
Reply from National Windscreens - Birmingham
We are so pleased to hear that you received excellent service and found our fitter to be very friendly. We truly appreciate your positive feedback!
Amazing experience.
August 5, 2026
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I was kept uo-to-date
I was kept uo-to-date, via the app, as to where the Technician was. On arrival, he got straight on with the job. I found him very polite and friendly.
July 31, 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear that you were kept updated on the technician's arrival via the app. It's wonderful that they got straight to work and that you found them very polite and friendly!
Excellent in every way
Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my insurance cover within seconds. A breath of fresh air compared with other businesses who consistently fail to get it right first time!
Very well done NW!
July 30, 2026
Reply from National Windscreens - Birmingham
We're delighted to hear about your very positive experience! It's wonderful that our technician arrived on time with the correct windscreen and completed the job efficiently. We're also pleased that our online booking and payment process was simple, and that we could check your insurance quickly. Thank you for your kind words!
Let us know when he was on his way very…
Let us know when he was on his way very efficient and polite got on with the job gave us advice when he had finished all in all a very good experience for us thank you .booking process was dealt with easily .
July 28, 2026
Reply from National Windscreens - Birmingham
We're so pleased to hear about your very good experience! It's wonderful that our team member kept you informed, was efficient and polite, and provided helpful advice. We're also glad the booking process was easy for you.
Reply from National Windscreens - Birmingham
We're so pleased to hear that you found our staff very helpful and had an overall faultless experience. Thank you for your wonderful feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.