Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... See more
Company replied
Location
Switch location97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
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See what reviewers are saying
Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... See more
Company replied
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... See more
Company replied
5 star rating is for the installer. Great customer service from the installer, not from the initial one, he could've done the job on that day if he waited less than 5 mins, because of a tiny bit of dr... See more
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Company details
About National Windscreens - Bolton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, United Kingdom
- 01204-235-168
4.5
Excellent
373 reviews
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Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very quick and professional job
Very quick and professional job, good communication, highly recommended company!
July 8, 2025
Reply from National Windscreens - Bolton
We appreciate your positive feedback! We're glad to hear that you experienced a quick and professional service with good communication. Your recommendation is valued!
The young man was brilliant and did a…
The young man was brilliant and did a brilliant job
July 7, 2025
Reply from National Windscreens - Bolton
We're glad you enjoyed your experience. We appreciate you taking the time to share your positive feedback with us.
Great service
July 2, 2025
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great customer service but..
5 star rating is for the installer. Great customer service from the installer, not from the initial one, he could've done the job on that day if he waited less than 5 mins, because of a tiny bit of drizzle he decided to cancel the job and not even stay in contact when he said he would. Can't fault the installer that did the job the following week, he had great customer service and on time, would give me 10/10.
July 1, 2025
Reply from National Windscreens - Bolton
We appreciate your feedback and are happy to hear the installer provided great service. We regret the initial experience did not meet expectations and are addressing this to ensure better consistency in our service. Thank you.
Reply from National Windscreens - Bolton
We appreciate your kind words and are so glad you had a positive, professional experience with our team!
Reply from National Windscreens - Bolton
We are so happy to hear that our team provided such wonderful support. Thank you for your positive feedback!
Reply from National Windscreens - Bolton
We appreciate your positive feedback! We are happy you had a great experience and that you were pleased with our communication and customer service.
Great service once a screen was…
Great service once a screen was available. The technician was very quick and left everywhere without any mess at all. I would definitely recommend this company.
June 26, 2025
Reply from National Windscreens - Bolton
We appreciate your positive feedback. We're happy to hear that you were pleased with the prompt service once the screen arrived and that the technician left everything tidy. We're glad you would recommend us.
Reply from National Windscreens - Bolton
We appreciate your positive feedback! We're so happy to hear our staff was very helpful and explained everything clearly for you.
Friendly staff
June 19, 2025
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
windscreen changed with no fuss
Quick repair appointment. convenient timing
staff very professional and knowledgeable
place easy to reach using navigator
June 15, 2025
Reply from National Windscreens - Bolton
We appreciate your positive feedback. We're delighted the repair appointment was quick and the timing convenient. We're also glad our professional, knowledgeable staff and easily accessible location met your needs.
Fitter was very professional…
Fitter was very nice and professional and knowledgeable! Great service and customer communications!
May 30, 2025
Reply from National Windscreens - Bolton
We appreciate your positive feedback! We're happy to hear that you found our fitter nice, professional, and knowledgeable, and that you enjoyed our service and communications.
Fast and efficient service
June 5, 2025
Reply from National Windscreens - Bolton
We appreciate you taking the time to share your experience with us, and we are so glad to hear that you were satisfied with our service.
Deep chip due to something coming off the back of a lorry
They came to my address the day after I reported it. The job was done fast and the guy that came was lovely and did a fantastic job. Really pleased with it. Thank you
May 30, 2025
Reply from National Windscreens - Bolton
We're happy to hear that we could come to your address so quickly! We're very pleased that the work was done fast and to a fantastic standard. Thank you for your positive feedback.
Amazing team and comfortable…
Amazing team and comfortable appointment with the staff. Approachable and friendly. Thorough and precise throughout the appointment. Highly recommend
May 29, 2025
Reply from National Windscreens - Bolton
We appreciate your positive feedback! We're happy to hear that you found our team amazing and the appointment comfortable. We're also glad that our staff were approachable, friendly, thorough, and precise.
Andy who came to fit was pleasant very efficient service and…
Andy who came to fit was pleasant and helpful
May 28, 2025
Reply from National Windscreens - Bolton
We're happy to hear that the installation was pleasant and helpful. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Service was good from the team
Service was good from the team. The only down side was the time it took to get it booked in. Took 2 weeks.
May 13, 2025
Reply from National Windscreens - Bolton
We appreciate your kind words about our team's service. We understand your frustration with the booking process and are working to improve our scheduling efficiency. Thank you for your feedback.
Great service and friendly staff
May 6, 2025
Reply from National Windscreens - Bolton
Thank you for your kind review! We are thrilled to hear that you found our service great and our staff friendly. We appreciate your feedback.
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