Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... See more
Company replied
Location
Switch location97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
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Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... See more
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The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... See more
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5 star rating is for the installer. Great customer service from the installer, not from the initial one, he could've done the job on that day if he waited less than 5 mins, because of a tiny bit of dr... See more
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Company details
About National Windscreens - Bolton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, United Kingdom
- 01204-235-168
4.5
Excellent
373 reviews
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AVOID!
AVOID! The worst customer service ever in Bolton branch! Had to wait 4 days for my side glass to arrive then the manger who was very rude and no customer skills in him said it would take a further 5 days before they could send someone to fit it! He said if I didn't like that then advised me to cancel the instruction but I would still lose me deposit, called another company who came out the next day to fit my glass. I would not be using this company ever again. If I had a option to give no stars I would!!
May 2, 2025
Reply from National Windscreens - Bolton
We understand your frustration with the experience you had at our Bolton branch. We strive to provide excellent customer service and are disappointed to hear that your interaction did not meet your expectations. We will use your feedback to improve our processes and ensure that our customers receive the best possible service.
We appreciate you taking the time to share your experience with us.
Reply from National Windscreens - Bolton
Thank you for your kind words! We're delighted to hear that you found our service prompt and that our technician was friendly and professional. We appreciate you taking the time to share your positive feedback.
Brilliant service
Efficient, friendly and made the process easy. Dealt with insurance company too
April 25, 2025
Reply from National Windscreens - Bolton
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our service efficient, friendly, and easy to use. We're glad we could help with your insurance needs as well.
Great service arrived on time no…
Great service arrived on time no drama fiitter just got on with the job no scratches or any damage we'll done very professional outfit would use you again
April 18, 2025
Reply from National Windscreens - Bolton
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the punctuality of our team and the quality of the work performed. We strive to provide professional and efficient service, and we appreciate you taking the time to share your feedback.
They were perfect
They were perfect, everything that couldn’t get replaced back on to my windscreen, he consulted with me first before doing it.
April 16, 2025
Reply from National Windscreens - Bolton
We appreciate your kind words and are glad to hear that you were happy with the service provided. We strive to provide excellent customer service and are pleased that you found our team helpful and communicative.
Came on time as booked
Came on time as booked. Great friendly professional fitter . Job done smoothly and advice on when vehicle be ready for use
April 15, 2025
Reply from National Windscreens - Bolton
Thank you for your positive feedback! We are thrilled to hear that you were pleased with the fitter's punctuality, friendliness, and professionalism. We are also delighted that you were happy with the smooth completion of the job and the advice provided. Your kind words are a testament to our commitment to providing exceptional customer service.
Disgraceful service from National Windscreens
Changed order I was done. No communication as to why. Apparently replacement screen was scratched.
On replacing the screen, trim covering the wiper bolts on the drivers wiper arm was broken. I was not informed of this. It was left for me to find.
Not impressed with the service.
April 11, 2025
Reply from National Windscreens - Bolton
We understand your disappointment with the recent service you received. We strive to provide excellent service and are sorry to hear that your experience did not meet your expectations. We will investigate your concerns and take appropriate action to ensure that similar issues are addressed in the future.
Some issues, unfortunately
Sadly there were some problems with my service from National Windscreens. Firstly I had to wait 5 days for an appointment which I thought was too long. Secondly the engineer arrived with the incorrect windscreen for my car's spec (even though it was the right shape, my car has a rain sensor, and the windscreen didn't have one and also didn't fit my rear view mirror). Thirdly I had to wait another 6 days for another appointment (again, too long) and I had to hire a car at my own expense to cover this time period since my insurer wouldn't give me a courtesy car. Lastly after the correct windscreen was fitted, I later discovered that the engineer hadn't reconnected the pipe to the washer jets!
The service agents and engineer were nice to deal with and communication was clear, but sadly there were too many issues with the service.
March 8, 2025
Reply from National Windscreens - Bolton
We understand your frustration with the recent experience you had with our service. It's clear that the delays in scheduling appointments and the incorrect windscreen initially provided caused significant inconvenience. We sincerely apologize for the issues you encountered, especially the need to hire a car at your own expense due to the extended wait for the correct part. We also regret the oversight with the washer jets, which should have been addressed during the installation.
We strive to provide a seamless and efficient service, and it's disappointing to hear that we fell short of your expectations. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future.
East to make appointment
East to make appointment . Kept updated re arrival time and efficient job when came . Really pleased with the service
March 25, 2025
Reply from National Windscreens - Bolton
Thank you for your positive review. We are delighted to hear that you were pleased with the ease of scheduling your appointment, the updates you received regarding the arrival time, and the efficiency of the work performed. We strive to provide a smooth and positive experience for all our customers, and we appreciate you taking the time to share your feedback.
National Windscreens provided a…
National Windscreens provided a professional service with helpful advice and clear communication. Booking was easy with quick availability. The technician was efficient, polite, and left everything tidy. While my car collection was delayed a bit due to a busy workshop, the quality of work was excellent. Convenient location with parking nearby.
March 14, 2025
Unprompted review
Reply from National Windscreens - Bolton
Thank you for your positive feedback. We're glad to hear that you found our service professional and helpful. We strive to provide clear communication and efficient service to all our customers. We appreciate your understanding regarding the slight delay in your car collection due to a busy workshop. We are committed to providing high-quality workmanship and will continue to work hard to improve our service.
Reply from National Windscreens - Bolton
Thank you for your kind words! We're delighted to hear you had a positive experience with our staff. We strive to provide friendly and informative service, and we appreciate your feedback.
I can see clearly now the crack has gone
Booked car in online and recieved updates when needed. arrived in good time on the day and found friendly professional and courteous service which I couldn't fault. Thanks very much.
March 20, 2025
Reply from National Windscreens - Bolton
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the online booking process, timely updates, and friendly, professional service. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Booking was very efficient
Booking was very efficient
Tracking the fitter was very poor and I was unable to estimate when fitter might arrive
March 19, 2025
Reply from National Windscreens - Bolton
We appreciate your feedback regarding the booking process. We understand the frustration of not being able to track the fitter's arrival. We are always striving to improve our communication and will take your feedback into consideration.
Good Information and Staff
Clear correspondence for guidance about appointment. Very friendly staff on arrival.
March 19, 2025
Reply from National Windscreens - Bolton
Thank you for your kind words and five-star rating! We're delighted to hear that you found our communication clear and our staff friendly. We strive to provide a positive experience for all our clients, and your feedback confirms we're on the right track. We appreciate your business.
Had a windscreen fitted by national…
Had a windscreen fitted by national windscreens and noticed a creaking sound so put up with it for a week or so but then asked nw to take a look and left the car with them . Collected the car was told it could have been a loose engine clip???. Creaking still happening so complained and a technician turned up took a look said it was the dash cam cables?. Sent an email to the ceo no reply so took the car to another nationwide company who said the windscreen needed reseating as that is all it can be. Have sent an email to thè hhead office will wait and see.
February 4, 2025
Unprompted review
Reply from National Windscreens - Bolton
We understand your frustration with the creaking sound and the lack of resolution from our technicians. It's disappointing to hear that the issue persists despite multiple visits and that your email to the CEO went unanswered. We strive to provide excellent service and are committed to addressing your concerns. We will investigate this matter further and ensure that your issue is resolved promptly.
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Hard working
The guys that did my windscreen replacement were friendly very efficient courteous and polite
Got on with the job straight away
March 7, 2025
Reply from National Windscreens - Bolton
We are delighted to hear that you had a positive experience with our team. We appreciate your kind words about their friendliness, efficiency, and professionalism. We strive to provide excellent customer service and are glad to hear that our team met your expectations.
Excellent technician and very good…
Excellent technician and very good communication throughout the process.
March 5, 2025
Reply from National Windscreens - Bolton
We appreciate your kind words and are delighted to hear that you had a positive experience with our technician and communication. We strive to provide excellent service and we're glad that we met your expectations.
Reply from National Windscreens - Bolton
We understand your frustration with the delivery time. We strive to provide timely deliveries and are disappointed to hear that your order took longer than expected.
Thought I was getting my windscreen…
Thought I was getting my windscreen replaced but it just looks worse than it did I have a black mark on my windscreen
January 24, 2025
Reply from National Windscreens - Bolton
We understand your frustration with the outcome of your windscreen repair. We strive to provide excellent service and are disappointed to hear that you are not satisfied with the results. We value your feedback and will use it to improve our services.
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