Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... See more
Company replied
Location
Switch location97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... See more
Company replied
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... See more
Company replied
5 star rating is for the installer. Great customer service from the installer, not from the initial one, he could've done the job on that day if he waited less than 5 mins, because of a tiny bit of dr... See more
Company replied
Company details
About National Windscreens - Bolton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, United Kingdom
- 01204-235-168
4.5
Excellent
373 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Windscreen…
Quick and efficient when I needed my windscreen replacing. Very friendly
November 26, 2024
Reply from National Windscreens - Bolton
Thank you for your kind words! We're happy to hear you found our service quick, efficient, and friendly. We appreciate your business.
2 x failed appointments with with poor…
2 x failed appointments with with poor excuses.
November 20, 2024
Reply from National Windscreens - Bolton
We understand your frustration with the missed appointments. We value your time and apologize for the inconvenience caused. We're committed to improving our scheduling process and communication to ensure a smoother experience for all our customers.
Windscreen
Easy place to find. The 2 men working there were friendly. The job was done within 1.5 hours. So great, fast, service.
November 23, 2024
Reply from National Windscreens - Bolton
Thank you for your kind words! We're thrilled to hear you found our location easily and appreciated the friendly service. We strive to provide fast and efficient service, so we're glad you were pleased with the quick turnaround time.
fast and it was a great job
November 20, 2024
Reply from National Windscreens - Bolton
We appreciate your kind words and are glad you were satisfied with the service.
Trouble getting the required glass
Didn't like that we had to wait till the 5th day to get the glass for the repair
November 7, 2024
Reply from National Windscreens - Bolton
We understand your frustration with the wait time for the glass repair. We strive to provide timely service and will look into ways to improve our process.
Reply from National Windscreens - Bolton
Thank you for taking the time to share your positive experience. We appreciate your kind words about our service.
Reply from National Windscreens - Bolton
Thank you for your kind words. We are delighted to hear that you were pleased with the service and communication. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good service and quick
November 12, 2024
Reply from National Windscreens - Bolton
Thank you for taking the time to share your feedback. We appreciate your kind words about our service.
Bolton Depot
Member of staff at Bolton depot, Mr Hill, was extremely helpful regarding an issue with my windscreen. Very knowledgeable and polite in advising what my options were. Thank you.
November 15, 2024
Unprompted review
Reply from National Windscreens - Bolton
Thank you for your kind words. We're delighted to hear that you were happy with the assistance you received from our staff member. We appreciate your feedback and are glad that you found them knowledgeable and polite. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Good job
Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to a very high standard.
Process was easy from initial contact through to technician visit. Excellent.
November 4, 2024
Reply from National Windscreens - Bolton
Thank you for taking the time to share your positive experience. We are delighted to hear that you were impressed with the service provided by our technician. We strive to provide excellent customer service and appreciate your kind words about our team's professionalism and expertise.
Helpful
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request.
Repair was carried out promptly and completed in a short time. He provided a receipt and was able to take my excess payment by card
October 21, 2024
Reply from National Windscreens - Bolton
We appreciate your feedback and are glad to hear that the fitter was helpful and accommodating. We strive to provide excellent customer service and it's encouraging to know that our fitter went above and beyond to ensure your appointment went smoothly. We're also pleased to hear that the repair was completed promptly and efficiently.
Excellent!
Excellent service, polite and helpful staff, quick and professional job done in under 2 hours, would use them again in a heartbeat for any future problems
October 16, 2024
Reply from National Windscreens - Bolton
Thank you for taking the time to share your positive experience. We're delighted to hear that you were happy with the service you received. We appreciate your kind words about our staff and the quality of the work.
Reply from National Windscreens - Bolton
We appreciate your kind words and are glad to hear that you were satisfied with our service. We strive to provide efficient and timely work for all of our customers.
Excellent engineers made me feel…
Excellent engineers made me feel welcome when I arrived and informed me of the time to return to collect the car. It was ready when I returned, all sorted. Thank you
October 9, 2024
Reply from National Windscreens - Bolton
We appreciate your kind words! We're thrilled to hear that you had a positive experience with our engineers. We strive to provide exceptional service and are glad you found our team welcoming and helpful.
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Straightforward windscreen replacement.
Referred straight through from car insurance company. Information as in my policy. Close to home. Car park next to the workshop. Windscreen fitted as agreed but workshop was busy so I didn’t get a call to collect my car until 2 hours later than promised. Good advice provided on collection of car.
October 1, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I give you 10 out of 10 for a job well…
I give you 10 out of 10 for a job well done with no hassle will use you again ( hopefully I won’t have to ) but yes very happy with my new rear window thanks
October 4, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.