Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... See more
Company replied
Location
Switch location97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
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See what reviewers are saying
Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... See more
Company replied
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... See more
Company replied
5 star rating is for the installer. Great customer service from the installer, not from the initial one, he could've done the job on that day if he waited less than 5 mins, because of a tiny bit of dr... See more
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Company details
About National Windscreens - Bolton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, United Kingdom
- 01204-235-168
4.5
Excellent
373 reviews
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Good experience
Good experience. Mr. David Daly explained the process clearly. Thanks a lot to him
September 18, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy and convenient
Easy to make and cancel and remake my appointment last minute! Appointments available within the next few days, my 1st was the day after! The technician was lovely, he was fast, tidy and explained everything. Easy to pay and no other hassle after! All on my own driveway!
September 25, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great prompt service with very friendly…
Great prompt service with very friendly staff would recommend
September 16, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Wasted my time
Time and location booked in , waited over 4hrs for technician , didn't turn up didn't let anyone know he wasn't coming, still got charged for the privilege !!
August 23, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Dropped it off and went for a bite to…
Dropped it off and went for a bite to eat. And then got a call to say it was done. Which was quick and done very professionally. Very happy with the work.
June 10, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
fitter was fast and frendly
fitter was fast and frendly. just a shame my first appointment was cancelled
August 19, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Faulty Goods Installed / Fraud
These so-called experts installed a faulty and scratched windscreen. They still insisted on payment and said they would return a week later to fit a new windscreen. They did not show up and their call centre had no record of the appointment. Avoid these clowns!
August 14, 2024
Unprompted review
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
I can see you are currently in discussion with our Customer Relations Team who are working towards finding a resolution and rectifying this issue for you.
Thank you
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Absolutely shocking!
Absolutely shocking!! First phone call was fine.but unfortunately managed to get us booked in 3 days after the cracked window..
The day the fitter was supposed to be fitting the windscreen. I received a phone call saying he might not make it. Phone call at midday!!!! He didn't turn up and there was no further phone call stating when he'd come.
Day after was Tuesday, I spent most the morning trying to get to various branches. People don't seem to want to help and the phone!! After speaking to a rude lady at the regional call centre(she wouldn't speak to me as I was my wife's current husband who had booked the job in??!!).. got nowhere quick.
Around 9am I received a phone call from a manager apologising for the day before. Asked him ok when are you fitting the windscreen? Current day was Tuesday, his answer was Friday. Heart attack time.. he didn't care and didn't think it was an issue.
Managed to persuade him to book in at a local branch and took myself.
Local branch had one guy doing the lot. Reception was locked up. No wonder you can't get through on the phone. I could go on all day.
Bury and Bolton branches terrible
Bury technician was spot on and over worked . Hats off to him.
August 1, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Really helpful staff
Really helpful staff, great communication and made me feel reassured throughout the process. Would highly recommend!
July 26, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Not the best
Made arrangements for the car to be left at home for the mobile service as I could not take the time off work. I received a call at 2:55 (appointment time 1-5) telling me they were meant to call me in the morning (on 4 occasions this was mentioned) that their service vehicles had broken down and if I wanted the job doing on that day to bring the car to the workshop immediately. Which obviously couldn’t happen. Re-arranged for the following Thursday at 11. Dropped car off to be told the person servicing my car was on another job and would be at least 30mins
July 25, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The technician kept us well informed of…
The technician kept us well informed of his arrival time. He fully explained the process of the repair and possibility of its failure. After he explained the repair was good but we may still notice it slightly. I cannot see the repair unless I look very closely so all is good so far.
July 23, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
He broke the window wipers on the van…
He broke the window wipers on the van so cost me an hour in time to go a buy new and the expense to replace! Nathan told us to ring up and try to get compensation! Nathan should be ringing up to get us compensation not us!
July 19, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Wrong windscreen ordered at first…
Wrong windscreen ordered at first appointment . No apology.
2nd appointment , broke rear view mirror. No apology.
July 16, 2024
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Wrong windscreen
Wrong windscreen, unprofessional, quick to take your money but can't do their job, waiting on the correct windscreen to be fitted, driving with warnings on dashboard
July 8, 2024
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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