Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... See more
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Location
Switch location97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
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Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... See more
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The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... See more
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5 star rating is for the installer. Great customer service from the installer, not from the initial one, he could've done the job on that day if he waited less than 5 mins, because of a tiny bit of dr... See more
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Company details
About National Windscreens - Bolton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, United Kingdom
- 01204-235-168
4.5
Excellent
373 reviews
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Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
Great service, fitted well, no problems on day of fitting, any questions answered by staff and approachable.
Only issue would be my original appointment got cancelled and rebooked several days later, created an inconvenient delay, which effected my work schedule and access to a car. Due to the delay that happened and the rebooking of the original appointment planned. Otherwise 5 stars would have been given.
July 2, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
friendly staff polite and great work
June 17, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Technician damaged both top trims and…
Technician damaged both top trims and left without notifying me. A week later part of the trim was hanging off.
Waiting for the area manager to contact me.
I have let customer services know and waiting for a response!!!
June 11, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention.
Kind regards
National Windscreens
Very easy to deal with
Very easy to deal with, guy came to me and dealt with windscreen very professionally, 5*
June 17, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Terrible service
Terrible service. Canceled an hour before the appointment then rescheduled it for eleven days later. Left me without a car.
I rang head office and they were gong to get the local branch manager to ring me, he never did.
Local branch would not answer the phone so there was nothing I could do.
They have your business automatically through the insurance company so don’t need to do customer service as you can’t go elsewhere.
June 9, 2024
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Damaged to trim
Nice guys. Screen fitted but the plastic trim pillars in my £21,000 van were forced back on in incorrectly and are damaged. They are no longer safely attached as the fastening clips are now damaged. Tried yo call the shop to discuss but number not accepting calls.
I’m not very happy about it and would really like it fixed/ replaced.
June 10, 2024
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
No communication whatsoever over a 2…
No communication whatsoever over a 2 week period. I had to constantly ring and ask what they were doing and when.
June 7, 2024
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Excellent service
May 24, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Disappointed and lost a full day at work
Booked a morning slot between 8am and 1 pm and had taken the morning off work as they were due to arrive at my home address. No show all morning then received a call at 1.10pm saying they believe I had an appointment this afternoon. I explained I had booked a morning appointment but no apology. Then informed they could not come to my address as it had started to rain. Outcome was I had to cancel meetings in the afternoon and take my car to them losing a full days pay. The work itself was completed well when it was eventually done.
May 16, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The fitters couldn't come put to me…
The fitters couldn't come put to me because of the weather so I took the car to their garage, great service, very friendly
May 15, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great staff, poor appointment booking system
The staff were great and my windscreen was replaced in an hour when I eventually got it done. However, the mishap on their system that meant my initial appointment didn't go ahead at home and the need to travel out to the premise due to rain was a hassle and lead to an extra week and a half with a chipped windscreen.
May 15, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and friendly service
Fast and friendly service, the guy thoroughly explained to me what I could and couldn’t do after it had been done. And explained what I could do if any problems.
May 1, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent job finished in quick time…
Excellent job finished in quick time ahead of schedule.
April 30, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Damaged paintwork during fitting
Had appointment but no windscreen was sent for fitting. Another appointment the next day but had to go to fitting centre. Scratched the paintwork on my car whilst fitting windscreen so now have to try and get paintwork sorted. Thankfully we videoed all around the car before the windscreen was fitted.
April 20, 2024
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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