Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... See more
Company replied
Location
Switch location97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
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See what reviewers are saying
Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... See more
Company replied
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... See more
Company replied
5 star rating is for the installer. Great customer service from the installer, not from the initial one, he could've done the job on that day if he waited less than 5 mins, because of a tiny bit of dr... See more
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Company details
About National Windscreens - Bolton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, United Kingdom
- 01204-235-168
4.5
Excellent
373 reviews
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After having my windscreen replaced at…
After having my windscreen replaced at the centre Bolton my inside interior was covered in mud and dirt around my frame.
My mirror cover was forced off resulting in being damaged and my windscreen has a weird magnifying effect to it that is detracting when driving.
The glass has also got marks on it and I have complained about this but nothing has been done to fix the issues.
Very unhappy customer.
February 17, 2024
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Chaotic
Booked an appointment for the Thursday, received confirmation that the appointment was confirmed. When I went on tracking it gave me details of someone else’s booking, address and registration. Called twice, was assured they would be there. No technician appeared. Rebooked for Monday, was promised vouchers for the inconvenience of the no show. No vouchers appeared. Technicians did arrive on Monday, to be clear they were great. Really professional and approachable. When they came to the payment they had no knowledge it was to be done through insurance even though all documents had been sent and I had confirmation they had received them. The office didn’t know and had to search to confirm it was an insurance job.
February 8, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The staff were helpful and friendly and…
The staff were helpful and friendly and the job carried out was done well with just a minor adjustment needed to the windscreen wipers on a follow up visit.
February 13, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service
Good service, good communication about the work from the depot and good quality job done, no complaints.
The location needs some investment, a coat of paint and some well earned TLC, it felt as though I was walking in to a back street garage
February 9, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Exceptional
A commendable service, a good job, staff was professional and forthright. My grouse initially was cancelling appointment without proper communication.
February 2, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic Service
January 27, 2024
Reply from National Windscreens - Bolton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service
I was given a really quick appointment as both my front and back windows had been smashed. They were professional throughout.
January 27, 2024
Reply from National Windscreens - Bolton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
After appointment mix ups and bad…
After appointment mix ups and bad weather job done to all satisfaction
January 24, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I needed a glass replacement
I needed a glass replacement. I contacted national windscreens and arranged a appointment, i was then text to confirm date.
No contact from the the morning of due date so I contacted them, they apologised as the fitter should of been in contact.
Dinner time came no contact. I rang them again and again the apologised and advised it would be that afternoon and the fitter would be in contact.
15.40 came and low and behold national window screens contacted me to advise the glass could not be fitted today due to being broke.
Lost a day's wage due to bad communication.
If you value your time don't go with this company, got a apology but you could tell they was not bothered.
Go with autoglass.
Also I did complain to customer relations department and the answer was sorry. Absolutely incredible £300 lost in wages for the first day and then £300 lost I had take the second day off.
Don't risk it with this company go else where.
January 22, 2024
Unprompted review
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very good service and friendly staff
January 21, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent friendly service
Excellent friendly service. Willl happily use national-windscreens again
January 12, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great booking in system and customer…
Great booking in system and customer service. Easy to change dates too.
January 16, 2024
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick efficient service.
December 30, 2023
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
rear windscreen
the service at the workshop was great but the call centre service was rubbish passed me around and didn't call back when they should have
December 19, 2023
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Great efficient service.
December 29, 2023
Reply from National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Avoid broke the central locking
Passenger side glass replaced after break in.
Damaged door card, left bolts out, and broke the central locking absolute cowboy outfit avoid at all costs
October 31, 2023
Unprompted review
Reply from National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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