Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... See more
Company replied
Location
Switch locationUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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See what reviewers are saying
Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... See more
Company replied
Technicians contacted us to give ETA, and worked solidly in the heat to complete the job. Made me aware of any issues, including DAB aerial attached to the windscreen that potentially might get damage... See more
Company replied
The staff, from the manager to the fitter, were excellent. They explained the process, how long it would take and why. We got back early to pick it up and it was fascinating how the road assistance el... See more
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Company details
About National Windscreens - Bournemouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, United Kingdom
- 01202-805-913
4.6
Excellent
490 reviews
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Reply from National Windscreens - Bournemouth
We appreciate your kind words. We strive to provide excellent service and are glad you enjoyed your experience.
Very professional and pain-free
The engineers kept me informed of their estimated time for arrival. On arrival they were friendly, polite, well presented and very professional. They got straight into the job. They completed the work quickly and left the car in the condition they found it it
(minus the cracked windscreen but with a sparkling new one). Thank you.
Job well done.
March 26, 2025
Reply from National Windscreens - Bournemouth
We are so pleased to hear that you were happy with the service you received. We strive to ensure that our customers have a positive experience and it is wonderful to hear that our engineers met your expectations. We are delighted that you were impressed with their professionalism and the quality of their work. Thank you for taking the time to share your positive feedback.
Excellent customer service and workmanship
Fantastic service from Tom - excellent attention to detail and workmanship. Really friendly team from reception and service at Parkstone - very professional, clear communication and obviously take pride in work undertaken.
March 17, 2025
Unprompted review
Reply from National Windscreens - Bournemouth
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the attention to detail and workmanship provided by Tom. We appreciate your feedback on the professionalism and communication of our team at Parkstone. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Customer experience
They were ready for me when I arrived and gave me an accurate estimate of when they would be finished..
Very well organised experience from start to finish
March 12, 2025
Reply from National Windscreens - Bournemouth
We are thrilled to hear that you had a positive experience with us. We strive to provide our customers with a smooth and efficient service, and we are glad that you found our team to be organized and helpful. We appreciate your kind words and will continue to work hard to ensure that every customer has a positive experience.
Reply from National Windscreens - Bournemouth
Thank you for your kind words! We're glad to hear that you found our service helpful and appreciated the communication throughout the appointment process. We strive to provide excellent customer service and are happy to know we met your expectations.
Windscreen fitted in a timely manner…
Windscreen fitted in a timely manner and kept informed throat the process
February 27, 2025
Reply from National Windscreens - Bournemouth
We appreciate your kind words and are glad to hear that you were kept informed throughout the process. We strive to provide our customers with a positive experience and are happy to hear that we met your expectations.
all good as usual
February 23, 2025
Reply from National Windscreens - Bournemouth
We're glad to hear you had a positive experience.
Avoid at all cost. If your car insurance send you to them demand someone else
've had my side driver window fitted by them.
They fitted it ok but there was an issue with the mechanism that controls the window going up. Window was not staying up. Instead it was droping down leaving a gap.
They said its because car was broken into... That was not true.
Basically modul that controls the window needed to be reset. As the car engineer explaind to me the new window is not 1 to 1 copy of the old one and mechanism must recalibrate to work properly. This are car glass specialist and they dont know about it... Or dont know how to do it properly.
I've ended up having to pay someone else to reset the modul and Im pretty sure thats something that should be covered within the glass fitting service.
Definitely don't recommend to anyone and myself I won't use their service again.
February 13, 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the window issue and the inconvenience it caused. We strive to provide the best possible service and are disappointed to hear that your experience did not meet your expectations.
We appreciate you bringing this to our attention and will use your feedback to improve our services.
Reply from National Windscreens - Bournemouth
Thank you for your kind words and positive feedback. We're delighted to hear that you were pleased with our service. We appreciate you taking the time to share your experience.
Check they have your windscreen in stock
Very poor service as they didn't check the stock. They then rearranged my appointment with very little notice. It was really inconvenient and delayed the replacement by a week.
February 21, 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the inconvenience caused by the stock issue and the short notice for your appointment reschedule. We strive to provide excellent service and will take your feedback into consideration as we work to improve our processes.
Prompt service once booking time and…
Prompt service once booking time and date arranged, windscreen examined and was able to be repaired within half an hour instead of replaced which could have taken between two and four hours depending upon recalibration of sensors etc.
February 19, 2025
Reply from National Windscreens - Bournemouth
We're thrilled to hear about your positive experience. We appreciate your feedback and are glad you were able to get your windscreen repaired quickly and efficiently. We strive to provide prompt and convenient service for our customers.
I waited a week for the wrong part.
I waited a week for a new rear windscreen, when it was being fitted the windscreen was the wrong one. The fitter was brilliant and sorted out the issue quickly and fitted the correct one a few days later. Not a great experience waiting and then disappointed to have the wrong one, but the fitter was always polite, professional and efficient.
February 14, 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with the initial delay and the incorrect windscreen. We appreciate your patience and understanding. We are glad that the fitter was able to resolve the issue promptly and professionally. We strive to provide excellent service and will use your feedback to improve our processes.
Great service
Great service, quick and efficient, and very friendly staff. Strongly recommended 😊
February 13, 2025
Reply from National Windscreens - Bournemouth
Thank you for your kind words and positive review. We are delighted to hear that you found our service great, quick and efficient, and that you were impressed by our friendly staff. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
easy replacement service
convenient location for me, great service, done in time frame given and all looks great
February 12, 2025
Reply from National Windscreens - Bournemouth
Thank you for your kind words and positive feedback. We are pleased to hear that you found our location convenient and that you were happy with the service you received. We strive to provide excellent customer experiences, and your feedback confirms we are meeting that goal. We appreciate you taking the time to share your positive experience.
My experience was excellent
My experience was excellent. Booked on really swiftly and the job took less than expected. Brilliant team.
January 25, 2025
Reply from National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Top quality …
Didn’t read text that my appointment was at 11 o’clock so turned up at 8.30 as per the generic email sent. Receptionist and fitter said they had a cancellation and were able to do it straight away. On my way home by 10.00. My fourth visit here. Staff always friendly and helpful and would not go toAG like my insurance company puts forward.Excellent job done and great service
January 29, 2025
Reply from National Windscreens - Bournemouth
We appreciate you taking the time to share your experience. We understand that it can be frustrating when appointments are missed. We're glad that our team was able to accommodate you and complete the work efficiently. We strive to provide excellent service and are pleased to hear that you've had positive experiences with our staff on your previous visits. Thank you for your continued loyalty.
Only reason I gave five stars was the…
Only reason I gave five stars was the actual windscreen fitter. He was excellent. I was not impressed with actual ordering of my windscreen and associated parts that go along with it
January 24, 2025
Reply from National Windscreens - Bournemouth
We appreciate you taking the time to share your experience. We're glad to hear that you had a positive experience with the windscreen fitter. We'll take your feedback regarding the ordering process into consideration as we strive to improve our services.
Great staff
Great staff, friendly and helpful
Efficient service and easy to deal with
January 20, 2025
Reply from National Windscreens - Bournemouth
Thank you for your kind words! We are so glad to hear that you had a positive experience. We strive to provide friendly and efficient service, and your feedback reinforces our commitment to that goal.
Seamless service
Greta communication, quick, easy, courteous, efficient. What more can I say?
January 24, 2025
Reply from National Windscreens - Bournemouth
Thank you for your kind words! We're thrilled to hear that you had a positive experience. We strive to provide excellent customer service and we're glad that our efforts were appreciated.
Poor experience
Poor experience. Told different times to attend by text and complained to customer service .Receptionist very rude and not understanding of customer needs. Repair was shoddy with glass shards left in drivers footwell
January 23, 2025
Reply from National Windscreens - Bournemouth
We understand your frustration with your recent experience. We take customer feedback seriously and will use it to improve our services. We apologise for the inconvenience you faced and will address the issues you raised with our team.
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