From initial contact to the technicians fitting the screen it was an absolutely stress less experience The two technicians were polite,efficient and took every precaution to protect the interior o... See more
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Having the windscreen fitted at home was a sress free exprience.The fitter was jovial and social person and explained to me what he had to do to change the windscreen.
Company replied
Your technician Craig was from the moment he called me to confirm his eta to leaving after the job was complete (including filling a second smaller crack that I had not noticed), nothing but outstandi... See more
Company replied
When I saw the broken part of the windscreen I was thinking- OMG it will need replacing probably… How surprised I was after just a few minutes 😁 what a professional job, what a quality !! He even w... See more
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Company details
About National Windscreens - Bridgend
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Davids Close, CF31 3SA, Bridgend, Mid Glamorgan, United Kingdom
- 01656-260-015
4.8
Excellent
512 reviews
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Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good service, kept informed
Good service, kept informed. App doesn't work very well for tracking but I made a phone call and they updated me.
Guy called to say he was on his way. polite, efficient. Job done at my home.
Professional
July 19, 2025
Reply from National Windscreens - Bridgend
We appreciate you sharing your positive experience! We're glad the service and communication met your expectations. Thank you for the feedback regarding the app; we'll look into improving the tracking feature.
Did a real good job
Did a real good job , straight in when I arrived, done in an hour and half.
July 8, 2025
Reply from National Windscreens - Bridgend
We're happy to hear that you had a positive experience with our prompt and efficient service! Thank you for taking the time to share your feedback with us.
Reply from National Windscreens - Bridgend
We appreciate you taking the time to leave us this positive feedback! We are so glad you received prompt and good service.
Fast and efficient service
Easy location to find
Fast and efficient service
Respectful and helpful
Thank you
July 1, 2025
Reply from National Windscreens - Bridgend
We appreciate your positive feedback! We're happy to hear that you found our location easy to find and that our service was fast and efficient, as well as respectful and helpful.
Brilliant
They were brilliant. Great team, what a pleasant experience. Well done They've now moved to Swansea. I think I was the last Bridgend customer.
June 19, 2025
Unprompted review
Reply from National Windscreens - Bridgend
We're glad you enjoyed your experience with our team! We appreciate your kind words and are so happy to hear about your pleasant experience. Thank you for your positive feedback and for being our customer.
A great service the fitter was waiting…
A great service the fitter was waiting for us explained everything that was going to happen and was very helpful and happy.
June 19, 2025
Reply from National Windscreens - Bridgend
We appreciate you sharing your experience! We're happy to hear that the fitter was helpful and explained everything clearly. Thank you for your positive feedback.
Quality workmanship
Top quality staff who were obviously happy in their work and executed a top quality job quickly and efficiently.
Totally happy with my experience.
June 17, 2025
Reply from National Windscreens - Bridgend
We appreciate your positive feedback! We are happy to hear that you found our staff to be of top quality and that they completed the job quickly and efficiently. We're glad you were totally happy with your experience.
Done exactly what it says on the tin
Fitter was very pleasant, professional and friendly. Kept me informed and did his job.
June 18, 2025
Reply from National Windscreens - Bridgend
We appreciate your positive feedback! We're happy to hear that our fitter was pleasant, professional, and friendly and kept you informed while doing their job.
Very courteous and efficient staff
June 9, 2025
Reply from National Windscreens - Bridgend
We appreciate your feedback and are so glad to hear that you found our staff courteous and efficient!
Your technician Craig was from the…
Your technician Craig was from the moment he called me to confirm his eta to leaving after the job was complete (including filling a second smaller crack that I had not noticed), nothing but outstanding. Clean, precise and quick. I would highly recommend Craig an National to all family and friends.
June 12, 2025
Reply from National Windscreens - Bridgend
We're happy to hear that you had such a positive experience! It's great to know that the service provided was outstanding, clean, precise, and quick. We appreciate you recommending our services to your family and friends.
Screen replaced new windscreen and wiper blades no mess and new wiper blades …
Screen replaced with no mess and new wiper blades
Courteous fitters
Even helped my wife carry shopping to the front door 👍🏼
June 6, 2025
Reply from National Windscreens - Bridgend
We're happy to hear that the screen replacement and new wiper blades met your expectations. We appreciate your recognition of our fitters' courtesy and extra assistance. Thank you for your positive feedback!
Every.thing.was.done.verywell
May 31, 2025
Reply from National Windscreens - Bridgend
We're glad you enjoyed your experience; thank you for your positive feedback. We appreciate you taking the time to share.
When I saw the broken part of the…
When I saw the broken part of the windscreen I was thinking- OMG it will need replacing probably… How surprised I was after just a few minutes 😁 what a professional job, what a quality !! He even washed my front windscreen in the windy cold weather..
Thank you Craig, an absolute top notch work
I am so happy with everything you’ve done
June 6, 2025
Unprompted review
Reply from National Windscreens - Bridgend
We're happy to hear that you were so impressed with the quality and speed of the windscreen repair. We appreciate your positive feedback regarding the thorough service you received. Thank you!
Great service and a professional job!
Great service by two friendly, knowlegeable and professional technicians. Very impressed.
May 29, 2025
Reply from National Windscreens - Bridgend
We're happy to hear that you were impressed with the friendly, knowledgeable, and professional service provided by our technicians. We appreciate your feedback!
The person rang in the morning with a…
The person rang in the morning with a time and he was spot on, I will say considering the weather it was awful,
he done a very good job very efficient and polite, I am very pleased thank you
May 27, 2025
Reply from National Windscreens - Bridgend
We're happy to hear that the person was on time and efficient, despite the awful weather. We're very pleased you were satisfied with the work. Thank you!
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff. Quick and great service.
May 23, 2025
Reply from National Windscreens - Bridgend
We appreciate your positive feedback! We're happy to hear you found our staff friendly, helpful, and knowledgeable and that you received quick, great service.
Reply from National Windscreens - Bridgend
We appreciate your feedback! We're so glad to hear that you found our company clean and efficient and that we did a wonderful job.
Reply from National Windscreens - Bridgend
We appreciate your feedback and are glad you had a positive experience!
I was kept up to date with repair…
I was kept up to date with repair plan,company arrived as arranged.Staff were very polite and repair carried out professionally.Thank you
May 16, 2025
Reply from National Windscreens - Bridgend
We're happy to hear that you were kept informed and that our staff were punctual and professional. Thank you for your positive feedback!
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