From initial contact to the technicians fitting the screen it was an absolutely stress less experience The two technicians were polite,efficient and took every precaution to protect the interior o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having the windscreen fitted at home was a sress free exprience.The fitter was jovial and social person and explained to me what he had to do to change the windscreen.
Company replied
Your technician Craig was from the moment he called me to confirm his eta to leaving after the job was complete (including filling a second smaller crack that I had not noticed), nothing but outstandi... See more
Company replied
When I saw the broken part of the windscreen I was thinking- OMG it will need replacing probably… How surprised I was after just a few minutes 😁 what a professional job, what a quality !! He even w... See more
Company replied
Company details
About National Windscreens - Bridgend
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Davids Close, CF31 3SA, Bridgend, Mid Glamorgan, United Kingdom
- 01656-260-015
4.8
Excellent
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly technician amd arrived on time…
Friendly technician amd arrived on time with good communication before arriving.
October 9, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The guy who done it was amazing done it…
The guy who done it was amazing done it on time and very helpful and kind
October 6, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A quality job
The windscreen was replaced by a friendly experienced fitters and all the electrical features we're tested.
On the negative side, hence 4 not 5 stars, I didn't get my appointment time until the morning of the job despite ringing twice the day before. Your help desk although friendly weren't able to help with a time.
October 6, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Very cheerful and friendly staff and the replacement windscreen was completed quickly. They even changed the positioning of my dashcam wire to a much neater configuration than what I had previously done!
October 3, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service, can't fault them at all, the guy at Bridgend was super friendly and helpful.
October 4, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great communication and service
Great communication and service. Very nice people to deal with face to face
October 2, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Very fast, very efficient, all round pleasant experience, very friendly member of staff, would recommend 👍
September 26, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
helpful
The employee was friendly and helpful. Explained what he had to do and how it all worked.
September 18, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Changed venue for work no problems/…
Changed venue for work no problems/ prompt/ efficient service
September 17, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast, friendly and flexible
Fast, flexible and friendly. And thorough - I appreciate the attention to detail and being extra careful with the job. Thanks guys.
September 20, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The whole thing was flawless,the staff…
The whole thing was flawless,the staff were super helpful and friendly 5*
September 2, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service shown by staff
Great customer service shown by staff, professional job.
September 3, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Service was great.
September 6, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very efficient and neat
September 2, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was kept informed at all stages …
I was kept informed at all stages from making the appointment to when the engineer arrived at our property. I requested an afternoon appointment and they willingly obliged. Very pleasant engineer. Couldn’t ask for more.
August 31, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.