From initial contact to the technicians fitting the screen it was an absolutely stress less experience The two technicians were polite,efficient and took every precaution to protect the interior o... See more
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See what reviewers are saying
Having the windscreen fitted at home was a sress free exprience.The fitter was jovial and social person and explained to me what he had to do to change the windscreen.
Company replied
Your technician Craig was from the moment he called me to confirm his eta to leaving after the job was complete (including filling a second smaller crack that I had not noticed), nothing but outstandi... See more
Company replied
When I saw the broken part of the windscreen I was thinking- OMG it will need replacing probably… How surprised I was after just a few minutes 😁 what a professional job, what a quality !! He even w... See more
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Company details
About National Windscreens - Bridgend
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Davids Close, CF31 3SA, Bridgend, Mid Glamorgan, United Kingdom
- 01656-260-015
4.8
Excellent
512 reviews
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Excellent service
August 19, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Stress free experience
Quick and easy to arrange through insurance company. Total windscreen replacement within 48 hours. Very friendly and helpful member of staff (Barry), job completed within 90 minutes.
August 23, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly staff and efficient…
Very friendly staff and efficient repair done to a high standard. Would recommend and use again.
August 17, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Staff were very informative and…
Staff were very informative and helpful, the task was completed quickly and efficiently. They were very polite and accommodating. The whole process was explain clearly before they started. Excellent service.
August 10, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fitter arrived on time and did a fab…
Fitter arrived on time and did a fab job quickly and efficiently thank you.
August 15, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very easy and friendly staff
August 8, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Technician was excellent and did a…
Technician was excellent and did a great job. Whoever put together his rota for the day had no idea how long it would take him to travel between appointments and so I was waiting for several hours after the time I was expecting. Had I been working, this would not have been any use to me at all.
August 10, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Prompt service
The service was able to happen earlier than planned and quicker than expected which made life much easier.
August 9, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
fast and efficient .brilliant service…
fast and efficient .brilliant service and a fab window fitter
August 5, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent all round service
Excellent all round service. From booking - where you talk to humans not machines to the repair itself
August 8, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
2 guys was great very professional and…
2 guys was great very professional and very trustworthy they came to the holiday site I was on I was able to leave them with the car and keys and go of and carry on enjoying my day and the called me when it was all done deffinately use this company if needed in the future for family and friends
August 2, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The staff were fantastic
The staff were fantastic , very friendly and were like a double act with their humour , a very enjoyable experience
August 1, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick service & friendly
Quick service. Very friendly, helpful staff. Very helpful whilst leading up to the appointment. Much better service than Autoglass!
July 31, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Although we had to wait a few days for…
Although we had to wait a few days for an appointment, and despite a delay because of a faulty replacement windscreen, we were kept informed. The work was completed without any issues. Staff were friendly and proficient
July 17, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fast and very efficient service
July 19, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent communication before during…
Excellent communication before during and after , speedy work of good quality. Outstanding consideration; of consumer need
July 19, 2024
Reply from National Windscreens - Bridgend
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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