Had our windscreen replaced however because there is more technology in windscreens now you have to take it to a shop. Quite a distance to travel to the shops, could do with more in a reasonable drivi... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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See what reviewers are saying
So much better than Autoglass - the tech Rob was helpful & polite. And guess what - no damage unlike Autoglass. I would have given them 5 stars but the man in reception was very vacant, I had to speak... See more
Company replied
Was easy to book and were very helpful when I wasn’t sure whether the chip could be repaired. In the end it was. Called on the morning to give me a 2 hour window and the tracking is really good. Good... See more
Company replied
Because the windscreen had lane assist, the car had to go into the workshop for fitting so that it could be recalibrated afterwards. I was told the workshop was a half hour drive away and they would n... See more
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Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
672 reviews
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The blokes were very helpful and done a…
The blokes were very helpful and done a good and clean job
February 11, 2026
Reply from National Windscreens - Brighton
We are so happy to hear that the team was helpful and completed a good, clean job. We appreciate your positive feedback very much!
National Windscreens, Brighton
Booked & repaired same day. Took 30 minutes only, & good service.
February 10, 2026
Reply from National Windscreens - Brighton
We're happy to hear that you received same-day service and a quick repair. Thank you for your positive feedback; we appreciate your time.
An absolute shocking experience in…
An absolute shocking experience in Brighton, I was verbally abused challenged by 2 members of staff, worst of all sent back out on the road with a van in an unworthy road condition. As they refused to complete the replacement windscreen. Now their is two sides to every story, As a customers point of view being told to get out of the workshop whilst on the phone within the safety lines outlined on the floor can be done one of 2 ways the tech chose the aggressive way, not in a nice respectful considerate approach. Staff need better training of how to deal with customer service before letting loose on a fleet customer.
February 9, 2026
Unprompted review
Reply from National Windscreens - Brighton
We appreciate you bringing this to our attention. We're sorry to hear about the unacceptable experience you had with our staff and the condition of your van. We'll investigate this incident thoroughly and take steps to improve our customer service training. Thank you for your feedback.
Super quick, friendly service.
Super quick, efficient, polite friendly service. Replaced my windscreen in under two hours! Exceeded my expectations, my insurance gave me the link but I was not disappointed.
February 12, 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're happy to hear you experienced super quick, efficient, and friendly service and that your windscreen replacement exceeded your expectations.
Kept informed of progress of engineer
Kept informed of progress of engineer. Engineer very good and was on time as stated. Carried out a very good job. Was friendly and competent.
February 10, 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that you were kept informed and that the engineer was on time, friendly, competent, and carried out a very good job.
Excellent service
Excellent service. Stuck to timeframe
The car was left clean and tidy. Friendly staff
January 9, 2026
Reply from National Windscreens - Brighton
We're happy to hear that you received excellent service and that we adhered to the timeframe. We appreciate your positive feedback regarding our friendly staff and the cleanliness of your car.
Reply from National Windscreens - Brighton
We appreciate you letting us know about our quick, friendly service and the job being well done! We are so happy you were pleased with us.
Reply from National Windscreens - Brighton
We're so happy to learn that you received great, timely, courteous, and tidy service. Thank you for your positive feedback; we appreciate it!
Very professional and timely job.
February 5, 2026
Reply from National Windscreens - Brighton
We appreciate you sharing that the job was professional and timely! We are so happy you had a positive experience with us.
Quick and efficient got the windscreen…
Quick and efficient got the windscreen replaced in 2 hours, very happy
January 31, 2026
Reply from National Windscreens - Brighton
We're delighted the windscreen replacement was completed quickly and efficiently. Thank you for your positive feedback, we appreciate your time!
Technician assessed damage and advised…
Technician assessed damage and advised on cheaper option but was very flexible. Really appreciated
January 28, 2026
Reply from National Windscreens - Brighton
We're happy to hear that the technician provided flexible and cost-effective options for you. We appreciate you taking the time to share your positive experience!
Fab Experience
Such an easy and quick process to get a new windscreen. Got my car back within a few hours. Really great and helpful staff. Would highly recommend. The guy in the office in the hove branch (sorry I didn’t get your name!) was fab!
January 16, 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that getting your new windscreen was an easy and quick process, and that our staff were helpful. We're glad you would recommend us!
Made a difficult time easier
Made a difficult time easier, efficient service and very helpful
January 20, 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to hear that our efficient and helpful service made a difficult time easier for you.
The trouble l had with my windscreen…
The trouble l had with my windscreen which £1200 was terrible l would never use your firm again
Many thanks
Paul salter
January 20, 2026
Reply from National Windscreens - Brighton
We appreciate your feedback and regret that your windscreen experience was not satisfactory. We'll review your situation to see how we can improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Efficient service with friendly and…
Efficient service with friendly and helpful staff.
January 14, 2026
Reply from National Windscreens - Brighton
We appreciate you sharing! We are so happy you were pleased with our efficient service and our friendly and helpful staff.
done the windscreen efficently and…
done the windscreen efficently and explained everything clearly
January 15, 2026
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so glad to hear the windscreen replacement was efficient and everything was clearly explained to you.
Courteous, and well managed
While National Windscreens had issues with a scratched newly delivered screen, and a 3rd party screen which would not electrically configure, they eventually sorted out the new screen, and at all times were courteous and good to deal with.
December 24, 2025
Reply from National Windscreens - Brighton
We appreciate your feedback and are glad we could resolve the issues with the screen. We are happy to hear that you found our team courteous throughout the process. Thank you for your patience and for sharing your experience.
Great service all round
Great service all round. The online booking system was easy and the drop off/ pick up times were clear. I used the Hove centre and the staff were really polite and friendly. Communication was excellent and they kept us informed all the way through. Not a single problem.
January 9, 2026
Reply from National Windscreens - Brighton
We appreciate you sharing your feedback. We're happy to hear that you found the online booking system easy to use and the staff at the Hove centre polite and friendly. It's great to know our communication was excellent and you experienced no issues.
Polite efficient service
Polite, informative, efficient service. The work was carried out well and no glass was left around. Was great that the work was done earlier than expected because the weather was on the change.
January 8, 2026
Reply from National Windscreens - Brighton
We appreciate your feedback. We're happy to hear that you found our service polite, informative, and efficient. It's great to know that the work was carried out well and that you appreciated the early completion due to the weather.
The replacement was completed to a high standard.
The booking process seems straight forward but you still need to wait for the fitters call on the day to find out what potential time that will be with you.
In inclement weather, the work may need to be carried out at a NW location.
The work was carried out efficiently and to a high standard.
January 9, 2026
Reply from National Windscreens - Brighton
We appreciate your feedback. We acknowledge the booking process could be more precise regarding appointment times and external factors. We're happy the work was completed efficiently and to a high standard.
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