Staff were fantastic. Super helpful in getting my window fixed. Communication was great and made it super easy to work with them to get it booked in and sorted asap. Hopefully my window won't get smas... See more
Company replied
Location
Switch locationSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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I had my windscreen replaced by them. After a night shift I was shattered, so they just took the keys, completed the job, and dropped the key back through the letterbox. The replacement was done perf... See more
Company replied
Booked in super quick and completed the job a lot quicker than I expected :) great service!
Company replied
Initially, they were unable to replace the windscreen at my property due to rainy weather. However, the technician called and arranged for a colleague to call me from workshop. The colleague called an... See more
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Company details
About National Windscreens - Bristol
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, United Kingdom
- 0117-369-0267
4.7
Excellent
447 reviews
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Still there is a noticeable gap between…
Still there is a noticeable gap between the windscreen and the frame on left side. It was on the right side before but now it is on left side. When I pointed this gap at the garage then the technician offered a callback by manger, but unfortunately nobody called us till now.
May 15, 2026
Reply from National Windscreens - Bristol
We are concerned to learn about the persistent gap and the lack of follow-up. We are actively investigating why you weren't contacted.
Booked in super quick and completed the…
Booked in super quick and completed the job a lot quicker than I expected :) great service!
May 25, 2026
Reply from National Windscreens - Bristol
We're delighted we could schedule your service quickly and complete the job efficiently. Thank you for your kind words!
The guy who replaced my screen was…
The guy who replaced my screen was friendly efficient and very polite.
May 21, 2026
Reply from National Windscreens - Bristol
We're so pleased our team member was friendly, efficient, and polite. We appreciate your feedback!
Reply from National Windscreens - Bristol
We appreciate your feedback on our service and communication. We are glad you were pleased with us.
Excellent from start to finish
May 23, 2026
Reply from National Windscreens - Bristol
We are so happy you enjoyed your experience. We appreciate your kind words.
Great Customer Service
After an initial misunderstanding, the customer service at the Bristol site was second-to-none. Superb.
May 15, 2026
Reply from National Windscreens - Bristol
We're so glad we could turn things around for you at our Bristol site. Your kind words about our service mean a lot to us.
Reply from National Windscreens - Bristol
We appreciate your kind words. We're glad you enjoyed your experience with us!
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We are so happy to learn that the technician was fantastic and fixed the glass quickly.
Excellent Service
Installer arrived on time and completed the installation very quickly and professionally.Excellent service
May 12, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback. We're happy to learn our installer was punctual, efficient, and professional.
Reply from National Windscreens - Bristol
Thank you for your positive feedback!
Reply from National Windscreens - Bristol
We appreciate you letting us know that booking was easy and the service was friendly and fast! We're so glad you had a great overall experience.
The man that looked at my windscreen…
The man that looked at my windscreen told me I only needed a repair not a new screen. I like that honest approach. However I am still awaiting my £159 refund .... Not so happy about that
April 30, 2026
Reply from National Windscreens - Bristol
We appreciate your feedback and are happy to hear that you were satisfied with the service you received. We're sorry to hear about the delayed refund and any inconvenience this may have caused.
Reply from National Windscreens - Bristol
We appreciate you sharing that our engineer was professional and friendly, and the service was quick! We are so glad you were pleased with us.
Staff were very friendly and welcoming
Staff were very friendly and welcoming. Professional service.
April 28, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing that our staff was friendly, welcoming, and professional! We are so happy you were pleased with our service.
All good
All good, just they didn’t contact me to let me know my car was ready , I had the invoice in my inbox as completed after 2 hours I rang them and they said yeah all ready , it was ready a while ago!
April 30, 2026
Reply from National Windscreens - Bristol
We appreciate your feedback. We're sorry you weren't notified promptly when your vehicle was ready. We'll review our communication process to ensure this doesn't happen again.
Reply from National Windscreens - Bristol
We appreciate you sharing that our contractor was polite and professional! We are so happy you were pleased with our service.
They were very helpful and it was a…
They were very helpful and it was a speedy service.
April 22, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing that our service was speedy and helpful! We are so glad you were pleased with us.
Staff were fantastic
Staff were fantastic. Super helpful in getting my window fixed. Communication was great and made it super easy to work with them to get it booked in and sorted asap. Hopefully my window won't get smashed in again but if it did, I'd definitely be going to them for help.
April 10, 2026
Reply from National Windscreens - Bristol
We're happy to hear that our staff were so helpful in getting your window fixed. We appreciate your positive feedback regarding the great communication and easy booking. We're glad you'd come back to us!
Courteous personable technician
Courteous personable technician, fast turn around no faffage.
April 8, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing that our technician was courteous and personable and that our turnaround was fast! We're so glad you were pleased.
The chip in the windscreen was repaired…
The chip in the windscreen was repaired to a very high standard.
The staff were professional,helpful and very friendly.
April 8, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're so happy to learn that the chip repair met a very high standard and that the staff were professional, helpful, and friendly.
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