I was able to book in quickly and with ease. Being able to indicate the location of the crack on the windscreen with a diagram was excellent, as I was struggling to take a photo in the rain. The repla... See more
Company replied
Location
Switch locationSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... See more
Company replied
Polite and friendly, even spoke to my 7 year old which was nice and respectful. Quick and professional job. Nothing broken while taking the windscreen out and while putting a new one in. 5 star windsc... See more
Company replied
Very prompt service, my badly cracked windscreen that was hit by a stone or something was quickly and neatly replaced on my drive by a very pleasant and competent technician.
Company replied
Company details
About National Windscreens - Bristol
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, United Kingdom
- 0117-369-0267
4.7
Excellent
475 reviews
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Nice and easy.
July 14, 2026
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Well organised and efficient service
July 14, 2026
Reply from National Windscreens - Bristol
We are so pleased to hear that you found our service to be well organized and efficient. We truly appreciate your positive feedback!
Reply from National Windscreens - Bristol
We're so pleased to hear that you experienced clean, quick service and great communication. Thank you for your wonderful feedback!
Not very good
Not very good, didn’t understand the system on my car which cost me money and I’m still waiting for a response to the complaint I made about 5 weeks ago.
June 16, 2026
Reply from National Windscreens - Bristol
We are concerned to hear about your experience and the delay in our response to your complaint. We are actively looking into this matter to understand what happened and will be in touch shortly.
Smooth booking & replacement
I was able to book in quickly and with ease. Being able to indicate the location of the crack on the windscreen with a diagram was excellent, as I was struggling to take a photo in the rain. The replacement was super easy. Helpful staff, air conditioned waiting room on the hottest day of the year, all excellent.
June 23, 2026
Reply from National Windscreens - Bristol
We're delighted to hear that booking was easy and that our diagram feature was helpful, especially in the rain. It's wonderful that the replacement was super easy and that our staff were helpful. We're also glad you appreciated the air-conditioned waiting room on such a hot day!
Very prompt service
Very prompt service, my badly cracked windscreen that was hit by a stone or something was quickly and neatly replaced on my drive by a very pleasant and competent technician.
July 1, 2026
Reply from National Windscreens - Bristol
We're so pleased to hear you received very prompt service and that your cracked windscreen was quickly and neatly replaced. It's wonderful that our technician was very pleasant and competent!
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly team job done to great standard
July 4, 2026
Reply from National Windscreens - Bristol
We're so pleased to hear that our team was friendly and that the job was done to a great standard. Thank you for your wonderful feedback!
The staff in the local branch were very…
The staff in the local branch were very helpful and knowledgeable, explained the process fully and were very friendly.
July 4, 2026
Reply from National Windscreens - Bristol
We're so pleased you found our local branch staff helpful, knowledgeable, and friendly, and that they explained the process fully. Thank you for your kind words!
Staff were extremely helpful despite…
Staff were extremely helpful despite the Tesla screen being delayed.
July 3, 2026
Reply from National Windscreens - Bristol
We're delighted to hear that our staff provided excellent assistance, even with the unexpected delay. We appreciate your understanding and positive feedback!
Knowledgeable and friendly.
The staff at this site are both knowledgeable and friendly. Relaxed, efficient and informative.
The air conditioned and comfortable waiting room is also most welcome.
July 2, 2026
Reply from National Windscreens - Bristol
We're so pleased to hear that our staff were both knowledgeable and friendly, and that you found them relaxed, efficient, and informative. We're also delighted that you appreciated our comfortable waiting room!
Reply from National Windscreens - Bristol
We're so glad you found our service easy and our communication effective. We truly appreciate your positive feedback!
Polite and friendly
Polite and friendly, even spoke to my 7 year old which was nice and respectful. Quick and professional job. Nothing broken while taking the windscreen out and while putting a new one in. 5 star windscreen fitter 👌
July 1, 2026
Reply from National Windscreens - Bristol
We're so pleased to hear our team was polite and friendly, and that you received quick and professional service. We're glad nothing was broken during the windscreen replacement. Thank you for your 5-star feedback!
Booking was easy and quick
Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me my van was ready to collect and they shut at 17:00 (despite website saying 17:30) giving me 2 minutes to get across town and pick the van up, one of the lads kindly offered to wait 15
Minutes so i could collect the van
June 25, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback on the booking and drop-off process. We sincerely apologize for the late notification regarding your van's readiness and the discrepancy in closing times. We're glad one of our team members was able to assist you. We will review our communication procedures to prevent this from happening again.
Easy booking process
Easy booking process. Significantly better appointment availability than the opposition. Work completed within the timeframe quoted. All very hassle-free.
June 25, 2026
Reply from National Windscreens - Bristol
We're so pleased you found the booking process easy and that our appointment availability was better than expected. It's great to hear the work was completed within the quoted timeframe and was hassle-free.
Smashed side quarter light window
Great staff very helpful and friendly these Boys and Girls have seen and dealt with it all before and act fast to accommodate and solve your problem fast.
June 30, 2026
Reply from National Windscreens - Bristol
We're so pleased you found our staff helpful and friendly, and that they were able to quickly resolve your problem. Thank you for your wonderful feedback!
Just got on with job and completed in…
Just got on with job and completed in time predicated
June 23, 2026
Reply from National Windscreens - Bristol
We're delighted to hear that the job was completed efficiently and within the expected timeframe. Thank you for sharing your positive experience with us!
Great customer service and above and…
Great customer service and above and beyond repairs.
June 25, 2026
Reply from National Windscreens - Bristol
We're so pleased you received great customer service and above-and-beyond repairs. Thank you for your kind words!
Reply from National Windscreens - Bristol
We're so pleased you found our service to be both fast and professional. Thank you for your kind words!
Staff were very welcoming
Staff were very welcoming, had a good chat about my car.... Highly recommend! Keep up the good work!
June 22, 2026
Reply from National Windscreens - Bristol
We're so pleased our staff was welcoming and you enjoyed your visit. Thank you for your recommendation!
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