Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... See more
Company replied
Location
Switch locationSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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After a horrible experience having my car vandalised, the staff at National Windscreens, Bristol, were friendly and professional. They halved the estimated time of the work to be done and texted when... See more
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Car was ready earlier than estimated, great job and it included camera setup Knowledgable and courteous staff
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Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... See more
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Company details
About National Windscreens - Bristol
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, United Kingdom
- 0117-369-0267
4.7
Excellent
485 reviews
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Reply from National Windscreens - Bristol
We appreciate your positive feedback and are glad you enjoyed our service. Thank you for sharing your experience with us.
Professional service
easy online booking. staff are friendly and professional. happy with the windscreen replacement work!
April 1, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're so happy that you found the online booking easy to use and our staff friendly and professional. We're glad you're happy with the windscreen replacement.
Good fast professoonal service
March 26, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing that our service was good, fast, and professional! We are so happy you had a great experience with us.
Good timely communication and prompt…
Good timely communication and prompt attention to repairs
March 30, 2026
Reply from National Windscreens - Bristol
We're happy to hear that you were pleased with our timely communication and prompt attention to your repairs. Thank you for your feedback!
Friendly
Friendly, helpful staff. Finished the job at the estimated time. No issues with the windscreen.
March 27, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're so happy to hear that you found our staff friendly and helpful and that the job was completed on time with no issues.
Great works and very good service and…
Great works and very good service and quality 👌🏿 and good service and quick thanks
March 6, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We are so happy to learn that you received great work, very good quality, and quick service. It's great to know you were pleased.
Bristol customer !All was done speaking to a helpful…
All was done speaking to a helpful human on the phone ! Brilliant 👍
March 19, 2026
Reply from National Windscreens - Bristol
We're happy to hear that you had a positive experience speaking with our team! We appreciate you taking the time to leave us feedback.
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
You caused £2k worth of damage to my car!
Your technician caused over £2k of damage to me car and you've refused to take ownership of this.
The inability and incompetence of your technician has baffled not just me, but several highly knowledgeable and experienced car engineers. It was supposed to be a simple windscreen repair which now means I need a new wing clip, passenger wing, wiper arms and bonnet. You agreed to get an electrician to repair the car sensor that he cut through - twice, as he didn't know what it was so cut through it. But to have a car left that I am not legally able to drive and invalidated my car insurance it unbelievable. It's disgusting and I will be posting and sharing the progress of this for all to see. You need to repair this and make my car drivable. It's been over 2 weeks now and the fact that I cannot drive my children to school. I cannot drive to work is just ridiculous!
March 24, 2026
Reply from National Windscreens - Bristol
We regret to hear about the significant damage to your car and the complications you've experienced. We appreciate you bringing this to our attention. We'll investigate the technician's actions and the resulting damage, including the sensor issue. Please contact us with your details at customerrelations@nationalwindscreens.co.uk so we can address this urgently.
Good communication about arrival time…
Good communication about arrival time and fitted quick and efficiently
March 7, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We are so happy to learn that the communication about arrival time was good, and the fitting was quick and efficient.
Did the job well and on time
March 11, 2026
Reply from National Windscreens - Bristol
We're happy to hear that our work met your expectations and was completed promptly. Thank you for your positive feedback!
Staff at Bristol branch were superb
Staff at Bristol branch were superb. Give them a pay rise!
March 17, 2026
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your wonderful experience. We're so glad to hear the staff made your visit superb!
Reply from National Windscreens - Bristol
We appreciate you sharing that our service was excellent and professional! We are so happy you were pleased with us.
The experience was a good one once I…
The experience was a good one once I received the windscreen from supplier. I was kept informed about the delays but was driving around for 2 weeks with a 12 inch crack in my line of vision.
Thanks to the team in Bristol for going the extra mile to get my screen !
March 13, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing your experience. We're glad the team in Bristol resolved the delay and got your windscreen fitted. We know driving with a cracked windscreen is not ideal, and we're sorry for the inconvenience.
Simple to book an appointment
Simple to book an appointment. Service was fab. The guys were great ... nothing was too much trouble.
March 11, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're so happy to learn that booking your appointment was simple and the service was fabulous. We're glad the team was great!
Cheerful a and efficient fitter.
February 28, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing that our fitter was cheerful and efficient! We are so happy you were pleased with our team.
The replacement windscreen was carried…
The replacement windscreen was carried efficiently and quickly
March 3, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're so happy to learn that your windscreen replacement was carried out efficiently and quickly for you.
friendly and fast repair
February 23, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing! We are so happy you were pleased with our friendly and fast repair service.
Reply from National Windscreens - Bristol
We appreciate you sharing that our service was great, courteous, and prompt! We are so happy you were pleased with us.
Best job ever…
The two chaps who came out to my place of work,went above and beyond.
They had a bit of trouble removing a sun screen off of a 18 year old mk7 transit.
It was proving troublesome after being on there along time.
As soon as it was off they had the job done in double time , while being very professional. L
February 26, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing your experience. We're glad to hear that the team went the extra mile and remained professional while working on the older vehicle. Thank you!
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