Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... See more
Company replied
Location
Switch locationSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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After a horrible experience having my car vandalised, the staff at National Windscreens, Bristol, were friendly and professional. They halved the estimated time of the work to be done and texted when... See more
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Car was ready earlier than estimated, great job and it included camera setup Knowledgable and courteous staff
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Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... See more
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Company details
About National Windscreens - Bristol
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, United Kingdom
- 0117-369-0267
4.7
Excellent
486 reviews
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The guy who put our windscreen in was…
The guy who put our windscreen in was professional, friendly, helpful and just brilliant
February 24, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're so happy to learn that you found the technician who fitted your windscreen professional, friendly, helpful, and brilliant.
Extremely efficient and did exactly…
Extremely efficient and did exactly what they promised.
February 23, 2026
Reply from National Windscreens - Bristol
We appreciate you letting us know about your efficient experience and that we delivered on our promises! We are so happy you were pleased with us.
Great prompt service.
Great prompt service.
I arrived at the time of my appointment & was on my way with a new windscreen fitted 45 minutes later.
February 24, 2026
Reply from National Windscreens - Bristol
We're happy to hear that you received prompt service! It's great to know that your windscreen was fitted quickly and efficiently. Thank you for your positive feedback.
Very good and prompt service
Very good and prompt service on my doorstep, all sorted within a 20 minutes!
February 10, 2026
Reply from National Windscreens - Bristol
We're happy to hear that you received very good and prompt service right at your doorstep. We appreciate your positive feedback and your time!
Fairly easy
Fairly easy
Hardest was booking and get it all agreed as had booked for a morning slot which was confirmed thrn had an email switching to afternoon.
After a phone call, on hold for a very long time it was reconfirmed as a morning slot.
However the centre in Bristol were great, hence the 5 star review.
February 17, 2026
Reply from National Windscreens - Bristol
We appreciate your feedback and are glad the center in Bristol provided a great experience. We're sorry for the booking difficulties and the confusion regarding the time slot. We will review our scheduling process to prevent this from happening again.
Excellent experience
Very efficient. Great communication. Work completed within time frame specified. Very helpful team members.
February 17, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're so happy to learn that you found our team members very helpful, with great communication, efficient work, completed in the specified time frame.
Great service!
Initially, they were unable to replace the windscreen at my property due to rainy weather. However, the technician called and arranged for a colleague to call me from workshop. The colleague called and I booked an appointment at their place. The windscreen was replaced within 2 hours!
February 10, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing your experience. We're happy to hear that we could complete the windscreen replacement quickly at our workshop after the weather prevented an on-site service. Thank you for your patience and for choosing us!
Exceptional fitting and service
My original appointment was aborted because the wrong glass had been ordered. I don’t think the error was on my behalf but after inspection the correct glass was ordered along with a new appointment. I had a windscreen aerial and microphone that I’d done my best to remove from the old glass and I was so pleased that they managed to save them both and reattached to the new screen. The new glass is superb and the quality of workmanship and cleanliness is first class. I’m very impressed. The staff were helpful and friendly. I could not be more impressed.
February 17, 2026
Unprompted review
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your experience. We're glad to hear that you were pleased with the quality of the new glass, our workmanship, and the cleanliness. We're also happy our staff was able to save and reattach your windscreen aerial and microphone. We value your feedback.
Reply from National Windscreens - Bristol
We appreciate you sharing! We are so happy you were pleased with our very quick and efficient service.
Reply from National Windscreens - Bristol
We're glad you found our service helpful, the instructions clear, and our staff friendly. Thank you for your positive feedback; it means a lot to us.
Very efficient service at home
February 3, 2026
Reply from National Windscreens - Bristol
We're glad you found our at-home service efficient. Thank you for taking the time to share your positive experience with us!
Reply from National Windscreens - Bristol
We appreciate you sharing that you had good service from booking to repair! We are so happy you had a positive experience.
good communication
good communication, timing well predicted, easy to make appointment
January 16, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing your feedback. We're so happy to hear that you found our communication good and the appointment easy to make.
Great friendly service & kept…
Great friendly service & kept up-to-date with everything going on, Very happy with whole installation 👌
January 21, 2026
Unprompted review
Reply from National Windscreens - Bristol
We appreciate your positive feedback. We're so happy to hear that you found our service friendly and were kept informed throughout the installation process.
Great customer support
I had my windscreen replaced by them. After a night shift I was shattered, so they just took the keys, completed the job, and dropped the key back through the letterbox. The replacement was done perfectly, but the new wiper blades developed a loud flipping noise that turned into an awful squeak after three months.
I rang them to ask about it and to my surprise they came straight out, adjusted the setup, fitted brand new blades, and now they are whisper quiet. Really impressive customer care.
October 18, 2025
Reply from National Windscreens - Bristol
We're happy to hear that the windscreen replacement was done perfectly and appreciate your positive feedback. We're glad we could resolve the wiper blade noise promptly and ensure they are now whisper quiet. It's great to know we provided impressive customer care.
Reply from National Windscreens - Bristol
We appreciate you sharing your feedback. We are so happy to hear about the good service all round and good communication.
Reply from National Windscreens - Bristol
We appreciate you letting us know that our team was helpful! We are so happy you had a positive experience with us.
Lovely people
Lovely people.
Brought my appointment forward as soon as a slot was available. very good job
January 4, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing your feedback. We're happy to hear that you found our team lovely and that we could bring your appointment forward and complete the job well.
Very good service kept up to date on time of arrival
Kept up to date with arrival good workman ship would definitely recommend this service
January 7, 2026
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're so glad to hear you were kept informed and happy with the workmanship. Thanks for recommending our service.
Efficient service
Really good service and fast as well. Much faster than the website stated!
January 2, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing your positive experience! We're so glad to hear you received good service that was faster than expected. Thank you!
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