Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... See more
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Location
Switch locationSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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See what reviewers are saying
After a horrible experience having my car vandalised, the staff at National Windscreens, Bristol, were friendly and professional. They halved the estimated time of the work to be done and texted when... See more
Company replied
Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... See more
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Car was ready earlier than estimated, great job and it included camera setup Knowledgable and courteous staff
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Company details
About National Windscreens - Bristol
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, United Kingdom
- 0117-369-0267
4.7
Excellent
486 reviews
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Efficient service
Really good service and fast as well. Much faster than the website stated!
January 2, 2026
Reply from National Windscreens - Bristol
We appreciate you sharing your positive experience! We're so glad to hear you received good service that was faster than expected. Thank you!
Easy process, work completed as arranged
Easy process, my car Insurance claim led me to National Windscreens and I booked my appointment online to replace my windscreen, worked completed on the day arranged, all good, great customer service. Thanks
January 6, 2026
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your feedback. We're happy the online booking and replacement process was easy and that you received great customer service. Thank you!
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and easy completed new windscreen…
Quick and easy completed new windscreen in less than an hour
Great quality service
December 20, 2025
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your feedback! We're so happy to hear that you found our service quick and easy, with great quality.
Reply from National Windscreens - Bristol
We appreciate you sharing your feedback! We are so happy you were pleased with our prompt service and technician.
Good service and very friendly
Good service and very friendly to did a perfect job as well
December 18, 2025
Reply from National Windscreens - Bristol
We appreciate you sharing! We are so glad to hear that you received good service and that our team did a perfect job.
Excellent service
Organised through my insurance - service was prompt and professional. Came out two days later to my work car park, liaised with reception and replaced my windscreen. Excellent.
December 13, 2025
Reply from National Windscreens - Bristol
We're happy to hear that our service met your needs! It's great that we could promptly replace your windscreen at your workplace with professionalism. Thank you for your positive feedback.
Courteous staff & efficient service
What made it a good experience was the attitude of the staff. Originally I was booked in to have a roadside repair however as it was wet the chap phoned to ask me whether I could bring my car in to the workshop. On doing that I was well looked after & the chap thanked me for bringing it in & apologised for the inconvenience.
December 9, 2025
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your experience. We're happy to hear that the team's attitude made it a good experience, especially the flexibility with the roadside repair. Thank you again.
Simplest things make for great service
Simplest things make for great service, turn up on time, be polite, do a good job and be informative.
Every box fully ticked, thank you.
December 11, 2025
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're happy to hear that we ticked every box by being punctual, polite, thorough, and informative. Thank you!
Everything was sorted quickly and…
Everything was sorted quickly and simply the fitter arrived on time and everything was done tidyly
December 12, 2025
Reply from National Windscreens - Bristol
We're happy to hear that everything was sorted quickly and simply, and that the fitter was on time and tidy. Thank you for your positive feedback!
Does what it says on the tin!
Very easy to make the booking. The process was well explained in the documents issued beforehand so I knew what to expect.
Work was complete on time and to a good standard.
The only disadvantage is the location compared with where I live.
November 25, 2025
Reply from National Windscreens - Bristol
We appreciate your feedback and are happy to hear that the booking process was easy and the documents provided were helpful. We're also glad the work was completed on time and to a good standard. We acknowledge the location may not be ideal for everyone.
Fast and excellent service
Fast and excellent service. No complaints, they did exactly what they said they would do. Installation of windscreen looked perfect.
December 6, 2025
Reply from National Windscreens - Bristol
We appreciate your positive feedback! We're happy to hear that you received fast, excellent service and that the windscreen installation looked perfect.
The person who was doing the service…
The person who was doing the service was very professional and kind.
December 9, 2025
Reply from National Windscreens - Bristol
We appreciate you sharing! We are so glad to hear that the service was professional and the person completing it was kind.
Reply from National Windscreens - Bristol
We're so glad we could assist you and provide such a positive experience. Thank you for your wonderful feedback; it means a lot to us.
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Happy customer
Friendly staff, originally was told it'd be 2 - 3 hours and they did it in an hour and a half. Really satisfied with the service
November 27, 2025
Reply from National Windscreens - Bristol
We're happy to hear that our staff was friendly and that you were satisfied with the quick service. Thank you for your positive feedback and for taking the time to share.
Reply from National Windscreens - Bristol
We're happy to hear that our team was punctual, kind, and respectful during the repair. Thank you for your positive feedback!
very good service
November 19, 2025
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was really happy with my experience
I was really happy with my experience, the technician was great and explained a risk that I hadn't even thought of. Once all complete - everything was super.
The other technician also answered a query I had about my tyres. 10/10
November 20, 2025
Unprompted review
Reply from National Windscreens - Bristol
We're happy to hear that you had such a positive experience! It's great to know the technicians were helpful and thorough in their explanations. We appreciate you taking the time to share your feedback.
Very polite and efficient team
Very polite and efficient team. All went to plan in the time frame i was told.
November 18, 2025
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your feedback! We're happy to hear that our team was polite and efficient, and that everything went according to plan.
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