Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... See more
Company replied
Location
Switch locationSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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After a horrible experience having my car vandalised, the staff at National Windscreens, Bristol, were friendly and professional. They halved the estimated time of the work to be done and texted when... See more
Company replied
Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... See more
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Car was ready earlier than estimated, great job and it included camera setup Knowledgable and courteous staff
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Company details
About National Windscreens - Bristol
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, United Kingdom
- 0117-369-0267
4.7
Excellent
488 reviews
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Very polite and efficient team
Very polite and efficient team. All went to plan in the time frame i was told.
November 18, 2025
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your feedback! We're happy to hear that our team was polite and efficient, and that everything went according to plan.
Very smooth process
Whole process - from contacting insurer to being xferred to National Windscreens (for excess payment) to updates on sourcing my windscreen (33y old car) to fitting at home - was extremely professional.
With regards to the actual fitting, the technician was knowledgeable and helpful and replacing took only about 2hrs.
I can highly recommend.
November 18, 2025
Unprompted review
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your experience. We're happy to hear that the entire process, from contacting the insurer to the home fitting, was professional. It's great to know the technician's knowledge and efficiency were helpful. Thank you for your recommendation!
The company went above and beyond
The company went above and beyond to repair my window the same day of reporting it to them. To deliver the window to my local depot would have taken a few days but they were able to accommodate me at the Bristol location the same day to save waiting for the window to travel to the Midlands. Brilliant service!
November 8, 2025
Reply from National Windscreens - Bristol
We're happy to hear that we could repair your window so quickly! We appreciate that you took the time to share your positive experience and that our same-day service at the Bristol location met your needs.
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bristol
We appreciate you sharing! We are so happy you were pleased with our very quick service and helpful staff.
Reply from National Windscreens - Bristol
We're happy to hear that the booking process was easy, the payment method simple, and the installation quick. Thank you for your positive feedback!
Excellent and efficient
Excellent service , friendly staff . Job well done . Thank you ,
October 31, 2025
Reply from National Windscreens - Bristol
We appreciate you sharing! We are so happy to hear that you received excellent service from our friendly staff, and the job was well done.
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick and fitters were great
October 25, 2025
Reply from National Windscreens - Bristol
We're glad you had a quick experience, and our fitters met your expectations. Thank you for your positive feedback; we appreciate it.
Replacement windscreen
I needed a replacement windscreen due to a crack, and arranged an appointment through my insurer. I delivered the car at the requested time, and was told it would be ready in about 3 hours, but it was done in 1.5 hours. Very happy with this, and no problems with the new windscreen.
October 21, 2025
Reply from National Windscreens - Bristol
We're happy to hear that the windscreen replacement went smoothly and was completed faster than expected. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Rear window replacement
The man that fixed my rear window was lovely, we had trouble accessing the boot so it was a bit of a faff but he wasn't phased and managed to get it open and do the repair. My boot was a full and he helped shake all the glass off everything. The glass replacement was quick and it looks great, wouldn't know it had an issue.
October 11, 2025
Reply from National Windscreens - Bristol
We're happy to hear that the rear window repair met your expectations! We appreciate you mentioning how the technician managed the boot issue and helped with the glass. Thank you for your positive feedback.
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bristol
We appreciate you sharing! We are so happy you were pleased with our great, fast, and friendly service.
It was painless and very professional
October 2, 2025
Reply from National Windscreens - Bristol
We're glad you found your experience professional and painless. Thank you for your positive feedback; it means a lot to us.
very friendly and efficient service
September 20, 2025
Reply from National Windscreens - Bristol
We appreciate you sharing! We are so happy you were very pleased with our friendly and efficient service, and we thank you very much!
Reply from National Windscreens - Bristol
We appreciate you sharing! We are so happy to hear you received efficient, effective, and professional service.
Excellent experience
Excellent experience, sorted my smashed window out by the end of the day, incredibly quick and lovely team!
October 4, 2025
Reply from National Windscreens - Bristol
We're happy to hear that your smashed window was sorted out so quickly! We appreciate your kind words about our team and your excellent experience. Thank you!
Great experience
Great experience. Attended the house to fix the car. Great communication. All good.
September 26, 2025
Reply from National Windscreens - Bristol
We're happy to hear that you had a great experience! It's wonderful that our service and communication met your expectations. Thank you for your positive feedback.
Good repair
Good repair. Pleasant technician.
Having to wait in for a full working day for National Windscreens was unhelpful and frustrating. Allocating a morning or afternoon time slot would be better.
September 26, 2025
Reply from National Windscreens - Bristol
We're glad the repair and technician were satisfactory. We appreciate your feedback regarding the wait time and any frustration caused. We will consider your suggestion about time slots.
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