Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... See more
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Location
Switch locationSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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See what reviewers are saying
After a horrible experience having my car vandalised, the staff at National Windscreens, Bristol, were friendly and professional. They halved the estimated time of the work to be done and texted when... See more
Company replied
Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... See more
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Car was ready earlier than estimated, great job and it included camera setup Knowledgable and courteous staff
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Company details
About National Windscreens - Bristol
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, United Kingdom
- 0117-369-0267
4.7
Excellent
488 reviews
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Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Went according to plan
September 11, 2025
Reply from National Windscreens - Bristol
We're happy to hear that everything went according to plan. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Bristol
We appreciate you sharing your feedback. We are so happy to hear that our staff were excellent, and that you found us very efficient.
Really lovely and professional fitters
Really lovely and professional fitters. Awesome
September 9, 2025
Reply from National Windscreens - Bristol
We're happy to hear that you had a positive experience with our fitters. Thank you for your awesome feedback; we appreciate it!
Prompt service
Kept informed all the way. Prompt service Technician phoned letting me know when he was arriving Well done
September 6, 2025
Reply from National Windscreens - Bristol
We're happy to hear that you were kept informed and that our technician provided prompt service. Thank you for your positive feedback; we appreciate it!
Horrible service
If I could give this company 0 stars then I would. Never in my life have I dealt with such an awful company. I had the glass replaced on my Mercedes GLC and since then the automatic wipers haven’t been working. I took it back into the garage, they tested the sensors and couldn’t find anything wrong with it so they told me to take it to Mercedes, so I did. Mercedes then said that all the sensors are working fine, the issue is that they fitted aftermarket glass which isn’t compatible. National Windscreens then decide that because they have apparently “never had this issue with any other Mercedes” that it’s not their fault, and that they won’t replace my windscreen with an OEM one. Thanks to them, a safety feature that I paid for is now gone and they refuse to do anything. Don’t waste your time with this scam company.
August 28, 2025
Unprompted review
Reply from National Windscreens - Bristol
We regret to hear about the trouble with your Mercedes GLC and the replacement glass. We're sorry the automatic wipers are not working and that you're experiencing difficulties with the aftermarket glass. We appreciate your feedback and we'll review this issue.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very efficient service on the day.
Very efficient service on the day.
The engineer communicated well with a possible time slot.
The only problem was that it took 1 week to replace the window, so my car was at risk throughout that week as i only had black plastic covering the broken window.
August 27, 2025
Reply from National Windscreens - Bristol
We're glad the service on the day was efficient and the communication regarding the time slot was helpful. We regret the delay in replacing the window and the worry this caused. We appreciate your feedback.
Great service & expertise
I received an appointment with National Windscreens within 48 hours of contacting my insurer. National Windscreens kept me updated about my appointment and the expected delivery time for the windscreen to be fitted to my car. This was a specialist job because my BMW car has heads up display. The windscreen was fitted and tested within 4 hours and the quality is high.
August 29, 2025
Reply from National Windscreens - Bristol
We're happy to hear that you received prompt service and were kept informed about your appointment. We appreciate your positive feedback regarding the quality of the specialist windscreen replacement for your BMW. Thank you.
Explained everything and acted very…
Explained everything and acted very professional
August 26, 2025
Reply from National Windscreens - Bristol
We're happy to hear that our explanation was helpful and our service was professional. Thank you for your positive feedback!
Brad was exceptional
Brad was exceptional! There were a few issues with sourcing a windscreen which led to a few changes of dates and Brad kept me up to date.
August 21, 2025
Reply from National Windscreens - Bristol
We're happy to hear that you had such a positive experience! We appreciate you mentioning the communication regarding the windscreen sourcing and date changes. Thank you for your feedback.
Engineer did a great job
August 15, 2025
Reply from National Windscreens - Bristol
We are happy to hear that the engineer did a great job! We appreciate your positive feedback and thank you for your time.
I was very pleased with the service…
I was very pleased with the service very friendly and helpful brilliant
August 17, 2025
Reply from National Windscreens - Bristol
We appreciate you sharing your positive experience! We're so happy to hear that you found our service brilliant, friendly, and helpful.
Really great experience straight off my…
Really great experience straight off my car insurance app. National Winsdcreens were most helpful tbroughout
August 13, 2025
Reply from National Windscreens - Bristol
We're happy to hear that you had such a great experience using our services through your car insurance app. We appreciate your positive feedback and are glad we could be helpful.
Reply from National Windscreens - Bristol
We appreciate you sharing your feedback! We are so happy to hear that our staff were great and super helpful, and that you had a great experience.
Work has been done quickly
Work has been done quickly. Fitters are friendly and professional, managed to offer answer in such a way that a layman can understand.
August 14, 2025
Reply from National Windscreens - Bristol
We're happy to hear that the work was completed quickly and that the fitters were friendly and professional. We appreciate you taking the time to leave us this positive feedback.
My replacement screen required ADAS…
My replacement screen required ADAS recalibration which was agreed at the time the appointment was made. The appointment time that came through to me would not have left sufficient time to carry out the recalibration before the depot closed for the day, a phone call the day before asked if I could bring the car in earlier to ensure all the work could be carried out. The actual work was exemplary, the organisation needs looking at.
August 6, 2025
Reply from National Windscreens - Bristol
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Bristol
We're glad you had a quick and easy windscreen replacement experience. Thank you for sharing your positive feedback with us!
The repairer was efficient
The repairer was efficient, reducing the chipped part of the windscreen quickly and neatly and making it a lot less noticeable.
August 1, 2025
Reply from National Windscreens - Bristol
We're happy to hear that the repairer efficiently reduced the windscreen chip, making it less noticeable. We appreciate your positive feedback and are glad you were satisfied with our service.
Very disappointing
Having made an appointment almost 2 weeks ahead, I was told the windscreen they had for me when I attended for fitting was scratched in 2 places
July 18, 2025
Reply from National Windscreens - Bristol
We regret that the windscreen was damaged upon your arrival, especially after scheduling the appointment in advance. We appreciate your feedback and will review our processes.
decent phone support
decent phone support and reasonably prompt; fitted the glass ok but they left a lot of glass inside the car afterwards
July 3, 2025
Reply from National Windscreens - Bristol
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
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