Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... See more
Company replied
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A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... See more
Company replied
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... See more
Company replied
Apart from changing our booking, when it became apparent the job could not be done at our home, the service was quick and efficient.
Company replied
Company details
About National Windscreens - Burnley
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, United Kingdom
- 01282-270-166
4.8
Excellent
375 reviews
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Reply from National Windscreens - Burnley
Thank you for taking the time to share your positive experience. We're glad to hear you found our service quick, easy, and friendly.
I had good experience with them
October 8, 2024
Reply from National Windscreens - Burnley
We're so glad to hear you had a positive experience!
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Cheerful and quick
August 27, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Top Rating for staff
Staff were wonderful —friendly and helpful . Unfortunately had to visit three times as wrong windscreen was delivered . Then correct one was late arriving . Staff more than made up for this and were very efficient when fixing .
August 27, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Recent Replacement
Work was carried out fine.Staff friendly and helpful. No complaints.
August 19, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Very polite and friendly
Job was done quickly
Gave useful hints and tips
Would recommend
August 9, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Absolutely banging job
Absolutely banging job, turned up on time, very friendly and knowledgeable. Answered any questions I had. Would highly recommend national windscreens to anyone. I will definitely be using them in the future
August 14, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from the lads
August 8, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Although I arrived very early for my…
Although I arrived very early for my appointment , I was not made to wait too long. Work done very efficiently and everything left clean.
August 6, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
July 27, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Process was straightforward and staff…
Process was straightforward and staff were friendly and professionally
July 31, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
July 23, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen fitting
The work was carried out efficiently and very clean, the fitter was pleasant and friendly.
July 24, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional
The guys whom replaced my windscreen were very professional and cheerful. I couldn't fault the job at all. They went above & beyond by replacing the new wipers which I had taken along and they even drove my car out of the workshop for me. It's a pleasure to be a customer of a happy team.
Keep up the good work chaps.
July 10, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very helpful and efficient …
Kept updated with the progress of the job. The staff were very helpful.
July 4, 2024
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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