Apart from changing our booking, when it became apparent the job could not be done at our home, the service was quick and efficient.
Company replied
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See what reviewers are saying
Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... See more
Company replied
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... See more
Company replied
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... See more
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Company details
About National Windscreens - Burnley
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, United Kingdom
- 01282-270-166
4.8
Excellent
374 reviews
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great service and helpful staff
April 8, 2026
Reply from National Windscreens - Burnley
We appreciate you sharing that our staff was helpful and that you received great service! We are so happy you were pleased with us.
Great service from National…
Great service from National Windscreens. Staff very helpful & efficient all the way through the process from initial call about the damage, to responding to my query about the glass, to helping me find the local branch. At the local branch again staff were efficient and helpful. All in all a brilliant service from the whole team.
April 9, 2026
Reply from National Windscreens - Burnley
We appreciate your positive feedback. We're happy to hear that the staff were helpful and efficient throughout the entire process, from your initial call to your visit at the local branch. It's great to know you found our service brilliant.
Not an easy place to find location wise
Lovely technician. Polite caring friendly.
Had work done as fast as he could as I had to stay.
April 6, 2026
Reply from National Windscreens - Burnley
We're so happy to hear that you found our technician lovely, polite, caring, and friendly! We appreciate you letting us know the work was completed quickly.
Excellent sevice and job to my…
Excellent sevice and job to my landrover discovery sport.
April 9, 2026
Unprompted review
Reply from National Windscreens - Burnley
We're happy to hear that you received excellent service for your Land Rover Discovery Sport. Thank you for your positive feedback; we appreciate it.
Replaced windscreen
Replaced windscreen within the day fully calibrated adas sensors, clean and professional job carried out.
April 1, 2026
Reply from National Windscreens - Burnley
We appreciate your positive feedback! We're happy to learn that the windscreen replacement, including the ADAS sensor calibration, was completed on the same day with a clean and professional service.
Customer service at its best
The back office team worked hard to ensure I had a visit from the engineer early enough for me to still reach my hospital appointment.
March 11, 2026
Reply from National Windscreens - Burnley
We're happy to hear that our back office team helped arrange an early visit, allowing you to make your appointment. Thank you for your positive feedback; we appreciate it!
very good service
very good service, job done in the time scale given. Thank you Burnley team
March 11, 2026
Reply from National Windscreens - Burnley
We appreciate your positive feedback! We're so happy to learn that you received very good service and the job was completed on time.
Impeccable
My windscreen got a crack in it after a stone was flicked up on the dual carriageway.
I asked for a genuine BMW screen which was provided without any fuss, although this might have more to do with LV. Regardless, National windscreens facilitated this easily and efficiently.
John from Burnley was fantastic. Great communications, keeping me updated on when the screen was available and when I could book the car in.
The process of changing the windscreen took around 2 hours. Due to a previous bad experience 12 years ago where a fitter damaged my car fitting a screen I took many photos. I am so pleased I did as after the screen was fitted I noticed that there was a small amount of damage to the seal. I had never noticed this and thought that National Windscreen must have done it. However, when looking through my photos I noticed the same damage already present that I wasn’t aware of.
I am pleased to say that the fitting was impeccable. They take care and show respect to your vehicle.
The only slight concern was the amount of glass over the road outside the work shop. This could do with clearing up but I don’t seem to have picked up any punctures.
March 10, 2026
Reply from National Windscreens - Burnley
We're happy to hear that the windscreen replacement was facilitated easily and efficiently. It's great to know that communication was fantastic and the fitting was impeccable. We appreciate you taking the time to share your experience and are glad you're pleased with the care and respect shown to your vehicle. We'll address the concern regarding the glass outside the workshop.
Great customer service from contact…
Great customer service from contact centre.
Arrived at fitting centre. Friendly and helpful.
Glass roof fitted.
Great service overall.
March 12, 2026
Reply from National Windscreens - Burnley
We appreciate you sharing your experience. We're happy to hear that you received great customer service from our contact center and fitting center. We're glad the glass roof fitting went well.
Very pleased
Very pleased, Pleasant staff, told me how long repair would take and rang when it was ready ,aftercare advice given too
March 11, 2026
Reply from National Windscreens - Burnley
We appreciate your positive feedback! We're happy to learn that our staff was pleasant, kept you informed about the repair time, and provided aftercare advice.
Reply from National Windscreens - Burnley
We appreciate you sharing that our service was efficient and communicative! We are so happy you had a positive experience with us.
Reply from National Windscreens - Burnley
We appreciate your positive feedback! We're so happy to learn that you experienced really good service and a great job completed quickly.
John and his team were polite and…
John and his team were polite and professional. Excellent service
February 28, 2026
Reply from National Windscreens - Burnley
We appreciate you letting us know that the team was polite and professional! We are so happy you received excellent service from us.
Friendly efficient staff
Friendly efficient staff, the guy was very helpful telling me places I could go for lunch as I’d a possible 4 hour wait. They did it quicker that that in the end, and my new screen is great
February 24, 2026
Reply from National Windscreens - Burnley
We're glad you enjoyed your experience with our efficient staff! We appreciate that the information shared was helpful and that you are happy with your new screen. Thank you for your positive feedback.
Reply from National Windscreens - Burnley
We're glad you found our service prompt and efficient. Thank you for your positive feedback; we appreciate it greatly.
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Tesla Model 3 windscreen replacement
I had my model 3 windscreen replaced at the Burnley branch, brilliant job done quickly fitted really well no damage or issues.it actually seems quieter in the car than the oem screen.
February 17, 2026
Reply from National Windscreens - Burnley
We're happy to hear that the windscreen replacement on your Model 3 at the Burnley branch was completed quickly and effectively. It's great to know you're experiencing improved noise reduction. Thank you for your positive feedback!
Very good service and communication.
February 10, 2026
Reply from National Windscreens - Burnley
We appreciate you sharing that our service and communication were very good! We are so happy you were pleased with us.
Great service,very quickA+++++++++
February 10, 2026
Reply from National Windscreens - Burnley
We appreciate you sharing! We are so happy you were pleased with our great and very quick service.
Windscreen fitted in an hour 👍
December 2, 2025
Reply from National Windscreens - Burnley
We're happy to hear that your windscreen was fitted quickly. Thank you for your positive feedback; we appreciate it greatly.
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