Apart from changing our booking, when it became apparent the job could not be done at our home, the service was quick and efficient.
Company replied
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See what reviewers are saying
Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... See more
Company replied
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... See more
Company replied
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... See more
Company replied
Company details
About National Windscreens - Burnley
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, United Kingdom
- 01282-270-166
4.8
Excellent
374 reviews
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Quick efficient great service thanks
February 10, 2026
Reply from National Windscreens - Burnley
We appreciate you sharing! We are so happy you were pleased with our quick, efficient, and great service.
The first fit of my windscreen was a
The first fit of my windscreen was a
bad fit I rang about it and it was replaced within a couple of days
Can't fault your service in any way
January 30, 2026
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Residue
Good fitment, good quality screen, didn’t take long at all. However found glue residue all over pillars and front end/wings of my car, pain to remove, should be more careful?
January 21, 2026
Reply from National Windscreens - Burnley
We appreciate your feedback. We're glad the screen fits well and the service was fast. We're sorry about the glue residue and will remind our team to be more careful.
Very good advice given prior to job
Very good advice given prior to job, good communication before and after job.
January 21, 2026
Reply from National Windscreens - Burnley
We're happy to hear that you received helpful advice and that we communicated effectively! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Burnley
We're happy to hear that we promptly notified you when your car was ready! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Burnley
We appreciate your positive feedback! We are so happy you were very pleased with our friendly, efficient, and local service.
Burnley National Windscreens good job
Work was quick, rung me on my phone giving me relecent up dates, and so good service all round
December 24, 2025
Reply from National Windscreens - Burnley
We're happy to hear that the work was completed quickly and that you were kept informed with relevant updates. Thank you for your positive feedback about our service!
Very good he phone before he came the…
Very good he phone before he came the work was excellent
December 24, 2025
Reply from National Windscreens - Burnley
We're glad you were pleased with the communication and quality of the work. Thank you for sharing your positive experience!
John was fantastic 👌🏼
John was fantastic 👌🏼
He helped me get my car’s windscreen replaced in good time; by Friday afternoon; allowed me to get back home.
Thank you John 🙏🏼
December 12, 2025
Reply from National Windscreens - Burnley
We're happy to hear that the windscreen replacement was completed promptly, allowing you to travel back home by Friday afternoon. We appreciate your positive feedback and are grateful for your acknowledgement.
Fast and efficient
December 4, 2025
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
From the first contact about the broken…
From the first contact about the broken window to the fitting and repair. A overall excellent service. The fitter was exellent too in the way he did the job.
December 6, 2025
Reply from National Windscreens - Burnley
We appreciate you taking the time to share your experience. We're happy to hear that you received excellent service from the initial contact to the completion of the repair.
Fantastic Service
I received excellent service from National Windscreens. The job was completed to the highest standard and in a timely manner. The windscreen installer was brilliant—friendly, kind, and completely professional.
November 24, 2025
Reply from National Windscreens - Burnley
We appreciate your positive feedback. We're happy to hear that you received excellent service and that the work was completed to a high standard and promptly. It's great to know the installer was friendly, kind, and professional.
Done well and really lovely bloke.
November 22, 2025
Reply from National Windscreens - Burnley
We're happy to hear that you had a positive experience. Thank you for your kind words; we appreciate your feedback!
Reply from National Windscreens - Burnley
Thank you for your positive feedback!
Reply from National Windscreens - Burnley
We appreciate your positive feedback! We're so happy to hear that you found our service swift and excellent and our staff helpful and friendly.
Reply from National Windscreens - Burnley
We appreciate your kind words! We are happy to hear that you had a positive and professional experience with our team.
Kept informed about availability of the…
Kept informed about availability of the glass, and the speed it was done.
October 24, 2025
Reply from National Windscreens - Burnley
We're happy to hear that you were informed about the glass availability and the speed of the service. Thank you for your positive feedback!
Reply from National Windscreens - Burnley
We appreciate you taking the time to share your positive experience with us. We're happy to hear that our team provided quick and professional communication!
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