Good service from Bury branch. My only issue is the man who tried to fix the crack at my home ended up sending me to Bury for a full replacement windscreen. There a branch on Derby Road Bolton, which... See more
Company replied
Location
Switch locationUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
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See what reviewers are saying
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... See more
Company replied
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... See more
Company replied
Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message. My... See more
Company replied
Company details
About National Windscreens - Bury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, United Kingdom
- 0161-401-0732
4.5
Excellent
366 reviews
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Great customer service
Great customer service
Very helpful and efficient
Definitely recommend
January 30, 2025
Reply from National Windscreens - Bury
Thank you for your kind words! We're so glad to hear you had a positive experience with our customer service. We appreciate your recommendation and strive to provide excellent service to all our customers.
Reply from National Windscreens - Bury
Thank you for your kind words! We're thrilled to hear that you had a positive experience and that the work was completed ahead of schedule. We appreciate your feedback and strive to provide exceptional service to all our customers.
Polite and helpful staff
January 27, 2025
Reply from National Windscreens - Bury
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with our staff.
Fantastic service
Fantastic service. Took less than an hour for my windscreen replacement.
January 10, 2025
Reply from National Windscreens - Bury
We're delighted to hear you had a positive experience. We appreciate your kind words about our service and speed.
Good job, not so good service
The time I was provided with when initially booked and in the confirmation email, wasn't the same as the time in the system on arrival. The mechanic gave me a hard time about this and made me uncomfortable.
When I arrived to pick the car up later (1pm), there was no one around and it was shut. I had to wait around for someone to arrive. There was no communication about the fact no one might be there at a certain time.
The job was done well, just the service didn't leave a good feeling.
January 16, 2025
Reply from National Windscreens - Bury
We appreciate you taking the time to share your experience. We understand your frustration with the discrepancies in the appointment times and the lack of communication regarding the closure. We value your feedback and will use it to improve our services.
Fitter called before arrival and was…
Fitter called before arrival and was fitted in no time e
January 14, 2025
Reply from National Windscreens - Bury
We're thrilled to hear about your positive experience! It sounds like the fitting process went smoothly and efficiently, which is fantastic. We appreciate you taking the time to share your feedback; it means a lot to us to know our services are meeting expectations. We strive to make every appointment as seamless as possible, and your review confirms we're on the right track. We value your business and hope to see you again soon.
We're so glad to hear the fitter contacted you before arriving and that the fitting itself was quick and easy. We understand how valuable time is, and we aim to make the entire process as convenient as possible for our customers. Your feedback is incredibly helpful to us as we continually work to improve our services. Thank you again for choosing us and for sharing your positive experience. We appreciate your kind words.
Job was done well
They turned up promptly done the job without any distraction and in a timely manner did a good job
January 8, 2025
Reply from National Windscreens - Bury
We're thrilled to hear you were pleased with the prompt and efficient service you received. We appreciate you taking the time to share your positive feedback. It's rewarding to know our team met your expectations and completed the work to your satisfaction. Your kind words are greatly valued and will be shared with the team. We strive to provide excellent service, and your review reinforces our commitment to that goal. Thank you again for choosing us and for your wonderful review. We hope to have the opportunity to assist you again in the future.
Experience work man ship.
My experience with National windscreen was exceptional arrived at my home fixed my windscreen with no fuss left my car clean and tidy thank you.
January 4, 2025
Reply from National Windscreens - Bury
We're thrilled you had an exceptional experience with us! We appreciate you taking the time to share your positive feedback. It's wonderful to hear that the windscreen repair was completed efficiently and without any hassle, leaving your car clean and tidy. Your satisfaction is our priority, and we're delighted we met your expectations. Thank you again for choosing us. We value your business and look forward to serving you again in the future.
Great customer service and job done but…
Great customer service and job done but dirt and mud all in my window seals
January 4, 2025
Reply from National Windscreens - Bury
We appreciate you taking the time to share your feedback. We're thrilled you were pleased with our service and the completed job. We sincerely apologize that the window seals were left with dirt and mud. We understand this is frustrating, and we'll use your feedback to improve our cleaning procedures to prevent this from happening again. We value your business and hope to have the opportunity to serve you better in the future.
Reply from National Windscreens - Bury
We appreciate your feedback and are thrilled you found our service good, the process quick, and everything straightforward. We always strive to make things as easy as possible for our customers, and we're glad we met your expectations in this instance. Your comments are valuable to us as we continually look for ways to improve. Thank you for choosing us.
Very satisfied with the work carried…
Very satisfied with the work carried out at the Bury branch.
December 19, 2024
Reply from National Windscreens - Bury
Thank you for your kind words! We're delighted to hear that you were satisfied with the work completed at the Bury branch. We appreciate your feedback.
Reply from National Windscreens - Bury
We're so glad to hear that you had a positive experience.
Absolutely brilliant service.
Absolutely brilliant service.
Fast and friendly 💪🏻
10/10
December 13, 2024
Reply from National Windscreens - Bury
Thank you for your kind words! We are so glad to hear that you were happy with the service. We appreciate your feedback and are committed to providing a positive experience for all our customers.
Windscreen needs replacing again…
My front windscreen was fitted on the 17/12/24 it is now cracked again and needs to be replaced again
December 17, 2024
Reply from National Windscreens - Bury
We understand your frustration with the cracked windscreen. We value your feedback and will use it to improve our services.
My appointment was cancelled twice
My appointment was cancelled twice, at very short notice on the same morning it was meant to be repaired, so two wasted mornings. It was a case of third time lucky for my repair, but the engineer was very courteously and professional.
December 17, 2024
Reply from National Windscreens - Bury
We understand your frustration with the appointment cancellations. We strive to provide reliable service and apologize for the inconvenience caused. We appreciate your feedback and will work to improve our scheduling processes. We're glad the engineer who finally completed the repair was courteous and professional.
Great service
December 6, 2024
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Poor service
December 5, 2024
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Kind regards,
National Windscreens
Efficient replacement of windscreen and saved our car park sticker
After the website claimed the windscreen only needed a repair, an engineer upon visiting immediately indicated that a replacement was needed due to the size of the ‘chip’, and booked us in for the next day at the depot in Bury. On dropping off the car at the depot, was advised how long it would take. Was called when the car was ready and advised on what to do, such as not exposing it to high pressure water for at least 4 days. Technician was friendly and knowledgeable.
One nice touch was taking the national trust car park sticker that we’d totally forgotten about, out of the old windscreen and left it in the car for us to position it on the new one. It could easily have been thrown away so it was nice that they saved it.
Looks like a good job, it remained dry and mild for a week which hopefully means the glue has fully cured.
There were a couple of bits of dirt on the dashboard, presumably from removing the old windscreen, that we needed to clean off, but only took 2 minutes with a wipe.
November 6, 2024
Reply from National Windscreens - Bury
We appreciate you taking the time to share your positive experience with our service. It's wonderful to hear that you found our engineer to be helpful and knowledgeable, and that you were impressed with the technician's friendly demeanor. We're also glad to hear that you were pleased with the overall quality of the work, including the attention to detail in saving your National Trust car park sticker. We strive to provide excellent customer service and are happy to hear that we met your expectations.
easy online booking
easy online booking, van expected, called when finished, new screen fitted. job done
October 30, 2024
Reply from National Windscreens - Bury
Thank you for taking the time to share your positive experience. We're glad to hear that you found our booking process easy and that you were happy with the service you received.
Reply from National Windscreens - Bury
We appreciate your kind words about our service. We're glad you found our engineer to be polite and that you were satisfied with the turnaround time.
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