New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... See more
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I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
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Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested tim... See more
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Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
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Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
616 reviews
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Reply from National Windscreens - Canterbury
We're so pleased you experienced great service and found our staff friendly, making the process very easy for you. Thank you for your wonderful feedback!
Reply from National Windscreens - Canterbury
We're so pleased to hear that you experienced good communication and a neat and tidy fitting. Thank you for your wonderful feedback!
Windscreen replacement
Appointment time was later than agreed
No facilities were offered whilst car was there. When I asked about buses, not much info was forthcoming
July 17, 2026
Reply from National Windscreens - Canterbury
We appreciate your feedback regarding the appointment time and the lack of facilities. We're reviewing our processes to improve our service.
Very bad customer service at the local…
Very bad customer service at the local depot staff was not cooperative not helpful
July 17, 2026
Reply from National Windscreens - Canterbury
We are concerned to hear about your experience at our local depot. We are actively reviewing your feedback to improve our service.
Reply from National Windscreens - Canterbury
We are so pleased to hear that you found our service to be very quick and professional. We truly appreciate your positive feedback!
Great service
Great service, kept informed as to when work completed. A quick and convenient service. Hence five stars.
July 15, 2026
Reply from National Windscreens - Canterbury
We're so pleased to hear you received great service and were kept informed about the work. It's wonderful to know you found our service quick and convenient!
Lack of communication
Fitted the windscreen fine the main problem was calling me 20 minutes before they closed on a Saturday claiming they sent me a text and a email saying my car was ready to be collected in what i hadn't had so had to rush to get someone to bring me back down to the canterbury branch wasnt to happy otherwise I would of been without a car till monday
July 14, 2026
Reply from National Windscreens - Canterbury
We are very sorry to hear about the miscommunication regarding your car's collection and the inconvenience it caused. We understand your frustration with having to rush back to our branch. We will review our notification process to prevent similar issues.
Okay experience
Okay experience. There was a mix up with a repair that needed to be a replacement. I contacted customer services that changed the repair to a replacement but when I turned up at the centre they were not told about it so I had wasted a whole days leave from work as they could not replace it that day.
Luckily I didn’t have to wait too long for the replacement screen to come in to the centre. It took a long time to get done but the quality of the work was good and the guys in the centre were friendly and polite.
July 6, 2026
Reply from National Windscreens - Canterbury
We appreciate your feedback and are sorry to hear about the mix-up regarding your repair and replacement. We understand how frustrating it must have been to take a day off work unnecessarily. We're glad to hear that the quality of the work was good and that our team was friendly and polite.
Reply from National Windscreens - Canterbury
We're so pleased you experienced very quick service and found our team to be pleasant. Thank you for your wonderful feedback!
Trustworthy
Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested time. My only quibble would be that the numerous reminders of the booking shifted between 8 and 8.30 but this was not a problem. The windscreen is fine and the cameras etc. work properly.
HOWEVER - this AI generated reply appalls me. I would much rather no response - which isn't really needed unless the review makes a specific complaint - than this AI pap burning up the planet to regurgitate my own words back at me. A gullible fool would struggle to believe this was a reasoned response from a human being. The windscreen and its fitting remains above reproach.
July 6, 2026
Reply from National Windscreens - Canterbury
We're delighted to hear that our staff made you feel confident and that the waiting room was pleasant. It's great that the online booking was straightforward and the job was completed well within the suggested time. We appreciate your understanding regarding the reminder times.
Very helpful and polite staff,
June 27, 2026
Reply from National Windscreens - Canterbury
We're delighted to hear that our staff was helpful and polite during your experience. Thank you for your kind words; we truly appreciate them.
Windscreen fitting. …
Had to wait a while for the windscreen to be replaced but windscreen technician was excellent and did a great job. He was friendly and informative and received a good service.
July 1, 2026
Reply from National Windscreens - Canterbury
We're pleased to hear that despite the wait, our windscreen technician provided excellent service. We're glad they were friendly and informative, ensuring a great job was done.
Prompt service as per appointment
Prompt service as per appointment. Work carried out very quickly by polite and helpful staff.
Would recommend to anyone unfortunate enough to require their services.
July 1, 2026
Reply from National Windscreens - Canterbury
We're pleased to hear that our service was prompt and that our staff were polite and helpful. Thank you for your kind recommendation, and we appreciate you sharing your positive experience with us.
Reply from National Windscreens - Canterbury
We're so pleased to hear that our technicians were fabulous, polite, experienced, and helpful. Thank you for your kind feedback!
Reply from National Windscreens - Canterbury
We are so pleased to hear that our staff was professional and friendly, and that you were happy with the job. Thank you for your wonderful feedback!
The fitting of the wind screen was…
The fitting of the wind screen was great, no problems.
June 25, 2026
Reply from National Windscreens - Canterbury
We're delighted to hear that the windscreen fitting went smoothly and that you had no problems. Thank you for sharing your positive experience!
I was advised about the technicians…
I was advised about the technicians arrival time. He was very professional and polite. He did the work well and cleaned all the loose glass up.
June 24, 2026
Reply from National Windscreens - Canterbury
We're so pleased you were kept informed about our technician's arrival and that they were professional and polite. It's wonderful to hear the work was done well and the area was cleaned. Thank you for your feedback!
Clear instructions and texts to remind…
Clear instructions and texts to remind me. The windscreen was replaced in 3 hrs (including recalibration of the sensors and connecting the windscreen heater). Faster than the 4hrs i was told. Job well done.
June 24, 2026
Reply from National Windscreens - Canterbury
We're delighted to hear that our instructions and reminders were clear and that your windscreen replacement, including sensor recalibration and heater connection, was completed faster than expected. We appreciate your kind words about a job well done!
Simple and easy process.
Simple and easy process.
Provided good quality part and the fitter (Dan - Kent) was professional and efficient.
Great all round.
June 20, 2026
Reply from National Windscreens - Canterbury
We're so pleased you found our process simple and easy, and that you received a good quality part. We're also delighted to hear our fitter was professional and efficient. Thank you for your wonderful feedback!
Replacement Windscreen Fit and Finish
Recently had a windscreen replacement and whilst the staff were kind and helpful, I wouldn't say the finish on the replacement was very good.
When inspecting the rubber seal / moulding / trim that sits in the channel between the windscreen and frame, the curved corner on the drivers side (on the top of the windscreen) does not sit correctly, and rubber seal is wavy across the roof line, not straight as it was before.
This seal is supposedly (according to the staff) decorative and shouldn't affect water tightness (not yet tested), nonetheless I would have appreciated the fitter spending a bit more time to ensure this seal was evenly fitted especially being a visible decorative seal / rubber trim.
Not entirely sure I would use National Windscreens again.
June 29, 2026
Unprompted review
Reply from National Windscreens - Canterbury
We appreciate you sharing your recent experience with us. We are concerned to hear that the finish of your windscreen replacement did not meet your expectations, particularly regarding the fit of the rubber seal. We understand your disappointment that this visible trim is not sitting as straight as it should be, even if it's considered decorative. We are committed to ensuring a high standard of workmanship, and we take your feedback seriously. We will be reviewing our fitting procedures to ensure such issues are addressed.
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