New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
Company replied
Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested tim... See more
Company replied
Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
Company replied
Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I was received promptly by a cheerful…
I was received promptly by a cheerful young man and advised regarding time and how completion would be advised.
On receipt of advice, I returned to the site and again experienced prompt and friendly welcoming attention. My booking was made by my insurer.
June 19, 2026
Reply from National Windscreens - Canterbury
We appreciate you sharing your feedback. We're happy to hear you were promptly received by a cheerful team member and experienced friendly, welcoming attention. We're glad your booking process was smooth.
Couldn’t Thank Daniel and Gareth Enough for Their Help
I honestly cannot thank Daniel and Gareth at the National Windscreens Canterbury branch enough.
After driving down from the North West on Thursday to catch the Le Shuttle to France on Friday morning, we discovered our windscreen had been badly smashed overnight. The call centre initially told us there was no availability until the following Wednesday, which immediately caused panic about missing our holiday and how we would even get home.
Thankfully, we were then contacted by the Canterbury branch, who told us they could start early the next morning and help us out. They later called back and managed to fit us in at 2pm the same day instead. I can’t tell you the relief after that phone call! And we were back on the road by 3pm.
From start to finish, Daniel and Gareth were kind, compassionate, and genuinely determined to help. They turned a very stressful situation into something completely manageable, and we are incredibly grateful for their effort and professionalism. Not all hero’s wear capes!!
An absolute credit to the company.
Would I recommend them? Without hesitation.
June 19, 2026
Reply from National Windscreens - Canterbury
We are so glad to hear that our team was able to assist you during such a stressful time. It is wonderful to know that we could help you get back on the road quickly and ensure your holiday plans remained intact. We truly appreciate you sharing your positive experience with us.
Screen replaced on time.
Screen replaced on time.
Would have been useful to know in advance there was a quiet area with WiFi where I could have done some work. Maybe put that on your booking confirmation e mails and text what facilities are available
June 15, 2026
Reply from National Windscreens - Canterbury
We're glad your screen replacement was timely. We appreciate your feedback about our quiet area and will consider adding facility details to future communications.
Terrible service
Terrible service! Have now noticed that the spoiler they had to refit after wrenching off car, is off to one side and is hitting and chipping paint off side wing of my car!
June 5, 2026
Unprompted review
Reply from National Windscreens - Canterbury
We are truly sorry to hear about the issue with your car's spoiler and the damage to the paint. We want to make this right. Please contact us directly so we can investigate and resolve this for you.
Reply from National Windscreens - Canterbury
We are so pleased you experienced great customer service and a clean, quick job. Thank you!
Reply from National Windscreens - Canterbury
We appreciate your feedback.
Reply from National Windscreens - Canterbury
We're glad you enjoyed our quick service and comfortable waiting area. Thank you for your positive feedback!
Engineer telephoned to give exact time…
Engineer telephoned to give exact time of arrival and then again to discuss whether I wanted to keep the old mirror .
Very helpful
June 12, 2026
Reply from National Windscreens - Canterbury
We're happy to hear our engineer provided such helpful and timely service. Thank you for sharing your positive feedback!
Stone chip repair with minimal damage.
Stone chip repair with minimal damage.
All day appointment lost tracking approximately 1 and a half hours before appointment.
Got a telephone call ten minutes before to say they were local.
Friendly staff repair took about ten minutes max.
Good job
June 12, 2026
Reply from National Windscreens - Canterbury
We're so glad to hear we could quickly resolve the stone chip and that our team was friendly. We appreciate your feedback regarding the tracking.
Pretty damn good
Pretty damn good
From booking to having the screen fitted - plain sailing
Dropped off - had a coffee and breakfast and I got the call it was done !
May 28, 2026
Reply from National Windscreens - Canterbury
We're so glad to hear your experience was smooth from booking to completion! We appreciate you sharing your positive feedback.
The service was very good
The service was very good. The team were friendly and welcoming.
June 1, 2026
Reply from National Windscreens - Canterbury
We're so pleased our team was friendly and welcoming, and the service was very good. Thank you!
Very good service
Very good service. Man who fitted the windscreen was lovely and helpful.
Great experience from start to finish - thank you
June 5, 2026
Reply from National Windscreens - Canterbury
We're so pleased you received very good service and found our technician lovely and helpful. We appreciate your positive feedback!
Reply from National Windscreens - Canterbury
We're glad you enjoyed your experience. We appreciate your kind words.
Very slick service
Very slick service. Windscreen replaced well and well within specified time given. Courteous staff. Would use again.
May 28, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We're glad to hear you received slick service, a well-replaced windscreen, and courteous staff.
Reply from National Windscreens - Canterbury
We are so glad you were pleased!
Reply from National Windscreens - Canterbury
We are so pleased you were very happy with our amazing, fast service.
Reply from National Windscreens - Canterbury
Thank you for your positive feedback!
Excellent Service
Got to the depot a little bit early and was met at reception by a member of Staff who informed me that he would be able to get my car in straight away
May 20, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We are happy to hear that we were able to accommodate your car early. We are glad everything went smoothly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.