New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... See more
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See what reviewers are saying
I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
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Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested tim... See more
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Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
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Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
617 reviews
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Good communication
Good communication, well organised, I had to have the first screen changed due to an imperfection in my eye line but was dealt with efficiently and promptly. From booking to completion the staff were all very helpful
May 15, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you experienced good communication and that our staff were helpful throughout the process, even with the screen change.
Reply from National Windscreens - Canterbury
We appreciate your kind words! We are so glad you were pleased.
Reply from National Windscreens - Canterbury
We appreciate your kind words and positive feedback. Thank you for sharing your experience with us!
Great service
May 12, 2026
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Canterbury
We appreciate your kind words!
I wouldn’t recommend
Was able to drop car over early which was really helpful. But when I got my car back none of my parking sensors were working and the paint on the top edge of bonnet had been scrapped. When I phoned up the man basically said it won’t be the change of the window screen that has affected this. (Even though they worked before) and mentioned the scrape on the paint and still tried to fob me off. He said to pop in and we can have a look but don’t think it will be that! So I didn’t bother and took it to my local garage instead.
May 11, 2026
Reply from National Windscreens - Canterbury
We appreciate you bringing these concerns to our attention. We are truly sorry to hear about the issues with your parking sensors and the paintwork after your service. We take your feedback seriously and will review our procedures to prevent similar occurrences.
Turning a small disaster on its head
Initial contact through insurance website failed but on checking if appointment had been made, the branch was very proactive and when the booking issue was sorted, they was able to squeeze my appointment in that day. I can't recommend them enough. Excellent service.
May 9, 2026
Reply from National Windscreens - Canterbury
We're so glad we could accommodate your appointment quickly after the initial booking issue. We appreciate your kind words about our proactive service. Thank you for your excellent feedback!
Good job and good communication
They done a very good job replacing my windscreen, although there was a mix up with the correct windscreen being ordered or delivered and needed to keep my car longer, the communication was very good.
April 27, 2026
Reply from National Windscreens - Canterbury
We're glad to hear that you are happy with the windscreen replacement. We appreciate your highlighting our communication, even with the initial mix-up. Thank you for your positive feedback.
Great Service
Great communication throughout the whole process. Booking process was quick and easy and being able to choose a date and time was really helpful.
The engineer called me when he was on his way and was friendly and approachable when he arrived. Fixed the chip in my windscreen quickly and efficiently.
April 30, 2026
Reply from National Windscreens - Canterbury
We appreciate you sharing your feedback. We're happy to hear that communication was great and the booking process was quick and easy. It's great to know the technician was friendly and efficient in repairing the chip. Thank you!
Good experience
Very helpful and polite staff explained everything to me when I dropped the car off . Finished earlier than expected. Excellent communication. Went for the new wiper blade option . Very pleased with the result . I had originally booked for Monday but unfortunately had a blow out on the way, so had to reschedule. The rescheduling process was very easy and had the replacement fitted on Friday morning.
May 5, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that the staff were helpful and explained everything clearly. We appreciate you mentioning the excellent communication and that the service was completed ahead of schedule. We're glad you're pleased with the new wiper blade and that rescheduling was easy.
Great service
Possibly the best service i have received in a very long time. Helpful informative at every step of the way could not have done more for me. Highly recommend. Put your trust in this team. You will not be sorry. Thanks
May 5, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that you had such a positive experience! It's wonderful to know our team was so helpful and informative. We appreciate you putting your trust in us and for your recommendation.
Efficient friendly fitter
Fitter phoned me to advise me when he would arrive. Punctual and efficient even though the wiper blade nuts/screws were ceased on. No mess. Nice clean screen.
April 29, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that the fitter contacted you with arrival information and efficiently completed the work despite difficulties with the wiper blades. We appreciate your positive feedback!
Reply from National Windscreens - Canterbury
We appreciate you sharing that our service was brilliant and fast! We are so happy you were pleased with us.
Great technician
May 1, 2026
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Even when the replacement screen…
Even when the replacement screen arrived damaged the team managed to get another one and still complete the job on the same afternoon
Excellent customer service
April 20, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that our team was able to resolve the issue with the damaged replacement screen and complete the job on the same afternoon.
Reply from National Windscreens - Canterbury
We appreciate you sharing that our service was easy to book, fast, and efficient! We are so happy you were pleased with us.
Reply from National Windscreens - Canterbury
We're happy to hear that the work was completed on time and that you found our service friendly. Thank you for your positive feedback.
The best guys
April 16, 2026
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Canterbury
We're glad you found our services quick and simple, with clear explanations. Thank you for your positive feedback!
Windscreen on my Genesis GV60 replaced…
Windscreen on my Genesis GV60 replaced due to an initial stone chip that I hadn’t spotted that then extended into a wide crack. Their first GV60! The staff were friendly polite and the work was carried out well within the time indicated. ADAS calibration also carried out. Very professional and recommended.
April 9, 2026
Unprompted review
Reply from National Windscreens - Canterbury
We're happy to hear that our staff were friendly and polite during your Genesis GV60 windscreen replacement, including the ADAS calibration. We appreciate your recommendation and are glad the work was completed promptly!
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