Really helpful. Booked in quickly. I arrived and was greeted warmly. The gentleman had the issue sorted within 15 mins and the price was reasonable. Would 100% use them again.
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See what reviewers are saying
I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
Company replied
Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
Company replied
New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... See more
Company replied
Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
631 reviews
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Reply from National Windscreens - Canterbury
We are so pleased you experienced great customer service and a clean, quick job. Thank you!
Reply from National Windscreens - Canterbury
We appreciate your feedback.
Reply from National Windscreens - Canterbury
We're glad you enjoyed our quick service and comfortable waiting area. Thank you for your positive feedback!
Engineer telephoned to give exact time…
Engineer telephoned to give exact time of arrival and then again to discuss whether I wanted to keep the old mirror .
Very helpful
June 12, 2026
Reply from National Windscreens - Canterbury
We're happy to hear our engineer provided such helpful and timely service. Thank you for sharing your positive feedback!
Stone chip repair with minimal damage.
Stone chip repair with minimal damage.
All day appointment lost tracking approximately 1 and a half hours before appointment.
Got a telephone call ten minutes before to say they were local.
Friendly staff repair took about ten minutes max.
Good job
June 12, 2026
Reply from National Windscreens - Canterbury
We're so glad to hear we could quickly resolve the stone chip and that our team was friendly. We appreciate your feedback regarding the tracking.
Pretty damn good
Pretty damn good
From booking to having the screen fitted - plain sailing
Dropped off - had a coffee and breakfast and I got the call it was done !
May 28, 2026
Reply from National Windscreens - Canterbury
We're so glad to hear your experience was smooth from booking to completion! We appreciate you sharing your positive feedback.
The service was very good
The service was very good. The team were friendly and welcoming.
June 1, 2026
Reply from National Windscreens - Canterbury
We're so pleased our team was friendly and welcoming, and the service was very good. Thank you!
Very good service
Very good service. Man who fitted the windscreen was lovely and helpful.
Great experience from start to finish - thank you
June 5, 2026
Reply from National Windscreens - Canterbury
We're so pleased you received very good service and found our technician lovely and helpful. We appreciate your positive feedback!
Reply from National Windscreens - Canterbury
We're glad you enjoyed your experience. We appreciate your kind words.
Very slick service
Very slick service. Windscreen replaced well and well within specified time given. Courteous staff. Would use again.
May 28, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We're glad to hear you received slick service, a well-replaced windscreen, and courteous staff.
Reply from National Windscreens - Canterbury
We are so glad you were pleased!
Reply from National Windscreens - Canterbury
We are so pleased you were very happy with our amazing, fast service.
Reply from National Windscreens - Canterbury
Thank you for your positive feedback!
Excellent Service
Got to the depot a little bit early and was met at reception by a member of Staff who informed me that he would be able to get my car in straight away
May 20, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We are happy to hear that we were able to accommodate your car early. We are glad everything went smoothly.
Good communication
Good communication, well organised, I had to have the first screen changed due to an imperfection in my eye line but was dealt with efficiently and promptly. From booking to completion the staff were all very helpful
May 15, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you experienced good communication and that our staff were helpful throughout the process, even with the screen change.
Reply from National Windscreens - Canterbury
We appreciate your kind words! We are so glad you were pleased.
Reply from National Windscreens - Canterbury
We appreciate your kind words and positive feedback. Thank you for sharing your experience with us!
Great service
May 12, 2026
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Canterbury
We appreciate your kind words!
I wouldn’t recommend
Was able to drop car over early which was really helpful. But when I got my car back none of my parking sensors were working and the paint on the top edge of bonnet had been scrapped. When I phoned up the man basically said it won’t be the change of the window screen that has affected this. (Even though they worked before) and mentioned the scrape on the paint and still tried to fob me off. He said to pop in and we can have a look but don’t think it will be that! So I didn’t bother and took it to my local garage instead.
May 11, 2026
Reply from National Windscreens - Canterbury
We appreciate you bringing these concerns to our attention. We are truly sorry to hear about the issues with your parking sensors and the paintwork after your service. We take your feedback seriously and will review our procedures to prevent similar occurrences.
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