New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... See more
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See what reviewers are saying
I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
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Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested tim... See more
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Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
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Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
617 reviews
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Fast and speedy service.
April 17, 2026
Reply from National Windscreens - Canterbury
We appreciate you sharing that our service was fast and speedy! We are so happy you had a wonderful experience with us.
Reply from National Windscreens - Canterbury
We appreciate you sharing that our service was polite, friendly, efficient, and quick! We are so happy you had a great experience with us.
Because it did what it said on the tin
Because it did what it said on the tin. I dropped off my car, returned some hours later to find that it had a new windscreen and the interior had been efficiently cleared of broken glass. I paid my money, they did their stuff, everybody content.
April 9, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that the service met your expectations! It's great to know the windscreen replacement and glass removal were completed efficiently, leaving you content with our work. Thank you for your positive feedback.
Such helpful people
Such helpful people. Very responsive to customers. I was able to reach them promptly and they had the repair completed immediately. A very good service
September 26, 2025
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to learn that you found our team helpful and responsive, and that the repair was completed immediately. We are glad you received a very good service.
No problem with the screen replacement
No problem with the screen replacement, after opening up my bonnet, I found that none of the trims had been fitted correctly and 2 spanners were left on the scuttle.
April 3, 2026
Reply from National Windscreens - Canterbury
We appreciate your feedback and are sorry to hear about the trim and tools. We'll review our procedures to prevent this from happening again.
Job done when they said it would be
Job done when they said it would be, easy booking process & friendly staff
April 3, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We are so happy to learn that the job was completed on time, the booking was easy, and our staff was friendly.
A very professional and customer…
A very professional and customer oriented service. I was kept informed of the work to be done and given all the reassurances I needed. The windscreen replacement was diligently done, as planned, I even got some money back. Highly recommended.
March 27, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you received professional, customer-oriented service and were well-informed. It's great to know the windscreen replacement was diligently done and met your expectations.
Excellent service from enquiry to completion.
Excellent service from initial enquiry and the booking-in procedure through to completion of the work and collecting the vehicle.
March 28, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that you had such a positive experience with our service, from your initial contact through to collecting your vehicle. Thank you for your feedback!
An expert experience
An expert experience. Professional contact from first phone call to job completion.
A job well done, thank you
March 28, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We are so happy to learn that you had a professional experience from the first contact through the completion of the job.
the polite and friendly engineer…
the polite and friendly engineer carried out the job quickly and efficiently
March 20, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We are so happy to learn that the engineer was polite and friendly and completed the job quickly and efficiently.
Quick & easily arranged appointment to…
Quick & easily arranged appointment to collection of car. Professionally replaced. Great service
March 18, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that the appointment and replacement process was quick and easy. We appreciate your feedback and are glad you were satisfied with our service.
Reply from National Windscreens - Canterbury
We're glad your windscreen replacement service was trouble-free. Thank you for your positive feedback; it means a lot to us.
Reply from National Windscreens - Canterbury
We appreciate you sharing that our staff were friendly and explained the process while completing the job! We are so happy you were pleased with us.
windscreen replacement
From the first phone call everyone was very professional and helpful,the fitter kept me informed of his arrival time and did a great job and was polite and tidy.
would recommend
March 13, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you found everyone professional and helpful, and that the fitter was punctual, did a great job, and was polite and tidy.
Very helpful staff
I had a windscreen replacement for my van and even though the new screen cracked as they put it in ( factory defect) they was so apologetic ( Lauren) they remained professional and ordered an other windscreen and arranged a time convenient for me to come back and have new windscreen installed.
Thank you
March 10, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that our team remained professional and accommodating when the initial windscreen had a defect, and that we arranged a convenient time for your replacement. Thank you!
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We are so happy to hear that you found our team friendly and understanding and that they did a great job.
Great quick service
Great quick service, easy to book a time and date all online. Well informed by Lauren when the car will be ready for collection.
February 20, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you found it easy to book your car's appointment online and that you were well-informed regarding collection.
10/10 wouldn't go anywhere else!
Both staff members that we spoke to were fantastic. Polite, friendly, completed the repair quicker than expected, and even went above and beyond to help with another issue we had.
February 14, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that our staff members were polite and friendly and that the repair was completed quickly. We're also glad they could assist with the other issue.
Service was class from start to finish
Service was class from start to finish! I live a fair while away and they allowed me space to work and made me a brew (thank you Barry)
February 18, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that our service was class from start to finish! We appreciate you taking the time to share your positive experience and are glad you enjoyed your visit.
Reply from National Windscreens - Canterbury
We are happy to hear that you found our staff friendly and the waiting area nice. Thank you for your positive feedback!
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