New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... See more
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See what reviewers are saying
I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
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Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested tim... See more
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Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
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Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
617 reviews
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Service was class from start to finish
Service was class from start to finish! I live a fair while away and they allowed me space to work and made me a brew (thank you Barry)
February 18, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that our service was class from start to finish! We appreciate you taking the time to share your positive experience and are glad you enjoyed your visit.
Reply from National Windscreens - Canterbury
We are happy to hear that you found our staff friendly and the waiting area nice. Thank you for your positive feedback!
The fitting and initial booking was…
The fitting and initial booking was great then I had to speak to customer service he gave me the wrong information and total confused what should have been a straightforward booking
February 17, 2026
Reply from National Windscreens - Canterbury
We appreciate you bringing this to our attention. We're sorry that the information you received caused confusion with your booking. We'll review this to improve our service.
Excellent service levels
Excellent service levels, prompt reaction and good quality finish as well as competitive pricing.
February 14, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We're happy to hear that you received excellent service, a prompt response, a good quality result, and competitive pricing.
Easy to organise. Great experienced Fitter
Professional service dealt with promptly and an excellent fitter
February 9, 2026
Reply from National Windscreens - Canterbury
We appreciate you sharing your feedback! We are so happy to learn about the professional service dealt with promptly by an excellent fitter.
Prompt
Got in touch for a small repair on the stone hit windscreen. Got it fixed before the appointment as the technician was around the area.
February 7, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that the technician was able to assist you with your windscreen repair so quickly. Thank you for your positive feedback; we appreciate it!
Successful and Neat Repair
The stone chip repair was neat and the resin application certainly reduced the appearance of the chip to an acceptable level. The technician explained that not all chips repair successfully due to the pressure applied during the process but mine seems to have been successful. I was happy with the work carried out.
February 6, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that the stone chip repair met your expectations and reduced the chip's appearance. We appreciate you noting the technician's explanation and are glad the repair was successful for you. Thank you for your positive feedback!
Glass shards EVERYWHERE
Glass shards some cube sized and many more splinter sized left all over my dashboard, footwell, passenger seat, bonnet of the car, some glue type residue everywhere on the dash. They glued it on poorly as it had seaped out the sides also no trim around the screen... Awful service given from them at the Canterbury Base. I have submitted a complaint to customer services awaiting a reply. This is very dangerous.
February 5, 2026
Unprompted review
Reply from National Windscreens - Canterbury
We regret the glass shards and glue residue left in your car, and the missing trim. We're sorry the service at the Canterbury base was not satisfactory and that this has caused a dangerous situation. We appreciate your complaint and will use your feedback to improve.
Reply from National Windscreens - Canterbury
We appreciate you sharing that we were on time, nearly finished, and had good communication. We are so happy you had a positive experience.
perfect service
Excellent quick service splendid friendly chap turned up all great.
Thank you
January 26, 2026
Reply from National Windscreens - Canterbury
We appreciate your feedback and are so glad to hear about your excellent and quick service experience with our friendly team member. Thank you!
Whole process from booking to collecting car was stress free.
Booking appointment was easy. Excellent and clear communication. No issues so far, with the windscreen replacement.
January 23, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We're happy to hear that booking your appointment was easy and that our communication was excellent and clear.
5 star service thanks
January 22, 2026
Reply from National Windscreens - Canterbury
We appreciate you taking the time to share your wonderful experience with us. Thank you for your feedback!
Top Canterbury staff
I was late, the staff were very polite and understanding. Made me a coffee and my windscreen was soon completed.
Great service.
January 17, 2026
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that our staff were polite and understanding when you were late, and that you enjoyed the prompt service.
Reply from National Windscreens - Canterbury
We appreciate you sharing! We are so happy you were pleased with our efficient and friendly service.
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We're so happy to hear that all of your questions were answered in detail and that a very good job was completed.
Quick appointment & good service.
January 14, 2026
Reply from National Windscreens - Canterbury
We are happy to hear that you received quick assistance and good service. We appreciate your positive feedback and your time.
Nice friendly guy
Nice friendly guy, explained everything before starting, happy to leave him just to get on with work, he made sure I was happy with everything before leaving.
January 16, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that you had such a positive experience! We appreciate you highlighting the clear communication and your comfort with the service provided. Thank you for your feedback!
Quick to respond and the car was ready…
Quick to respond and the car was ready when they said it would be.
January 9, 2026
Reply from National Windscreens - Canterbury
We're glad to hear that we responded quickly and that your car was ready at the promised time. Thank you for your positive feedback!
Windscreen replacement
The windscreen replacement was completed in a much shorter time frame than expected.
January 8, 2026
Reply from National Windscreens - Canterbury
We're happy to hear that the windscreen replacement was completed faster than you expected. Thank you for your positive feedback; we appreciate it!
Had no problems.
January 12, 2026
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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