I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
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Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested tim... See more
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Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
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Very helpful and polite staff explained everything to me when I dropped the car off . Finished earlier than expected. Excellent communication. Went for the new wiper blade option . Very pleased with t... See more
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Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
621 reviews
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The technician arrived a little later…
The technician arrived a little later than planned but he kept me up to date with his expected arrival. The work was accomplished in a friendly manner and effectively.
October 23, 2025
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you were kept informed of the technician's arrival and that the work was completed effectively and in a friendly manner.
New windscreen replacement
Did a great job. The repair of a new windscreen was quick, they also had to set up the sensors to make sure everything was working as it should.
October 24, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the windscreen repair and sensor setup met your expectations with prompt service. Thank you for your positive feedback; we appreciate it!
Very efficient and rapid
Very efficient and rapid. As good as new. However the windscreen fitted was not an official BMW screen. I cannot tell the difference apart from the ‘head-up’ display needed maximum adjustment in the seetings to get aligned, and still looks a little glarey.
October 23, 2025
Reply from National Windscreens - Canterbury
We appreciate your feedback and are glad the service was efficient. We'll review the windscreen alignment issue and head-up display adjustment. Thank you for bringing this to our attention.
Dan was super courteous and the work…
Dan was super courteous and the work was swiftly completed.
October 18, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the work was swiftly completed and that you found our team member courteous. Thank you for your positive feedback!
Very professional
Very professional on the phone I was kept updated by txt and phone the fitter was on time helpful and friendly very polite I’m well pleased
October 7, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you had a positive experience! It's great to know that you were well-informed and that the fitter was helpful, friendly, and punctual. Thank you for your feedback.
From the time I made the call to claim…
From the time I made the call to claim it was all so quick and efficient the date was arranged that suited myself and the technician arrived on that date within the times he shared with me, he was professional and well mannered, completely happy with the finish work
October 13, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the claim process was quick and efficient. It's great to know the appointment scheduling met your needs and that the technician was professional. We appreciate your positive feedback regarding the completed work.
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service, excellent comms, would definitely recommend and will use again!
September 16, 2025
Reply from National Windscreens - Canterbury
We appreciate you sharing your feedback! We're happy to hear you received excellent service and comms. We'll gladly welcome you back anytime.
Easy to book a slot
Easy to book a slot. Fitter turned up on time and did a very good job fixing the crack in my screen
October 2, 2025
Reply from National Windscreens - Canterbury
We appreciate you taking the time to leave us a review! We're happy to hear that booking was easy and the repair was completed to a high standard.
The fitter who replaced my damaged windscreen
The fitter who replaced my damaged windscreen advised me what he needed to do and that it would take about 1.5 hours to complete the job. He also rang before he arrived to say what time he would get here. All went to plan and the new screen looks good.
A good job well done
October 6, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the replacement went smoothly and that the fitter kept you informed. It's great to know the new windscreen meets your expectations. Thank you for your positive feedback!
Very efficient.
Very efficient.
But address needs to be updated as old Rhodaus one appears in many searches, including in your own databases.
September 30, 2025
Reply from National Windscreens - Canterbury
We're glad you found our service efficient. We appreciate you bringing the address issue to our attention, and we'll certainly update our databases. Thanks for the feedback.
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Replacement windscreen at workshop
I was treated very politely when visiting workshop and offered coffee. waiting area very nice with wifi and very clean toilets
September 25, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you were treated politely and enjoyed our workshop's amenities. We appreciate your positive feedback regarding your experience with us.
I went to the Canterbury branch and…
I went to the Canterbury branch and they were absolutely BRILLIANT . I actually turned up at the time I was asked to . It is really worth doing that . Anyway the windscreen was replaced within 2 hours and they were really efficient and very nice too !
September 24, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that your visit to the Canterbury branch was a success! It's great to know the windscreen replacement was efficient, and the team was nice. Thank you for your positive feedback.
Replacement carried out
The guy ( Barry) who came to replace my screen was very polite and knew his job. Due to rain, he was delayed in carring out the work, at my address. He went to another job, returned to me as the rain had stopped. Window screen replaced. Great job and customer service.
September 23, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the screen replacement was successful and that you were pleased with the technician's service, even with the weather delay. We appreciate your positive feedback!
An excellent service.
The person who dealt with me was informative and polite. He informed me when the car was ready to be collected.
September 15, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you found our team member informative and polite. We appreciate your positive feedback regarding the updates you received on your car.
Reply from National Windscreens - Canterbury
We appreciate you sharing! We are so happy to hear you received great service, and the job was very professional and polite.
Extremely professional,courteous and…
Extremely professional,courteous and informative
September 6, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you had such a wonderful experience with our team. We appreciate you taking the time to leave us this positive feedback!
Good service.
On time polite knowledgeable clean worker very pleased with the service
September 2, 2025
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We are so glad to hear that you were very pleased with our on-time, polite, knowledgeable, and clean service.
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