Really helpful. Booked in quickly. I arrived and was greeted warmly. The gentleman had the issue sorted within 15 mins and the price was reasonable. Would 100% use them again.
Company replied
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See what reviewers are saying
I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
Company replied
Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
Company replied
New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... See more
Company replied
Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
631 reviews
Asks customers to review
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Lovely staff
Lovely staff, the lady on the phone and the gentleman who repaired the chip both were great.
Process was easy and efficiently handled.
December 29, 2025
Reply from National Windscreens - Canterbury
We appreciate you taking the time to leave us a review. We're happy to hear that you found our staff lovely and the process easy and efficiently handled. Thank you again.
Excellent service
Communication was excellent, man showed in allotted time, very friendly & professional, completed task in time he gave me.
December 29, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that our communication was excellent and the task was completed professionally and on time. Thank you for your positive feedback!
Great service
December 23, 2025
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fast booking service excellent customer…
Fast booking service excellent customer service.
Trim damaged whilst putting back in however a new one had already been ordered and technician came to my home to replace within 2 working days. Couldn’t be happier with an excellent overall service.
Would definitely recommend to others.
December 24, 2025
Unprompted review
Reply from National Windscreens - Canterbury
We're happy to hear that you found our booking service fast and our customer service excellent. We appreciate your positive feedback regarding the quick resolution of the trim issue. We're glad you were happy with the overall service!
prompt service
November 14, 2025
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Barry
Barry was very friendly and professional when he came to change my windscreen. Top bloke, very happy with the work. Thank you again. Dover area
December 31, 2025
Unprompted review
Reply from National Windscreens - Canterbury
We're happy to hear that the windscreen replacement met your expectations. It's great to know the service was both friendly and professional. Thank you for your positive feedback!
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I arrived on time and was impressed…
I arrived on time and was impressed with the service I received I would totally recommend it
December 20, 2025
Reply from National Windscreens - Canterbury
We appreciate you taking the time to share your experience! We are happy to hear that you were impressed with the service you received. Thank you for the recommendation!
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick and clean install
A very polite and smarty dressed person,
Quick,clean & perfect installation
December 5, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you found the installation quick, clean, and perfect, and that you appreciated the installer's professionalism. Thank you for your feedback!
Reply from National Windscreens - Canterbury
We regret the incorrect windscreen replacement. We'll investigate to ensure this doesn't happen again. Thanks for your feedback.
Communication was very good
Communication was very good, the installer was very polite and efficient too.
November 29, 2025
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The guy carried out a great job ans was…
The guy carried out a great job ans was very professional considering he fitted the screen alone however he did scratch the plastic screen covers at the bottom corners of the screen.
November 29, 2025
Reply from National Windscreens - Canterbury
We appreciate your feedback and are glad the technician was professional and did a great job. We're sorry to hear about the scratches on the screen covers and will address this issue.
Quick and great job !!
Quick and great job !!! It's been done in an hour !!! Great staff friendly and helpful !!!
November 29, 2025
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We're happy to hear that you had a quick and great experience with our friendly and helpful staff. Thank you!
Reply from National Windscreens - Canterbury
We appreciate you sharing! We are so happy to hear that our staff was great, and the service was speedy and clean.
Friendly, speedy and handy
Was able to work from their reception area, super friendly team who finished my windscreen replacement up in an hour!
November 26, 2025
Reply from National Windscreens - Canterbury
We're happy you had such a positive experience and were able to work from our reception area. It's great to hear our team completed your windscreen replacement quickly! Thanks for your feedback.
Reply from National Windscreens - Canterbury
We're happy to hear that the booking and drop off were simple for you. Thank you for your feedback!
The guy in the shop cleverly shifted…
The guy in the shop cleverly shifted the fault back on to me
November 19, 2025
Reply from National Windscreens - Canterbury
We regret that you feel that way. We will review this to improve our service. Thanks for your feedback.
Great response and service from initial…
Great response and service from initial call through to the guy who fixed the issue! Great job!
November 20, 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you received great support and service! We appreciate your positive feedback regarding our team's responsiveness and issue resolution. Thanks for sharing!
Quick easy and good service
November 15, 2025
Reply from National Windscreens - Canterbury
We're glad you found our service quick and easy. Thank you for your positive feedback; we appreciate it!
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