They did their best to help us as quickly as possible. As a business they were busy and fitted us in and kept us informed during every step. Morgan was amazing and did a fab job, very professional. I... See more
Company replied
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See what reviewers are saying
The appointment was good once the booking was finally confirmed. It was changed which was a bit of a pain. But once the appointment was finalised it was great. We arrived a few minutes early. The gent... See more
Company replied
Great service all round. The booking process was straightforward and easy. It was also very convenient to have the windscreen fitted at home. On the day of fitting, the technician arrived promptl... See more
Company replied
Brilliant service on the hottest day of the year Staff very professional and helpful Booking process couldn't have been easier
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Company details
About National Windscreens - Cardiff
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit M6, Capital Business Park, CF3 2PU, Cardiff, United Kingdom
- 029-2199-0216
4.6
Excellent
685 reviews
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Excellent service from the technician
The vehicle technician was great! Rang us 15 mins beforehand to say he was on his way and the work and service he provided was excellent. The only negative was that we had to wait over 2 weeks for the appointment.
July 14, 2026
Reply from National Windscreens - Cardiff
We're delighted to hear that our technician provided excellent service and kept you informed. We sincerely apologize for the extended wait time for your appointment.
Windscreen replacement
Quick service.
Left some debris and black marks on my new windscreen
July 6, 2026
Reply from National Windscreens - Cardiff
We're concerned to hear about the debris and marks on your new windscreen. We are reviewing our procedures to prevent this.
Reply from National Windscreens - Cardiff
We're so pleased to hear that you found our service professional, clean, and tidy, and that we did an excellent job. Thank you for your wonderful feedback!
Awful company
Awful company. Installed a damaged windscreen. When reported to the company was informed I would have to cover the cost of a new one when the damage was on the screen prior to fitting and highlighted to the company 20 minutes after the fitter left have photo evidence with time stamps and nothing. Go autoglass next time. Take the hit. Shocking.
July 15, 2026
Unprompted review
Reply from National Windscreens - Cardiff
We are very sorry to hear about your experience with the damaged windscreen and the subsequent issues you encountered. We understand how frustrating this situation must be, especially after providing photo evidence. We are committed to investigating this matter thoroughly to understand what went wrong.
Kept in contact with appointment
Kept in contact with appointment, even gave me an earlier one.Technician was very professional
Did a brilliant job
July 10, 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear that we kept in contact regarding your appointment and were able to offer an earlier slot. It's wonderful that our technician was professional and did a brilliant job!
Very helpful great service and done…
Very helpful great service and done when they said it would be done
July 9, 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear that you received very helpful and great service, and that everything was completed as promised. Thank you for your kind words!
Great service all round
Great service all round. The booking process was straightforward and easy.
It was also very convenient to have the windscreen fitted at home.
On the day of fitting, the technician arrived promptly. He was very professional and had a friendly manner.
The windscreen was fitted and the car and surrounds were left spotless when he'd finished. The technician carried out checks on all the new windscreen features, e.g. heated windscreen etc. The old windscreen was disposed of by National Windscreens.
I was left with clear instructions regarding when I could use the car and when I could next wash the car etc.
I am very pleased with a thoroughly professional service by National Windscreens.
July 6, 2026
Reply from National Windscreens - Cardiff
We're delighted to hear that your booking process was straightforward and convenient, and that our technician provided professional and friendly service. It's wonderful to know you were pleased with the spotless finish and clear instructions. Thank you for your positive feedback on our professional service!
Great service quick and really clean too
July 6, 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear that you experienced great, quick, and clean service. Thank you for your kind feedback; we truly appreciate it!
Fantastic service
Fantastic service, all staff were polite and professional, didn't mind me hanging around their seating area until the job was done. Windscreen was replaced much faster than expected. Would recommend.
July 1, 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear you received such fantastic service and that our staff were polite and professional. It's wonderful that your windscreen was replaced much faster than expected!
Fast and Efficient Service
Fast and efficient windscreen replacement service. Easy booking process. Helpful staff.
June 19, 2026
Reply from National Windscreens - Cardiff
We're so pleased you found our windscreen replacement service fast and efficient, and that the booking process was easy. Thank you for highlighting our helpful staff!
Quick service and quality work.
July 3, 2026
Reply from National Windscreens - Cardiff
We are so pleased to hear that you experienced such prompt service and quality work from us. We truly appreciate your positive feedback!
Did a great job
Did a great job. A complete new windscreen in half the time quoted. Shame there wasn't a cafe near by to wait while the work is done
June 22, 2026
Reply from National Windscreens - Cardiff
We're delighted to hear that your windscreen replacement was completed so efficiently and that you were pleased with our service. We appreciate your feedback regarding the lack of nearby amenities.
Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Cardiff
We're delighted to hear that you experienced quick and good communication with us. Thank you for sharing your positive feedback!
Friendly and fast service
June 24, 2026
Reply from National Windscreens - Cardiff
We appreciate your kind words about our friendly and fast service. Thank you for taking the time to share your positive experience with us.
Make sure you have the new Cardiff…
Make sure you have the new Cardiff address but otherwise excellent
June 17, 2026
Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
seamless service
June 15, 2026
Reply from National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Cardiff
We're so pleased you found our service prompt, professional, and informative. Thank you for your kind words.
Reply from National Windscreens - Cardiff
We appreciate your kind words about our excellent service.
These guys helped me when I was in a…
These guys helped me when I was in a tough spot! The work was done quickly and the staff were very kind. Couldn’t recommend enough!
June 11, 2026
Reply from National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy to learn we could help you and that our staff was kind and efficient.
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