The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This Branch done an excellent professional job replacing my windscreen. Communication was first class. Very happy with the work carried out. Well recommended.
Company replied
Staff were extremely informative friendly and kept updated about what he's was doing Lovely guy
Company replied
Very welcoming gentleman, my car was taken straight into the workshop. We were told the replacement could take up to 4 hours depending on the car's computer and how the sensors reacted to the new wind... See more
Company replied
Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a rear screen break arranged for…
Had a rear screen break arranged for national windscreens to come out and replace on 3-10-24. One week later screen shattered arranged an independent company to come out who explained the rear wiper arm had been over tightened to the point it was rubbing on the glass so £380 total out of pocket my advice find a reputable company with experienced fitters
October 3, 2024
Reply from National Windscreens - Carlisle
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Had a rear screen break
Had a rear screen break. arranged for them to come out replaced the rear screen a week later screen shattered with a big hole.took it to an independent windscreen company who explained the rear wiper arm had been overtightened so the base of the wiper arm was rubbing directly on the glass. My advice use a reputable company with experienced fitter who know what they are doing will never use or recommend again £385 out of pocket thanks national windscreens
October 3, 2024
Unprompted review
Reply from National Windscreens - Carlisle
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The technician arrived promptly and delivered excellent service
Technician arrived on time and did a great job
October 2, 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A great job
The technician arrived on time and was very friendly. I had a quite large stone chip damage to my windscreen but about 20 minutes later it had disappeared. I'd be very happy to use National Windscreens again.
October 4, 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Just simply a fuss free experience
Just simply a fuss free experience. I booked, they arrived, window replaced and now all good. What's not to like.
September 17, 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional service windscreen replacement
Professional service, respected vehicle, contacted quickly after completion
September 16, 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Knowing when they would come
September 7, 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Can't praise the fella at Carlisle…
Can't praise the fella at Carlisle enough. He went that extra mile in doing a great job on our Mazda bongo. Great to have someone work on our vehicle who took pride in what he was doing. Big thanks
August 29, 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service
Good service. Online tracking worked well, the lads on the job were efficient and friendly.
August 30, 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The fact that it could be done at my…
The fact that it could be done at my house, as my last experience you couldn’t and I had to take it 80 miles to Kilmarnock and leave it and me in the middle of nowhere and no car for a week, but that’s over now, you’re man from Carlisle was great did it no fuss.
August 21, 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
As I drove home from Audi Carlisle I…
As I drove home from Audi Carlisle I got a message on my dash to contact Audi. The message said I was “ unconnected “ and Audi say that means a fault with your new windscreen.
Please advise how to correct this fault.
Robert Thomas
Audi Q5 - RT 53 XSW
August 22, 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.