The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
This Branch done an excellent professional job replacing my windscreen. Communication was first class. Very happy with the work carried out. Well recommended.
Company replied
Staff were extremely informative friendly and kept updated about what he's was doing Lovely guy
Company replied
Very welcoming gentleman, my car was taken straight into the workshop. We were told the replacement could take up to 4 hours depending on the car's computer and how the sensors reacted to the new wind... See more
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Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
394 reviews
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Reply from National Windscreens - Carlisle
Thank you for your kind words. We are so pleased to hear that you were happy with the service you received. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Carlisle
Thank you for your positive review. We're glad to hear you found our repair process quick and easy, and that you appreciated our communication. We value your business.
Mechanic had trouble removing rear wiper on Citroen Berlingo. Didn't want to break. My husband removed it and it broke. Husband finished job later by fitting new wiper and fitting clips.
Mechanic had trouble removing rear wiper
December 5, 2024
Reply from National Windscreens - Carlisle
We understand your frustration with the difficulty experienced in removing the rear wiper. We appreciate you bringing this to our attention and will use your feedback to improve our services.
A poor quality repair
A poor quality repair. The chip can still be seen unlike previous repairs from other companies
December 10, 2024
Reply from National Windscreens - Carlisle
We understand your disappointment with the repair. We strive to provide high-quality services and are sorry that this experience did not meet your expectations. We appreciate your feedback and will use it to improve our services.
Arrived unannounced on-the-day.
Arrived unannounced on-the-day.
Told me I need to take to garage and buy a new rear windscreen motor and have installed at my cost because the puller on van was inadequate/fit for purpose.
Removed blade myself in time to complete the installation.
December 9, 2024
Reply from National Windscreens - Carlisle
We understand your frustration with the unexpected situation and the inconvenience it caused. We strive to provide a smooth and efficient service, and we're sorry that this wasn't your experience. We'll take your feedback into account to improve our processes and ensure a better experience for future customers.
Came to my work very convenient and easy
December 3, 2024
Reply from National Windscreens - Carlisle
We're so glad to hear that you found our services convenient and easy to use. We appreciate your positive feedback and will continue to strive for excellence in all that we do.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Job left half done
Job left half done, fitter not able to replace rear wiper, so had to get someone to do it.
November 21, 2024
Reply from National Windscreens - Carlisle
We understand your frustration with the incomplete job. We value your feedback and will use it to improve our services.
Such friendly and fast service
Such friendly and fast service! Would highly recommend.
November 21, 2024
Reply from National Windscreens - Carlisle
Thank you for your kind words! We're thrilled to hear you found our service friendly and fast. We appreciate your recommendation.
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear that you found our service efficient and timely.
Very helpful and didn’t take long
Very helpful and didn’t take long
Kindly messaged to say when ready
Would definitely recommend
November 19, 2024
Reply from National Windscreens - Carlisle
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that we were able to meet your expectations.
Reply from National Windscreens - Carlisle
Thank you for your positive feedback. We're pleased to hear you were satisfied with our service and communication.
Reply from National Windscreens - Carlisle
Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and service. We appreciate you taking the time to share your feedback.
Very good service
Contacted me to say they were in the area and dealt with the windscreen even though my time slot was two days away
November 6, 2024
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your experience. We're glad to hear that we were able to accommodate your needs and provide you with the service you required.
Quick and efficient service
No problem getting an appointment (date) and I was also able to get a time when I explained we were travelling 40 miles to it. Took less than 2 hours to replace and calibrate. This is the difference with modern screens. Gone are the days when a fitter could do the replacement at your house.
November 9, 2024
Reply from National Windscreens - Carlisle
We appreciate your feedback and are glad to hear you were able to schedule an appointment that worked for you. We understand the convenience of having a quick and efficient repair, and we strive to provide the best possible service to our customers.
Reply from National Windscreens - Carlisle
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with our fast and friendly service.
Great service
Great service, very helpful staff, easy booking, efficient replacement and excellent instant help in re-fixing two minor trim parts.
Five star service in Carlisle branch, a very commendable result. Thank you.
October 25, 2024
Reply from National Windscreens - Carlisle
Thank you for your kind words. We're delighted to hear that you were happy with the service you received at our Carlisle branch. We appreciate your feedback regarding the helpful staff, easy booking process, efficient replacement, and the excellent assistance with the trim parts. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Windscreen Replacement
Great work and a painless process to have the windscreen replaced.
November 1, 2024
Reply from National Windscreens - Carlisle
We're delighted to hear you had a positive experience with our service. We appreciate your kind words and are glad the windscreen replacement process was smooth for you.
Fast professional service
Fast professional service, very easy to deal with, great communications
October 18, 2024
Reply from National Windscreens - Carlisle
Thank you for taking the time to share your positive experience. We're delighted to hear you found our service fast, professional, and easy to work with. We appreciate your kind words about our communication.
Fast and easy
Turned up when expected after being rained off the first time. The windscreen was changed quickly without fuss and has given no problems since. Highly recommend.
October 11, 2024
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide our customers with the best possible service and are pleased that you were satisfied with the prompt and efficient windscreen replacement.
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