The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
This Branch done an excellent professional job replacing my windscreen. Communication was first class. Very happy with the work carried out. Well recommended.
Company replied
Staff were extremely informative friendly and kept updated about what he's was doing Lovely guy
Company replied
Very welcoming gentleman, my car was taken straight into the workshop. We were told the replacement could take up to 4 hours depending on the car's computer and how the sensors reacted to the new wind... See more
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Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
394 reviews
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Fast and efficient
They were fast and efficient when fixing my windscreen got it done within the time frame of the 4 hours, very friendly staff as well
February 17, 2025
Reply from National Windscreens - Carlisle
Thank you for your positive feedback! We're glad to hear you were happy with the speed and efficiency of our service. We strive to provide a seamless and positive experience for our customers, and we're delighted that we were able to achieve that for you. We appreciate your kind words about our friendly staff.
Would have been 5 stars if the first…
Would have been 5 stars if the first visit was not cancelled due to staff sickness
February 24, 2025
Reply from National Windscreens - Carlisle
We understand your disappointment about the cancelled appointment. We strive to provide consistent service, and unforeseen circumstances like staff illness can disrupt our operations. We appreciate your understanding and hope your subsequent visit met your expectations.
Excellent my car was fixed in around 2…
Excellent my car was fixed in around 2 hours they could not be more helpful and contact you to let you know car is ready.
February 19, 2025
Reply from National Windscreens - Carlisle
We're so glad to hear that you had a positive experience with our service. We appreciate your kind words about our team's helpfulness and efficiency. We strive to provide excellent customer service and are delighted to know that we met your expectations.
Reply from National Windscreens - Carlisle
We're thrilled to hear you had a quick and easy experience. We strive to make our services as convenient as possible for our customers.
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear that you were satisfied with the prompt replacement of your windscreen.
All good
All good, except that the email I should have received on the morning of the repair, informing me of the expected arrival time never arrived, therefore I didn’t know what time the engineers were arriving, and had to wait in all day…
February 12, 2025
Reply from National Windscreens - Carlisle
We understand your frustration about not receiving the email with the expected arrival time. We strive to provide clear communication throughout the repair process and apologize for this oversight. We will investigate this further to ensure this doesn't happen again.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant repair
Brilliant repair, took around 10 minutes and you can not see where the crack was now
February 10, 2025
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your positive experience. We're glad to hear that the repair was completed quickly and effectively.
Carlisle
Job was done in a couple of hours. Can't fault the service and an excellent job done.
February 10, 2025
Reply from National Windscreens - Carlisle
Thank you for your positive review. We're glad to hear you were happy with the service and the quality of the work. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Reply from National Windscreens - Carlisle
We appreciate your kind words and are thrilled to hear about your positive experience.
On the 8th February when the engineers…
On the 8th February when the engineers attended my home they had a windscreen to repair and a passenger rear window. They had the windscreen but had a passenger front window. After the windscreen had been filled I didn’t move the vehicle until the next day when I observed the a section of the rubber around the windscreen hadn’t been stuck down correctly Upon entering the vehicle I observed that the passenger foot well was wet as it had been raining on the Sunday night. The engineer has returned 15th February to undertake the repair to the windscreen and was questioning me from the off say that this issue wouldn’t be the issue to the leak , but as I explained that the windshield didn’t leak before it was repaired.
February 9, 2025
Reply from National Windscreens - Carlisle
We understand your frustration with the recent repairs. It's disappointing to hear that the work wasn't completed correctly and that you experienced further issues. We value your feedback and will use it to improve our services.
Simple efficient process
Simple efficient process
Excellent customer service and communication very impressive all round.
February 5, 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words! We are thrilled to hear that you found our process simple and efficient. We appreciate your feedback and are delighted that you were impressed with our customer service and communication.
Reply from National Windscreens - Carlisle
Thank you for your kind words. We appreciate you recognizing our efforts and are glad you had a positive experience.
All went well apart from no-one phoned…
All went well apart from no-one phoned to say vehicle was ready
February 3, 2025
Reply from National Windscreens - Carlisle
We understand your frustration with the lack of communication regarding your vehicle's readiness. We strive to provide excellent customer service and will take your feedback into account to improve our communication practices.
Quick and easy
Easy to book, when guy came he was quick and professional. Would have been good if you could phone ahead next time though, but let me know ay care instructions etc.
January 21, 2025
Reply from National Windscreens - Carlisle
We appreciate your feedback and are glad you found the booking process easy and the technician professional. We understand the importance of communication and will take your suggestion about phone calls and care instructions into consideration for future services.
excellent efficient service very polite…
excellent efficient service very polite and helpful fitter
January 23, 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words! We're delighted to hear you found our service excellent, efficient, and that our fitter was polite and helpful. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
The whole job was done quickly and…
The whole job was done quickly and efficiently.
It was a pity his satnav let him down, I had to guide him to my house from his phone.
January 13, 2025
Reply from National Windscreens - Carlisle
We appreciate your kind words about the service provided. We understand that navigation issues can be frustrating, and we're sorry to hear that you had to help guide the technician. We value your feedback and will use it to improve our processes.
Mini windscreen.
The fitter arrived on time and efficiently did the job, then tidied up and took everything away.
January 10, 2025
Reply from National Windscreens - Carlisle
We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. It's wonderful to hear that the fitter was punctual, efficient, and left the area clean. We strive to provide excellent service, and your comments are encouraging. We're delighted you're satisfied with the completed work. Thank you again for your kind words. We value your business and hope to serve you again in the future.
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your positive experience with us. We're thrilled to hear that the work was completed on time and that you found our service friendly. Your feedback is valuable and helps us ensure we consistently provide excellent service to our customers. We strive to maintain a high standard of professionalism and courtesy, and we're delighted that this was reflected in your interaction with our team. Thank you again for your kind words; we value your business.
Good service at Carlisle
The windscreen guy was polite, knowledgeable and gave me confidence.
Car was ready on time and left clean and tidy with no damage.
All related functions (lane assist, wipers, headlamps etc.) are working perfectly.
No change in wind noise or anything else.
The only thing telling me the screen had been replaced was the absence of the big chip and crack in it!
10/10
December 24, 2024
Reply from National Windscreens - Carlisle
We're thrilled you had such a positive experience! It's wonderful to hear that our technician was polite, knowledgeable, and put your mind at ease. We strive to ensure our work is completed efficiently and to the highest standard, leaving your vehicle in pristine condition. We're particularly pleased that all functions are working perfectly and that you're happy with the seamless repair. Your feedback is invaluable to us, and we appreciate you taking the time to share your 10/10 experience. We're delighted the repair exceeded your expectations!
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