The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
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Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
This Branch done an excellent professional job replacing my windscreen. Communication was first class. Very happy with the work carried out. Well recommended.
Company replied
Staff were extremely informative friendly and kept updated about what he's was doing Lovely guy
Company replied
Very welcoming gentleman, my car was taken straight into the workshop. We were told the replacement could take up to 4 hours depending on the car's computer and how the sensors reacted to the new wind... See more
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Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
394 reviews
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Very professional top quality job left…
Very professional top quality job left the car clean top job
April 23, 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words. We're thrilled to hear you were happy with the service and the cleanliness of your car. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Reply from National Windscreens - Carlisle
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're glad to hear you were happy with the service you received.
Reply from National Windscreens - Carlisle
We're thrilled to hear that you were so pleased with the speed and efficiency of our service. We strive to provide a seamless experience for our customers, and we're glad that we were able to meet your expectations.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Kind regards,
National Windscreens
First class service
First class service, booking was easy and straightforward, messages and email to explain everything and reminders too.
Turned up on time, service technician very polite, clean, tidy, tested and cleaned. Very happy thank you.
April 11, 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words! We are delighted to hear that you found our service first class. We strive to make booking appointments as easy and straightforward as possible for our customers, and we are glad you were impressed by our communication and reminders. We appreciate your kind words about the technician's professionalism, politeness, and attention to detail. We are committed to providing high-quality service and are happy to hear that you were satisfied with the service.
Reply from National Windscreens - Carlisle
Thank you for your kind review! We're so glad to hear that you found our service efficient, courteous, and of high quality. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Brilliant service thank you
Tom was very efficient, professional and friendly - brilliant service thank you
April 5, 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service and found the technician to be efficient, professional, and friendly. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
My windscreen was replaced within the…
My windscreen was replaced within the time first advised and done by friendly staff
April 1, 2025
Reply from National Windscreens - Carlisle
Thank you for your positive review! We're glad to hear that you were happy with the timely windscreen replacement and the friendly service you received. We strive to provide efficient and courteous service, and your feedback confirms we're meeting that goal.
Brilliant service
Brilliant service, quick turnaround and what a helpful friendly chap!
March 25, 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words! We are thrilled to hear you were impressed with our service, the quick turnaround time, and the helpful and friendly technician. We strive to provide excellent customer experiences, and your review confirms we are meeting that goal.
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your positive feedback. We're glad to hear that you had a satisfactory experience.
Reply from National Windscreens - Carlisle
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We're glad to hear you were happy with the service you received.
When I turned up at the depot they were…
When I turned up at the depot they were really polite and helpful, telling me the best places I could get drinks/snacks/reading material. They talked me through the job explaining that it can take up to four hours. I went for a walk and returned 40 minutes later to find they had already replaced the windscreen and only needed to reprogram the car. This took a further 15 minutes. They also went to great efforts to make sure the replacement glass was clean and smear free.
March 15, 2025
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your positive experience. It's wonderful to hear that our team was so helpful and informative, guiding you through the process and ensuring a smooth and efficient repair. We're glad that the windscreen replacement was completed quickly and that you were impressed with the attention to detail in ensuring a clean and smear-free finish.
quick and easy service
quick and easy service booking in was simple
Took it up to the Carlisle branch , the assistant manager was great because I lived out of the city he kept it for me overnight so I could collect in the morning, great customer service and friendly staff
March 12, 2025
Reply from National Windscreens - Carlisle
Thank you for sharing your positive experience. We're glad to hear that you found our booking process simple and that you were happy with the service you received at our Carlisle branch. We appreciate your kind words about the assistant manager's helpfulness and the friendly staff. We strive to provide excellent customer service and we're pleased that we were able to meet your needs.
On the whole a very positive…
On the whole a very positive experience. Very helpful and friendly fitters. I did however call regarding the attitude of 1 fitter. This was dealt with to my satisfaction as I only wanted to point out it wasn't professional.
March 6, 2025
Reply from National Windscreens - Carlisle
Thank you for your feedback. We are pleased to hear that you had a positive experience overall and that our fitters were helpful and friendly. We appreciate you bringing the issue with the one fitter to our attention. We take all customer feedback seriously and will use it to improve our services.
Excellent...
Staff were very helpful and accommodating. Done a great job. Friendly and professional.
February 28, 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words and positive review. We are delighted to hear that you were impressed by our staff's helpfulness, accommodation, friendliness, and professionalism. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Too much glass pieces left in the panels
It is absolutely disgusting how much glass has been left inside the panels of the boot lid. I have had to go to my local garage to have them removed again. As soon as they were removed glass pieces instantly dropped out onto the garage floor. Not just a few bits but handfuls of them. I understand it is impossible to remove them all but more care must be taken to remove as much as possible!
March 5, 2025
Reply from National Windscreens - Carlisle
We understand your frustration with the glass found in the boot lid panels. It is unacceptable to have to deal with this issue, especially after purchasing a new vehicle. We strive to ensure our vehicles are delivered in top condition, and we apologize that this was not the case for you. We appreciate you bringing this to our attention and will take your feedback seriously to improve our quality control processes.
Really professional job carried out by…
Really professional job carried out by two friendly and skilled technicians who were an absolute credit to National Windscreens.
February 26, 2025
Reply from National Windscreens - Carlisle
We're delighted to hear that you had a positive experience with our technicians. We strive to provide excellent customer service and appreciate your kind words.
Taken on time and job done to a good…
Taken on time and job done to a good standard in the time stated
February 28, 2025
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear that you were satisfied with the service.
Reply from National Windscreens - Carlisle
Thank you for your kind review! We're delighted to hear you found our service great, friendly, and efficient. We strive to provide excellent service and appreciate your feedback.
Reply from National Windscreens - Carlisle
We appreciate your kind words! We strive to provide efficient, helpful, and pleasant service to all our customers. We're glad you had a positive experience.
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