The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
This Branch done an excellent professional job replacing my windscreen. Communication was first class. Very happy with the work carried out. Well recommended.
Company replied
Staff were extremely informative friendly and kept updated about what he's was doing Lovely guy
Company replied
Very welcoming gentleman, my car was taken straight into the workshop. We were told the replacement could take up to 4 hours depending on the car's computer and how the sensors reacted to the new wind... See more
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Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
394 reviews
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Words to describe the service…
Words to describe the service efficient, reliable, experienced, professional with a human touch.
July 18, 2025
Reply from National Windscreens - Carlisle
We appreciate your positive words! We're so happy to hear that you found our service efficient, reliable, experienced, and professional, with a human touch.
Reply from National Windscreens - Carlisle
We are happy to hear that you found our service efficient and friendly. Thank you for your positive feedback!
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your feedback. We're happy to hear that you were pleased with our communication and service.
Excellent customer service
Excellent customer service. Job really well done, efficient and speedy. Thank you.
July 8, 2025
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're delighted to hear you received excellent customer service and that you were pleased with how efficiently the job was completed.
Reply from National Windscreens - Carlisle
We're happy to hear that our service was helpful and quick for you! Thank you for your positive feedback.
Excellent service
I was kept in the loop about arrival time and could “track” the windscreen technician as he was travelling to my location. This meant I was stuck in the house all day waiting and could carry on as normal. The technician even rang to let me know he was half an hour away. When he arrived he was friendly and made the repair quickly and carefully. Can’t recommend National Windscreens enough.
July 1, 2025
Reply from National Windscreens - Carlisle
We're happy to hear that you were informed about the arrival time and could track the technician. We're also glad the technician was friendly and efficient. Thank you for recommending us!
A good reliable company
A good reliable company. Professional and friendly. My chipped windscreen was replaced without a great deal of fuss.
July 3, 2025
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your experience. We're happy to hear that your windscreen replacement was professional, friendly, and efficient. Thank you!
The representative of your company was…
The representative of your company was friendly and informative.
June 4, 2025
Reply from National Windscreens - Carlisle
We appreciate your feedback! We are happy to know that our representative was friendly and informative. Thank you for taking the time to share.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly service and quick
Easy to book vehicle in & appointment check in good. Friendly staff and informed as soon as screen changed. Work done to a high standard.
May 30, 2025
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're happy to hear that booking your vehicle was easy, the check-in was good, and our staff were friendly and informative. We're glad the work was completed to a high standard.
Took all the hard work out of replacing…
Took all the hard work out of replacing the window, came and collected my car and bought it back to my work place
May 29, 2025
Reply from National Windscreens - Carlisle
We're happy to hear that our service made your window replacement easier! We appreciate you taking the time to share your positive experience with us.
professional/friendly service
I was most impressed with the kind professional way that my damaged windscreen was replaced plus clear instructions of it's after care The chap who looked after me was a credit to the Carlisle branch top marks
May 19, 2025
Reply from National Windscreens - Carlisle
We're happy to hear that you were impressed with the professional service during your windscreen replacement and after-care instructions. We appreciate your top marks for our Carlisle branch. Thank you!
Staff replaced my windscreen with…
Staff replaced my windscreen with minimum fuss and were friendly and helpful.
May 23, 2025
Reply from National Windscreens - Carlisle
We appreciate your feedback. We're happy to hear that our staff were friendly and helpful and replaced your windscreen with minimum fuss.
Our only complaint was that there was…
Our only complaint was that there was some glass left inside on the front mats
May 15, 2025
Reply from National Windscreens - Carlisle
We appreciate your feedback and are sorry to hear about the glass on the front mats. We'll address this to ensure a better experience going forward.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
We appreciate you sharing your positive experience with our service!
Reply from National Windscreens - Carlisle
We're so glad to hear you had a positive experience. We appreciate your kind words about our communication and efficiency.
Very professional service provided
Very professional service provided. My car was returned with no problems. Happy to recommend.
May 8, 2025
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear you were happy with the service you received. It's our goal to provide a positive experience for all our customers.
Good service
It was a very good and relative quick service and pleasant and experienced staff
April 30, 2025
Reply from National Windscreens - Carlisle
Thank you for your positive feedback! We're delighted to hear that you found our service to be quick and efficient, and that you appreciated the experience and pleasant demeanor of our staff. We strive to provide excellent customer service and are glad that we were able to meet your needs.
Excellent service
Excellent service from the first phone call.
Fitter rang when he was 15minutes away. Was very professional, friendly and fully explained exactly what he was going to do and why.
April 29, 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words and positive feedback. We're thrilled to hear that you had such a positive experience with our service. We appreciate you taking the time to share your thoughts.
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