Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... See more
Company replied
The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
Company replied
Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
403 reviews
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Reply from National Windscreens - Carlisle
We are happy to hear that you had a positive experience with our team! Thank you for your kind words and for taking the time to share your feedback.
Really good great lads job done really…
Really good great lads job done really and even got a little valet as well 😁👍👍
November 5, 2025
Reply from National Windscreens - Carlisle
We're happy to hear that you had a really good experience with our team! We appreciate your positive feedback and are so glad you enjoyed the valet.
The fitter was excellent .…
The fitter was excellent and the job done in a timely manner.
My only problem was trying to find out when my actual appt time was . Told would get an e mail but mothing arrived.
November 3, 2025
Reply from National Windscreens - Carlisle
We're glad the fitter was excellent and the work completed quickly. We apologize for the trouble you had confirming your appointment time. We'll review our email system to prevent this issue from happening again.
Great communication
Great communication. Friendly staff. A very positive experience.
October 31, 2025
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're so glad to hear that you found our staff friendly and that you had a very positive experience with great communication.
Good replacement of the damaged…
Good replacement of the damaged Windscreen.
Only problems were feed for WASHERS was trapped
so no water could flow through to the washers. Spray
bar holding the washer was replaced without any of the retaining clips. Problems corrected with a return visit to CARLISLE NATIONAL WINDSCREENS
October 24, 2025
Reply from National Windscreens - Carlisle
We appreciate your feedback and are glad the windscreen replacement was good. We're sorry the washer feed was trapped and the spray bar lacked retaining clips, requiring a return visit. We'll review this to improve our service.
Reply from National Windscreens - Carlisle
We're so happy to hear that the team provided such helpful service and did great work for you. Thanks for your positive feedback!
Good job didn’t take long
October 19, 2025
Reply from National Windscreens - Carlisle
We're glad you had a quick and positive experience. Thank you for your feedback; we appreciate it a lot.
it was very straight forward to book…
it was very straight forward to book and done a great job also got my car back quicker than expected
October 15, 2025
Reply from National Windscreens - Carlisle
We're happy to hear that the booking process was straightforward and the service met your expectations. We appreciate your positive feedback and are glad you got your car back promptly!
Reply from National Windscreens - Carlisle
We appreciate your positive feedback! We're so glad booking was easy, the service was fast, and the communication was good.
Helpful and quick service
October 2, 2025
Reply from National Windscreens - Carlisle
We appreciate you sharing! We are so happy you were pleased with our helpful and quick service.
Windscreen appointment Carlisle
The gentleman that delt with me when I arrived was Very friendly and helpful told me what was happening and approximately how long it would take
October 1, 2025
Reply from National Windscreens - Carlisle
We're happy to hear that the service you received was friendly and helpful! We appreciate your positive feedback and are glad the information provided met your expectations.
Absolutely fantastic service
Absolutely fantastic service, I was really impressed when they went the extra mile to replace my windscreen the day before the appointment was meant to be due to forecast heavy rains
August 4, 2025
Reply from National Windscreens - Carlisle
We appreciate your positive feedback. We're happy to hear that you were impressed with our fantastic service and that we could replace your windscreen early due to the forecast of heavy rains.
Reply from National Windscreens - Carlisle
We appreciate you sharing! We are so glad to hear you found our explanation of procedures helpful and that a good job was done.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen is fine so far
Windscreen is fine so far. But both wipers have been fitted incorrectly, causing my wipers to slam all the way down and not wipe all the way up. Causing so much extra hassle that’s not needed. Surely this is the simple part of the job.
September 30, 2025
Reply from National Windscreens - Carlisle
We appreciate you bringing this to our attention. We're sorry the wipers were incorrectly fitted, causing you inconvenience. We'll review this to ensure a better experience in the future. Thanks for your feedback.
Quick and great service
Really quick and great service. Kept upto date with all that was happening. Would recommend.
September 24, 2025
Reply from National Windscreens - Carlisle
We appreciate you sharing your feedback! We are so glad to hear that you received great, quick service and were kept informed. Thank you for the recommendation!
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
All round great and very efficient service. Friendly and fast. Highly recommend
September 9, 2025
Reply from National Windscreens - Carlisle
We appreciate you sharing your positive experience! We're so happy to hear that you were pleased with our great and efficient service.
Very welcoming gentleman
Very welcoming gentleman, my car was taken straight into the workshop. We were told the replacement could take up to 4 hours depending on the car's computer and how the sensors reacted to the new windscreen but the job was completed in about 90 minutes. A lovely job, a really clean job inside and out, really happy. If I ever need another new windscreen I'd definitely contact this branch.
September 3, 2025
Reply from National Windscreens - Carlisle
We're happy to hear that you had a welcoming experience and that the replacement was completed efficiently. We're glad the work met your expectations for cleanliness and quality. Thank you for your positive feedback; we appreciate it!
Excellent service mirror attachment
This is the second time I've used National Windscreens for a windscreen problem. After receiving excellent service with my earlier windscreen problem, I called in on spec to discuss a problem I had fixing my mirror to the car windscreen. They looked at it that afternoon and did an excellent job reattaching it. First class service!!
September 3, 2025
Unprompted review
Reply from National Windscreens - Carlisle
We're happy to hear that you received first-class service during your visits. It's great to know that we could resolve your windscreen and mirror issues effectively. Thank you for your positive feedback and for choosing us again!
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